Dr. Lynn Amarante

This· is in response to the complaint you received from our patient regarding services rendered.on 04/12/16 resulting in a total charge of $235.00, minus adjustment for noncovered amount and $100.00 deposit toward the balance of $219.89 leaving the balance billed to patient at $119.89.I have...

attached a copy of the letter that was sent to the patient on 06/15/16 explaining that Dr. [redacted] has no recall, or written notation in the patients chart stating the procedureto destroy the benign lesion of his face would be at no charge.Dr. [redacted] does not typically answer telephone messages in between patients because she is with patients all day, and defers matters such as these to her administrativestaff.It is the sincere goal of Dr. [redacted] and all staff members that each patient be treated with the utmost care and respect. We regret that the patient did not feel this was the case,and hope that we can avoid any further collection efforts.Sincerely,Thelma A[redacted] ·Office Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The doctor in no way quoted or referenced any "additional" charge for putting a drop of nitrogen on a dark spot on my face. In fact - when I told her a previous doctor had done the same and did not charge anything as it takes about 20 seconds she said she could do that also. I asked if there would be any extra charge and she said no. IF there was to be any extra charge - that should be DISCLOSED and it was not.Otherwise I would not have let her do it as the cost is 100% out of pocket for me.The fact the Doctor wont even speak with me about the matter shows she is not forthright. She "does not recall" what was said.In business and other interpersonal dealings there is a saying "treat others as you want to be treated".Ask her if she would like me trying to double bill her for something we had already discussed and then when she asked to speak with me to recall what was said - to ignor her.In any event - let me know what to do next.[redacted]