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Dr Mark A Olsen DDS LC

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Dr Mark A Olsen DDS LC Reviews (2)

Initial Business Response /* (1000, 8, 2016/10/14) */
RE Case # [redacted]
Attached: Repair Order XXXXX Replace Dash
Dear Dispute Resolution Services,
Mr. [redacted] brought his 2002 Dodge Ram with [redacted] miles into our facility to replace the dashboard. We performed that...

repair shown on Repair Order XXXXX. As Mr. [redacted] claims his 2002 Dodge Ram had been to our facility to be repaired due to an accident, and as Mr. [redacted] states when he picked his 2002 Dodge Ram up there was a popping noise coming from the brake pedal, sash lights were not all working, and the electronic controls for the seat were not working either. Now, the dashboard is not connected to the power seat, and neither is the popping in the brake pedal. In the dashboard, the instrument cluster half of the sash was working. This is more consistent with a burned out bulb or a wire. We offered to diagnosis the power seat, dash lights and popping noise. We told Mr. [redacted], that if this was not a result of the replacement of the dash, that either insurance company our Mr. [redacted] personally would be responsible for the repairs. His response to us was he was not going to pay for it because he believes that they were working prior to the dash replacement. Our final attempt was to offer him to take it to a New Dodge Dealership that was not affiliated with Mike Anderson Auto Group, and if that dealership diagnosed that it was our negligence in the dash repair we would pay the dealership for it. If not that would be his bill to pay. We even went so far as to offer him the phone number to Bob Schwartz Chrysler Dodge. Mike Anderson Chevrolet Buick GMC Truck, Inc. did attempt to diagnosis this vehicle as to whether it needed further repair, but the customer was unwilling to allow that diagnosis to be done. There is really nothing more we can do in this case.
Respectfully,
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are using the guise that the dash pad had nothing to do with the electronics, which I do not dispute. What I dispute is the fact that they were working around the electronics when they removed the panels to work on the dash pad, which in turn caused damages to my electrical system. The brake switch had to be replaced due to their negligence, and the wiring had to be spliced back together in order to get the electronic seats working again. The lights on the instrument cluster are working, but because of their shoddy workmanship in the repair of my dash pad, something is actually covering the lights, causing them to look dark. They were in and under the dash working around all of the electronics during the replacement of the dash pads. EVERYTHING was functioning fine when I left my truck in their care.
They did not give me an offer of diagnosis, as I was straight up told by their body shop manager that any more work would have to be personally paid for by me or ran through the insurance company FIRST. I KNOW that this equipment was working properly when I left my vehicle with them for repair. [redacted] loosely based wording suggesting that I have been lying about the items working properly before I left my truck with them , to me , is a loud fact of the unprofessionalism and bad attitude towards the people that they earn their living from. The attitude that I received from Their Body Shop manager was that of covering his and the companies own [redacted] , and not addressing the customers concern fully. There were no offers of repayment if they were negligent. They refused to admit that they were negligent at all. When it was brought up to him, he turned very defensive. They did not even follow their own mission statement. I did state that I shouldn't have to pay for it- because the damages occurred when It was in their care. EVERYTHING WAS IN FULL FUNCTIONING ORDER WHEN I LEFT MY VEHICLE WITH THEM.
They did not offer me Bob Schwartz Dodge phone number until I had said something about the nearest Dodge dealership. They did not offer anything to me as stated in their reply. Their response , in my opinion, is an out and out attempt to discredit me and call me a liar. I have a lot of people who can attest to the fact that everything was working properly on my truck before I took it to them for accident repair- to which they seemed to dispute that as well. So much for the company wanting to do the right thing , and believing in what the customer stated as being true. This kind of underhanded word manipulation is just what I am talking about. Doing everything to discredit the customer, even calling him a liar to cover their own [redacted].I know my truck- I work on it myself. The only reason that it was taken to them was due to a one car accident. I avoided having another car merging into me, but caused damage to my truck in the process. Mike Anderson's lack of professionalism, and attitude towards me on the repair of my vehicle, as well as the subsequent additional repairs required due to their failure to complete the initial repairs correctly in the first place is why we are at this point now. I Will NEVER utilize Mike Anderson's shops ANYWHERE ever again, and I will do everything I can to keep others from having to go through the same fate that I had to go through. They were unwilling to work with me, they were more concerned about covering their own [redacted] and the [redacted] with the customer. Every other place that I have had my vehicles into, if there were an issue to arise- their first comments were- "Bring it back in and lets see what we can do to fix it."
Mike Anderson's was- :"Hey its not our fault, but you will have to pay to get it fixed." Even though they were the ones who caused the damage.
My car was in shop at a dealer in South Bend- I saw a problem after the repairs were finished- when I showed it to them, they were like- "let me get the new part ordered, and I will call you when it comes in so we can schedule an appointment" They admitted that they broke a tab on a part upon re-installation, and fixed it NO QUESTIONS ASKED. THAT IS HOW YOU DO BUSINESS, AND KEEP BUSINESS COMING IN. You dont immediately stave off blame to cover up a screw up- man up and admit when you have screwed up and address the issue in a positive manner. That is what Mike Anderson's did NOT, I repeat, did NOT do. They treated me like I was an it. I have worked on my own vehicle for years, and I know my way around a lot of different vehicles, especially my own. Dont treat me like a fool or an it.
Final Business Response /* (4000, 12, 2016/11/03) */
RE Case # [redacted]
Dear Dispute Resolution Services,
We are not in the business to do unsatisfactory work for any of our customers. We did offer additional service to this customer to address his additional issues, and he declined. As our letter stated before we are happy to have another New Dodge Dealership inspect the vehicle to see if our repair pertains to the customers complaints. We have not yet received any request from any area New Dodge Dealerships stating that Mr. [redacted] has entered their facility with the stated issue. If you have any other concerns please contact me at your earliest convenience.
Respectfully,
[redacted]
General Manager

Initial Business Response /* (1000, 12, 2017/01/30) */
My name is [redacted]. I am the General Manager of Mike Anderson Chevrolet Buick GMC Tk. I appraised [redacted]'s truck and offered him XXXXX. It was without the tailgate when I looked at it. I asked him if he had the tailgate. He...

said he did and would put it on his truck. When he came in to pick up his truck I saw the tailgate and it was in very poor shape which made me think I should look at the truck again. When I looked at the truck, I realized I had made a major mistake. I proceeded to inform Mr [redacted] that I had made an error and could not give him XXXXX for his truck. I did offer him [redacted] which was still to much. I feel that Mr [redacted] is trying to capitalize on my mistake to pay less. If he went anywhere else he would have paid much more. If Mr [redacted] would estimate a job and make a huge mistake I am sure he would correct it, rather than do the job at a huge loss. Also the buyers order must be signed by a manager to be binding.
Initial Consumer Rebuttal /* (3000, 15, 2017/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had told [redacted] the Tailgate was junk before he even when out to look at my truck. I Did go to another dealer. One wanted to sell me the exact same truck at the of [redacted] less then Mike Andersons. The only problem is that Mike Andersons wouldn't do a dealer trade. A second dealer was going to give me [redacted] for my truck but they did not have the truck I needed. I am in Equipment sale as well. I have made mistake before and honored then. It was not my mistake and it cost me time and money. [redacted] is just worried about protecting his but and could careless about the customer. I lost all of the year end deals and I needed to spend the money before the end of the year. Plus Mike Anderson applied for financing twice with [redacted], I was told that I was pre approved. Then I received TWO rejection letter (first time ever).
I ended up buying a truck. They honored Mike Anderson offer but on different truck. [redacted] approved the financing. I laughed at the sales manager, he asked why I was laughing? I said I was rejected last month twice. He looked at me Very confused and said I have a great credit history and very high credit score.
Final Business Response /* (4000, 17, 2017/02/15) */
This was my fault because of my mistake. I understand Mr [redacted] being upset. Since he has bought a truck hopefully this is over. My apologies. [redacted]

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