Dr. Mark Cotton DDS PC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint It is a true shame that it took all of this to get my first acknowledgment that the two month delay was unwarranted However, shockingly, the response still does not address any of my concerns If simply saying," sorry, it was the busy season" is sufficient, then we are in a bad spot for consumersAgain, the response still does not address why, if the matter was so clear, why didn't Al *** tell me that when he came to my house Why didn't he just tell me the bent fence was not covered Why did he assure me he would put a claim in, that he would take care of it, and that when the cane to fix it, they would also fix my tension wire I recommend the Revdex.com request evidence that a claim was ever submitted I was mislead Even today, none of the responses acknowledge the tension wire issue Nor do they explain why two company representatives sent completely contradictory statements about whether snow could cause the bending Moreover, the response by the company makes it sound as if "someone" may have caused the bending, and this makes it sound like the fence is bent on one spot Again, this is misleading The fence is bent in many spots, and I urge the Revdex.com to visit my home to see first hand This is just another example of a company delaying and misleading a consumer until they go awayA consumer that had paid 15k to this company Regards,*** ***

I am sorry you are dissatisfied with our response However other than allowing months to lapse before responding to you we did nothing wrong You should have received a more timely response and for that I apologize The time of your initial request was at the very beginning of our busiest time of the year Unfortunately Al let it slip through the cracks....we all make mistakes When you called again he immediately responded that it was not a warranty issue and that the repair call would be $ I completely understand your frustration with the time lapse but I would ask you to understand our position Someone or something bent the rails....steel pipe doesn't bend on its own Our warranty does not cover acts of god Fixing the rails free of charge would set a precedent and further open us up to potential future claims for damage to your fence beyond our control.Thank you

Hello I would like the resolution to be my fence getting repaired Thanks

I am writing in regards to a complaint (ID: ***) that The Revdex.com receivedabout Capital Fence from our customer *** & *** ***.They were dissatisfied with the material that was used for their fence installationThe ***'sare previous customers of ours from and
wished to have the same style of fence used intheir August installation.At the time of the sale, we thought we would be able to get the material to match the originalfenceUnfortunately, this did not tum out to be the caseWhen contacting our supplier we weretold that the original style of fence was no longer availableThis was relayed to the customerand they were given the option to either have an altemative, yet similar fence style used, or theoption to wait longer while we continued to attempt to obtain the original style of fencingWereached out to other fence companies to see if they could obtain the needed material and theywere unable to do soIt was decided for the similar style to be installed, as they no longerwished to wait due to the pool in their backyardWe made every effort to work with thecustomer, removing existing fence panels so that trees could be removed and their pool could beinstalledIt is unfortunate that our customer is dissatisfied, however the materials we installedwere quality materials but a slightly different style.The ***'s would like a discount or a replacement of the remaining panels that don't match.The job totaled $3,For us to replace the original panels to match the new panels wouldnot be financially feasible since, it is more than just materials needed to replace the panels; time& laborIn addition, we provide a year workmanship warranty and the material warranty is aLimited Lifetime warrantyWe also gave the customer a courtesy credit of $to helpalleviate their inconvenience.We strive to provide outstanding customer service and would like to rectify this situation, but areunsure how to go about handling this situation.Mark ** ***President

I am sorry that Mr [redacted] is unhappy but all businesses have a protocol to follow.  We responded to his issue and provided him an estimate for the repairs.  Obviously he was not satisfied with that....

 His steel top rail in some places were bent.  Steel pipe does not bend on its own....something or someone has to bend it.  That is not a warranty issue.  I offered him the example, it would be like expecting the car dealer to warrant a dent in his car.  We as a business cannot cover acts of god or other or we would be out of business.Further I do not believe that I was rude or condescending.  I simply defended against his claims and stated facts.  Mr [redacted] on the other hand used heavy handed threats and attempted to bully us into covering his unwarranted claims.Hopefully this clarifies the situation.Thank you