Dr Martens Air Wair U S A

On Jan I ordered two pairs of shoes The package arrive Jan (!) and we immediately determined we would return due to product damage / poor fit Jan we posted the return, which was delivered according to the USPS on Feb As of February 11, I still have no refund to the credit card This means that Dr Martens have had my money for days nowThey don't acknowledge receipt of any inquiry sent to [redacted] @martens.comThey don't answer the phoneIt's a place no one should do business with It's incredible enough that I am supposed to pay return shipping for an item damaged on their end, reducing my refundAt this point I want my (remaining) money and I want it now

Upon contacting them in a stern way via twitter- they finally refunded my moneyBut I'm still very displeased with that companyI still have item to shop back to themI hope they are able to complete their job on time this timeThank you [redacted] ***

Company does not stand behind it's products and refuses to honor warranty

Made a return to the company, that according to tracking was received on January 4, for a pair of shoesI have no refund after all this time, and when I call, they say there's a high call volume and to leave a message..also they say for a quicker response, to email themI have been trying both, and have gotten no responseI need my money backI also ordered another pair in place of the previous order, they need to be returned, and I'm afraid toIt's $per pair! I am so frustrated with trying to get through to themI just want to have my refund, and be able to send the others back without worryI understand that the holidays can slow things downBut this is a little extremeThere's not even an acknowledgement from themI have all of the emails showing when I ordered, when I sent them back and they received them

I purchased a pair of boots in Nappa leatherThey were the "for life" guarantee bootsThis means they will repair or replace them for lifeMy sole cracked and I sent them back to be replacedThe leather was fine and only the sole needed to be replacedThey sent me back a brand new pair of boots that were NOT Nappa leatherI purposely bought the Nappa leather bc I had a pair of regular leather ones in the past that were impossible to break in and caused my feet to bleed years after I bought themThe new ones they sent me are also impossible to break in and cause my feet to bleedI cannot wear them for more than seconds without falling to the ground in tearsI complained to them and they told me to wear blister padsI tried that and months later they are still impossible to wearNow I have to go out and buy a new pair of boots in Nappa leather bc dr martens won't replace them

My order with this company has not arrived, I attempted to locate the order number but the log in portion of the site does not fully load and Ive tried two different web browsersThe order was placed several days ago, about two weeks nowThe email address is ***@aol.comIt appears UPS dropped the package at wrong address, I was not at home at time of supposed deliveryNormally, a UPS claim is filed under these circumstancesHowever, that should be between the shipper and UPS, not myselfPlease advise the company to issue a refund to resolve this

I think they're super cool !! :)

We bought a bag during baclk Friday and we just get delivery info yesterdayIt took forever to wait for ship outI was so excited yesterday and waiting for the delivery but UPS shipped my bag to a different address which is different than my address on fileI contacted UPS's support but they are saying I have to speak to DrMartensI talked to DrMartens customer services this morning and they are saying I have to wait for business days while they are talking with UPSI get really mad with this since I have been waiting for so long, getting my order lost and not able to get my money backI was planning to take this bag for my Christmas trip but I guess I probably cannot get my order until next year,

On August 29, I place an order that total to the cost of $I received that order on September 7, around 5pmI immediately noticed that I ordered the wrong size, and need it to return the shoes (size JUNIOR BANZAI PATENT, and size YOUTH BANZAI PATENT)The very next day September 8, around 1pm (Less than hours after receiving the order) I went to DrMartens Store in Washington DC M St NWI was told that online orders cannot be exchanged in the store and to contact Customer serviceI immediately contacted customer service and asked if I could exchange a order, I was told that they do not exchange orders and a new order needed to be placedI stated this is bad customer service, I just want to return my order and be done with you guysThe lady on the phone email me a return label on September 7, and the very next day September 8, I went into the post office inside building crystal drto began the process of returning my itemIt took

Bought a pair of shoes from their higher end made in England line of shoes that are almost double the price of othersI bought them a while ago but they had not worn them as they a hard to break in so they remained in boxI have not worn them more than ten times for a few hours or less at a timeThey advertise and market their shoes and durable and high qualityMy shoes I have worn less than ten times and when I stepped onto pavement a triangle size chunk of the sole came off like a chard of glassIt literally just fell offI was horrified because I wasn't putting the shoes through anything ruggedI have never hiked or done anything rough with these shoes but be on a sidewalk or pavementI messaged the company and they requested pictures and I was told via email that it's wear and tearThat didn't sit right with me since I have only put them on a few times and I don't believe wear and tear is something that happens on something worn a less than ten times and I can understand

Company does not stand behind it's products and refuses to honor warranty

On Jan I ordered two pairs of shoes The package arrive Jan (!) and we immediately determined we would return due to product damage / poor fit
Jan we posted the return, which was delivered according to the USPS on Feb
As of February 11, I still have no refund to the credit card
This means that Dr Martens have had my money for days nowThey don't acknowledge receipt of any inquiry sent to ***@martens.comThey don't answer the phoneIt's a place no one should do business with
It's incredible enough that I am supposed to pay return shipping for an item damaged on their end, reducing my refundAt this point I want my (remaining) money and I want it now

Please include the following info in this complaintI called today, 11/26, spoke with an Erin in customer serviceShe was advised that I am signed up for UPS My Choice, packages are left without a signature and UPS is not liable for loss or theftShe insisted a
tracer will resolve matter and wanted to know if I wanted a reshipment, she was told no and that I want a full refundShe then questioned me about it and I mentioned I would charge back the purchase if refund would not be issued, she then got an attitude and questioned me further asking why I would charge back a purchase that shows delivered. I ended the call as I was at work at the time and did not have time to get into it, refund did not seem forth comingAgain, please include this info in complaintThanks
***

I bought a pair of shoes and wonder balsam from Dr Martens Seattle Store (05/08/2018) but
right foot woundI went to store last week but they said me use the balsam and find a
cobbler for widen the shoesI don't want to go the cobbler because if cobbler to harm the
shoes, they don't refundAlso, I want to refund

Subject: Response to Complaint: ID ***Dear ***,Thank you for reaching out to us, and we're sorry about your bad experiences.Our stores are able to handle exchanges from store purchases as long as they have the same item as the one you purchasedI am unsure if the Washington DC store had the
item you were looking for at that time, but I'm sorry they were unable to do the exchangeWe are unable to process exchanges for online purchasesas there currently is no process in place to automatically ship a new order once an order is returned to usDue to this we are only able to process refunds for returned orders. In reference to your return, per our return authorization sent via email it takes 3-business days once a return is received to process a refundHowever, if we are getting more returns than expected, the process can take a little bit longerYour return was received on September 14th, and your refund was processed on September 22ndUnfortunately, this was processed one day after our estimated time-frame, so I we'd like to apologize for the delayI am unsure at what time this complaint was issued with the Revdex.com, but I see that we spoke to you at approximately 8:am PDT, and the refund was processed shortly after that.As an apology for your frustrations with our returns process, we'd like to extend a 20% off discount to youThe code that triggers this discount is ***Let us know if you have any issues using this code.Sincerely,Alison -- Alison T***US E-Commerce DirectorDrMartens - eCommerceTel: 503-417-7063***@drmartens.comwww.drmartens.com

Upon contacting them in a stern way via twitter- they finally refunded my money. But I'm still very displeased with that company. I still have 1 item to shop back to them. I hope they are able to complete their job on time this time. Thank you.  [redacted]