Dear [redacted] : This is [redacted] ***, Owner of Dr Marvs Transmissions responding back to your submitted complaint (# [redacted] ) [redacted] Mother came in to DR Marvs transmission and explained to us her automotive issue of the car not startingWe then told her it will not be a problem for her to drop the car off and we will diagnose and further fix the problem if interested She had told us the car is only blocks away and will need a tow truckDr marvs Transmission does NOT poses a tow truck or any other automobile transportation deviceWe then advised her of a towing company in town and how much it will costShe approved the towing fees (from the towing company) and supplied us with the address of where the disabled vehicle is Later on that afternoon, the car has arrived to Dr MarvsI opened the hood to come across water all over the engineThere was a terrible rainstorm the night before she came in where major highways and streets were floodedBeing a mechanic for years, I had done all the preliminary diagnosing flow, to where the problem lays being water inside the The engine cylinders(water does NOT compress NOR ignite, therefore causing her engine to “HYDRO-LOCK” Every petroleum powered engine are equipped with “pistons” that are controlled by a “crank shaft” the starter turns the crankshaftNow this being a fact, I tried to turn the “crank shaft” by hand to rule out any starter or torque converter problemsWith this action being processed, the crankshaft will not turnI then investigated her water problem, water has even gotten into the carpet resulting in foul odor witch will soon turn into moldI then inserted chemicals witch will help evaporate the water thus allowing the engine to rotate freely I had called her up to explain what the problem is and what actions are needed to repair this She then told us, the water inside the engine bay wasn’t from the rain storm witch multiple cars in NJ were flooded under water but rather he husband left the hood open during the rainWe also have a Spanish tech who spoke with her so we are all on the same pageOffering her a 100$ for the car was not in any what way disrespectful or under estimate to the cars value due to excessive body rust and high mileageShe explained to us, she doesn’t have that kind of money to spend witch is highly understandable in todays dayI would also like to mention, because she failed to, We did NOT charge her a diagnosing fee witch at our rate is 75.00$ hour or any of the chemicals I used to evaporate water in the cylindersShe then told us she would like the car delivered back to her household when she contacted the towing services (not part of DR Marvs) where she spent another 60$ for towing feesMultiple hours after the chemical treatment inside the engineHer daughter then jump start the car next day thinking it was poor services witch I would never give to any one customer being mechanic years and shop ownerIt is unfortunate the towing company did not supply her with a bill, but she is more then welcome to contact them and have them print one up for herIf there is any questions or concern, please feel free to contact us at [redacted] Thank you! [redacted] ***
The customer is out of warranty we offered a discounted price to do the repair again the customer declined .We regret his situation and would like to offer him the repair free of charge ! Dr Marv's Transmissions
Complaint: ***I am rejecting this response because: Marv's transmission
should have done the right thing in the first place and this wouldn't have had to go this farA repair as major as this should have lasted more than 9,milesI choose to do business with companies that stand by their work and you do notYou offered me free of charge because you knew I took it somewhere elseI just want people to be aware of your business practicesShame on you!Regards,*** ***
Dear *** :
This is *** ***, Owner of Dr Marvs Transmissions responding back to your
submitted complaint (#***)
** *** Mother came in to DR Marvs transmission and explained to us her automotive issue of
the car not startingWe then told her it will not be a problem for her to drop
the car off and we will diagnose and further fix the problem if
interested. She had told us the car is
only blocks away and will need a tow truckDr marvs Transmission does NOT
poses a tow truck or any other automobile transportation deviceWe then
advised her of a towing company in town and how much it will costShe approved
the towing fees (from the towing company) and supplied us with the address of
where the disabled vehicle is
Later on that
afternoon, the car has arrived to Dr MarvsI opened the hood to come across
water all over the engineThere was a terrible rainstorm the night before she
came in where major highways and streets were floodedBeing a mechanic for
years, I had done all the preliminary diagnosing flow, to where the problem
lays being water inside the The engine cylinders(water does NOT compress NOR
ignite, therefore causing her engine to “HYDRO-LOCK”. Every petroleum powered engine are equipped
with “pistons” that are controlled by a “crank shaft” the starter turns the
crankshaftNow this being a fact, I tried to turn the “crank shaft” by hand to
rule out any starter or torque converter problemsWith this action being
processed, the crankshaft will not turnI then investigated her water problem,
water has even gotten into the carpet resulting in foul odor witch will soon
turn into moldI then inserted chemicals witch will help evaporate the water
thus allowing the engine to rotate freely
I had called her up to explain what the problem is and what actions are needed to
repair this
She then told us, the water inside the engine bay wasn’t
from the rain storm witch multiple cars in NJ were flooded under water but
rather he husband left the hood open during the rainWe also have a Spanish
tech who spoke with her so we are all on the same pageOffering her a 100$ for
the car was not in any what way disrespectful
or under estimate to the cars value due to excessive body rust and high
mileageShe explained to us, she doesn’t have that kind of money to spend
witch is highly understandable in todays dayI would also like to mention,
because she failed to, We did NOT charge her a diagnosing fee witch at our rate
is 75.00$ hour or any of the chemicals I used to evaporate water in the
cylindersShe then told us she would like the car delivered back to her
household when she contacted the towing services (not part of DR Marvs) where
she spent another 60$ for towing feesMultiple hours after the chemical
treatment inside the engineHer daughter then jump start the car next day thinking
it was poor services witch I would never give to any one customer being
mechanic years and shop ownerIt is unfortunate the towing company did not
supply her with a bill, but she is more then welcome to contact them and have
them print one up for herIf there is any questions or concern, please feel
free to contact us at *** ***
Thank you!
*** ***
Dear [redacted] : This is [redacted] ***, Owner of Dr Marvs Transmissions responding back to your submitted complaint (# [redacted] ) [redacted] Mother came in to DR Marvs transmission and explained to us her automotive issue of the car not startingWe then told her it will not be a problem for her to drop the car off and we will diagnose and further fix the problem if interested She had told us the car is only blocks away and will need a tow truckDr marvs Transmission does NOT poses a tow truck or any other automobile transportation deviceWe then advised her of a towing company in town and how much it will costShe approved the towing fees (from the towing company) and supplied us with the address of where the disabled vehicle is Later on that afternoon, the car has arrived to Dr MarvsI opened the hood to come across water all over the engineThere was a terrible rainstorm the night before she came in where major highways and streets were floodedBeing a mechanic for years, I had done all the preliminary diagnosing flow, to where the problem lays being water inside the The engine cylinders(water does NOT compress NOR ignite, therefore causing her engine to “HYDRO-LOCK” Every petroleum powered engine are equipped with “pistons” that are controlled by a “crank shaft” the starter turns the crankshaftNow this being a fact, I tried to turn the “crank shaft” by hand to rule out any starter or torque converter problemsWith this action being processed, the crankshaft will not turnI then investigated her water problem, water has even gotten into the carpet resulting in foul odor witch will soon turn into moldI then inserted chemicals witch will help evaporate the water thus allowing the engine to rotate freely I had called her up to explain what the problem is and what actions are needed to repair this She then told us, the water inside the engine bay wasn’t from the rain storm witch multiple cars in NJ were flooded under water but rather he husband left the hood open during the rainWe also have a Spanish tech who spoke with her so we are all on the same pageOffering her a 100$ for the car was not in any what way disrespectful or under estimate to the cars value due to excessive body rust and high mileageShe explained to us, she doesn’t have that kind of money to spend witch is highly understandable in todays dayI would also like to mention, because she failed to, We did NOT charge her a diagnosing fee witch at our rate is 75.00$ hour or any of the chemicals I used to evaporate water in the cylindersShe then told us she would like the car delivered back to her household when she contacted the towing services (not part of DR Marvs) where she spent another 60$ for towing feesMultiple hours after the chemical treatment inside the engineHer daughter then jump start the car next day thinking it was poor services witch I would never give to any one customer being mechanic years and shop ownerIt is unfortunate the towing company did not supply her with a bill, but she is more then welcome to contact them and have them print one up for herIf there is any questions or concern, please feel free to contact us at [redacted] Thank you! [redacted] ***
The customer is out of warranty we offered a discounted price to do the repair again the customer declined .We regret his situation and would like to offer him the repair free of charge ! Dr Marv's Transmissions
Complaint: ***I am rejecting this response because: Marv's transmission
should have done the right thing in the first place and this wouldn't have had to go this farA repair as major as this should have lasted more than 9,milesI choose to do business with companies that stand by their work and you do notYou offered me free of charge because you knew I took it somewhere elseI just want people to be aware of your business practicesShame on you!Regards,*** ***
Dear *** :
This is *** ***, Owner of Dr Marvs Transmissions responding back to your
submitted complaint (#***)
** *** Mother came in to DR Marvs transmission and explained to us her automotive issue of
the car not startingWe then told her it will not be a problem for her to drop
the car off and we will diagnose and further fix the problem if
interested. She had told us the car is
only blocks away and will need a tow truckDr marvs Transmission does NOT
poses a tow truck or any other automobile transportation deviceWe then
advised her of a towing company in town and how much it will costShe approved
the towing fees (from the towing company) and supplied us with the address of
where the disabled vehicle is
Later on that
afternoon, the car has arrived to Dr MarvsI opened the hood to come across
water all over the engineThere was a terrible rainstorm the night before she
came in where major highways and streets were floodedBeing a mechanic for
years, I had done all the preliminary diagnosing flow, to where the problem
lays being water inside the The engine cylinders(water does NOT compress NOR
ignite, therefore causing her engine to “HYDRO-LOCK”. Every petroleum powered engine are equipped
with “pistons” that are controlled by a “crank shaft” the starter turns the
crankshaftNow this being a fact, I tried to turn the “crank shaft” by hand to
rule out any starter or torque converter problemsWith this action being
processed, the crankshaft will not turnI then investigated her water problem,
water has even gotten into the carpet resulting in foul odor witch will soon
turn into moldI then inserted chemicals witch will help evaporate the water
thus allowing the engine to rotate freely
I had called her up to explain what the problem is and what actions are needed to
repair this
She then told us, the water inside the engine bay wasn’t
from the rain storm witch multiple cars in NJ were flooded under water but
rather he husband left the hood open during the rainWe also have a Spanish
tech who spoke with her so we are all on the same pageOffering her a 100$ for
the car was not in any what way disrespectful
or under estimate to the cars value due to excessive body rust and high
mileageShe explained to us, she doesn’t have that kind of money to spend
witch is highly understandable in todays dayI would also like to mention,
because she failed to, We did NOT charge her a diagnosing fee witch at our rate
is 75.00$ hour or any of the chemicals I used to evaporate water in the
cylindersShe then told us she would like the car delivered back to her
household when she contacted the towing services (not part of DR Marvs) where
she spent another 60$ for towing feesMultiple hours after the chemical
treatment inside the engineHer daughter then jump start the car next day thinking
it was poor services witch I would never give to any one customer being
mechanic years and shop ownerIt is unfortunate the towing company did not
supply her with a bill, but she is more then welcome to contact them and have
them print one up for herIf there is any questions or concern, please feel
free to contact us at *** ***
Thank you!
*** ***