Dr. Michael April & Assoc.

We have contacted the customer and we regret that this has occurred to the seats on her pre-owned vehicle We are going to clean the seats, have an outside company treat the seats, and also review options with the customer for alternative upholstery options

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matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I am waiting to see how this third party protective spray does It has been applied before or something like it It didn't work They did contact Honda and they will do nothing to help Since they will not replace my seats and door upholstery I feel the least they can do is purchase adequate seat covers to make sure the seats are not further messed up by water stains I am waiting for them to respond
Regards,
Anna ***

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Complaint: ***
I am rejecting this response because:
Thank you for your response but the only thing you did was explain my complaint to the fullest detailI expected better customer service from a company who has been know in the past to honor such mistakesNeither my husband or I demanded a sale from your company...your manger was rude and offered no assistance in showing us another vehicle or compensating us for your company's mistake*** was a poor example of an sales manager I am disappointed in how this is being handled and will not be purchasing a vehicle from your company.
Regards,
*** ***

I am in receipt of you letter regarding a complaint filed by *** *** (ID ***),ln an effort to resolve this issue, I have agreed to comply with his request to pay half of the original bill before it was sent to a collection agency.Michael A***MD

We traded the customer into a new vehicle to replace the vehicle with which they were dissatisfied.  We believe the customer is pleased with the resolution and apologize for the inconvenience caused by the previous vehicle.

We regret our mistake in the online price of the vehicle in
question and apologize to the customer for the inconvenience our mistake has
caused.  Our manager took full
responsibility when meeting with the customer. 
Mistakes can easily occur when dealing with a...

large inventory of
vehicles and in this case, the first two numbers were transposed, listing a
$32,484 vehicle for $23,484.  Once made
aware of the error, it was corrected within 24 hours – pricing in our inventory
system updates overnight after changes are made. 
But a mistake does not allow the customer to demand a price glaringly
below market value unless that is how we intended to price the vehicle.  As can be seen in the picture provided by the
customer, the very next vehicle listed is a year older with more than three
times the mileage, but is priced at $29,599 – over $6,000 less than the mistaken
price for the newer vehicle with less mileage. 
In our opinion, this shows the glaring error in the price for the
vehicle in question.
In addition, our site also carries a disclaimer for a situation
such as this and requests that customers “please verify any information in
question with Flow Honda Statesville.” 
The email communication received by the customer was generated through
the inventory system and simply reconfirmed the error.
Again, we apologize for our error and the inconvenience we have
caused the customer.  As a company we understand
that we rely on people to perform their duties to the best of their abilities,
and yet as people, they will make mistakes. 
We would ask the customer to forgive our error and allow us an
opportunity to find a fairly-priced vehicle that might meet their needs.  The customer may contact our General Manager, [redacted] at ###-###-####.