Dr. Michael Fitzpatrick

This letter is in response to a letter we received concerning complaint ID # [redacted],It is our office policy to call on insurance when the copay or deductible amount is not clearly displayed on the insurance card given, The insurance card the patient provided clearly stated a deductible amount of...

$1,000. Therefore, benefits were not checked and the deductible was collected at time of service, which is also office policy. The patient had [redacted] contact our office concerning her benefits at which point I was told that her policy had different benefits depending upon which state services were rendered, Prior to that phone call I was unaware of any complaints concerning this issue. The patient never contacted role about her concerns until after received that calf from [redacted], Once insurance processed the claim a refund check was sent to the patients address an file.Should you have any questions please contact the office.Sincerely,[redacted] Office Manager

This letter is in response to a letter we received concerning...

complaint ID # [redacted],
It is our office policy to call on insurance when the copay or deductible amount is not clearly displayed on the insurance card given, The insurance card the patient provided clearly stated a deductible amount of $1,000. Therefore, benefits were not checked and the deductible was collected at time of service, which is also office policy. The patient had [redacted] contact our office concerning her benefits at which point I was told that her policy had different benefits depending upon which state services were rendered, Prior to that phone call I was unaware of any complaints concerning this issue. The patient never contacted role about her concerns until after received that calf from [redacted], Once insurance processed the claim a refund check was sent to the patients address an file.
Should you have any questions please contact the office.
Sincerely,
[redacted]
Office Manager