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Dr. Micheal Szalach DMP

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To Whom It May Concern:This letter is in reference to the above named patient and his said complaint concerningour office.It is this office's policy that any new patients have the responsibility to know their owninsurance. Whether they need a referral, have a co-pay, a deductible, how much their...

copayor deductible is, and whether their doctor is in their network or out oftheir network.The patient can determine this before arriving for their appointment by either looking intheir insurance handbook, or by calling their insurance company directly.This is outlined in our policy form, which Mr. [redacted] signed.Mr. [redacted] has a $10.00 co"pay and a deductible for out of network providers with hisinsurance company BC/BS.The charge from our office was $100.00, which ultimately was applied to his annual outof network deductible. His $10.00 co-pay was credited to his account, which left abalance of $90.00 which the patient is responsible for. This is reflected on the enclosedledger card statement.Our billing company also placed a call to BC/BS to verify that this was indeed correct(reference the enclosed note to BC/BS).The patient is ultimately responsible for the bill, and our office has no control or authorityover the patient's insurance company. Whether the patient is subject to a co-pay ordeductible, that is their contract with their insurance company. Legally, it must becollected, or our office would be in violation of insurance laws.Insurance is considered a method of reimbursing the patient for fees paid to the doctorand is not a substitute for payment.

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Address: 1384 Union RD., West Seneca, New York, United States, 14224

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