Dr. Molar Family Dentistry Corp.

We have always taken the customer's InsuranceThe customer Is only filing a complaint because wesent her to collectlonsShe has had an outstanding balance at our office since She received abill on November 27,for $and we received no response or paymentWe sent her a secondnotice
on April 17, regarding her outstanding balance and did not receive a response or paymentagainOn June 11, 2013, the customer made a $payment towards her balance, but did not makeany more payments towards her billOn October 15, we sent her a final notice regarding herfamily balance and once again received no response or paymentOn April 17, 2014, the customermade a $payment towards her family balance, but did not make any more payments towards her bill.We sent her another final notice again on July 22, and received no response or paymentSheonly told ur office that she was going elsewhere because we were out of networkHence, she didn'tdispute the bill but decided to go elsewhereAs a result, we sent her to collections on December 3,2014.The customer did not communicate at all with us regarding her outstanding balance nor did she evenmake regular payments towards her billIn addition, the customer never expressed concern at eachvisit whether she was seeing an in network dentist or out of network dentistThe customer has a 20%co-payment required whether she sees an in network or out of network provider regarding any fillingsperformed, in which fillings were placed on her familv at Our officeAttached is copy of herInsurance policy.;If the customer feels that we were incorrect In our billing practices, we will be willing to discount the billto in network fees for all fillings that were placedIf she has further questions, she should contact herInsurance company regarding her family's treatment or the collection company, since we did bill theservices according to her Insurance policy's guidelines.If you have any further questions, please feel free to contact me.Sincerely,~~--

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I have been going to Dr. Molars for several years and have always been treated with respect and dignity. Dr. Mike has always been great with my fear of dental procedure's. The office hours are the best in Milwaukee Saturday's and Sundays try to find that? with great staff .I have had 1 issue with he billing and when I talked with [redacted] it was cleared that day

Very unsatisfied with the work done . I had one upper tooth pulled. I cam ehome sooo swollen and so numb .. the lady who froze my mouth must have stuck me 5 times,, 4 on the inside of the gum and one on the outside. it must have took about 10 hours for my numbing to go away. and I was left with a nice bruise on my face, as if he was manhandling my jaw very rough... still sore and bruised after 4 days. I have have teeth pulled from further back than this and never had a scratch or bruise. They dont even make you feel comfortable. Just come in do whatever and leave. I will have to look into a good dentist . alot of people go there because they are open 7 days a week.

VISITED DR MOLAR FOR A CRACKED TOOTH (LOST FILLING).

DR MOLAR RECCOMMENDED A CROWN AND STAFF INSTALED A CROWN. THE CROWN PREP WAS VERY ROUGH, STAFF STRATCHED MY LIPS WITH THE METAL TOOLS AND YANKED THE POWER TOOLS INSIDE MY MOUTH. THERE WERE SEVERAL DIFFERENT PEOPLE WORKING ON MY MOUTH AT THE SAME TIME (WHILE DR MOLAR RAN FROM ROOM TO ROOM). UPON WORKING ON MY MOUTH DR MOLAR CRACKED RACIAL JOKES AND SAID I REMINDED HIM OF FOREST WITICKER (I WAS HIGHLY INSULTED AS I DO NOT LOOK ANYTHING LIKE FOREST WITICKER).

UPON LEAVING THE DENTAL SPA* ON 92ND AND BLUEMOND RD, I WAS NOT TOLD THAT MY EXPOSED BACK TOOTH WOULD BE HIGHLY SENSITIVE TO ANY TYPE OF COLD OR HOT LIQUID, AND SO PAINFUL THAT IT WAS IMPOSSIBLE TO BRUSH AROUND THE CROWN PREP AREA OR EAT.

AFTER WEARING THE CROWN FOR A FEW WEEKS THE PAIN WAS STILL PRESENT AROUND THE TOOTH NEAR THE CROWN AREA. PRIOR TO VISITING WITH DR MOLAR I ONLY HAD A CRACKED TOOTH WITH NO PAIN. MY INTENTIONS WAS TO HAVE THE CRACK FILLED ONLY, BUT I FOLLOWED DR MOLAR'S ADVICE TO GET A CROWN AND I HAVE SUFFERED PAIN EVERY SINCE. I SHOULD ALSO MENTION THAT THE CROWN AREA FEELS MISFITTED AND JAGGED AROUND THE EDGES.

I VISTED WITH DR MOLAR ON APRIL 4TH, REPORTED THIS ISSUE AND REQUESTED THAT A LOOSE NATURAL TOOTH BE BONDED. DR MOLAR REFUSED TO BOND MY NATURAL TOOTH AND SUGGESTED I HAVE THE TOOTH EXTRACTED AND PAY $5500 DOLLARS FOR BRIDGE WORK. I EXPLAINED TO DR MOLAR THAT I WAS NOT ABLE TO AFFORD THE BRIDGE WORK AT THIS TIME. MY INSURANCE WAS MAXED OUT DUE TO HIS CROWN WORK, BUT IT WAS IMPORTANT THAT MY BITE FEELS SECURE AND I COULD RETAIN MY DIGNITY. I ALSO MENTIONED I HAD CASH TO PAY FOR THE SERVICE, CALLED TO VERIFY THAT DENTAL BONDING WAS A SERVICE HIS OFFICE PROVIDED FOR $225.00 A TOOTH AND I LOST TIME AT WORK TO KEEP MY APPOINTMENT. DR MOLAR SIMPLY REFUSED TO BOND MY TOOTH. THIS REFUSAL LEFT ME HIGHLY DISSAPOINTED AND CONFUSED.

Review: MY CHILDREN AND I HAVE BEEN SEENING THIS DENTIST FOR A FEW YEARS NOW, THE DENTIST THAT WE WERE SEEING WAS ALWAYS IN MY NETWORK(GEHA). AFTER THE LAST VISIT THAT MY CHILDREN AND I HAD I RECIEVED A BILL FOR OVER 800.00. WHEN I CALLED TO CORRECT THIS ISSUE THAT'S WHEN DR. MOLAR'S OFFICE INFORMED ME THAT THE DENTIST WAS NO LONGER THERE. I WOULD HAVE REFUSED THIS SERVICE IF I HAD KNOW THAT AT THE START OF THE APPOINTMENT. THEY ALWAYS ASK IF YOUR INSURANCE IS THE SAME SO I KNOW THEY WERE AWARE THAT THE DENTIST WAS NO LONGER THERE. I HAVE SEEN DIFFERENT DENTIST EVERYTIME I'VE BEEN THERE. I WOULD NEVER PURPOSELY CREATE A BILL FOR OVER 600.00 MORE THAN THE IN NETWORK PRICE. I FEEL THEY KNEW THAT AND I'M BEING RIPPED OFF.Desired Settlement: I WOULD LIKE THE BILL TO GET CORRECTED.

Business

Response:

We have always taken the customer's Insurance. The customer Is only filing a complaint because wesent her to collectlons. She has had an outstanding balance at our office since 2012. She received abill on November 27,2012 for $52.80 and we received no response or payment. We sent her a secondnotice on April 17, 2013 regarding her outstanding balance and did not receive a response or paymentagain. On June 11, 2013, the customer made a $20 payment towards her balance, but did not makeany more payments towards her bill. On October 15, 2013 we sent her a final notice regarding herfamily balance and once again received no response or payment. On April 17, 2014, the customermade a $25 payment towards her family balance, but did not make any more payments towards her bill.We sent her another final notice again on July 22, 2014 and received no response or payment. Sheonly told 0 ur office that she was going elsewhere because we were out of network. Hence, she didn'tdispute the bill but decided to go elsewhere. As a result, we sent her to collections on December 3,2014.The customer did not communicate at all with us regarding her outstanding balance nor did she evenmake regular payments towards her bill. In addition, the customer never expressed concern at eachvisit whether she was seeing an in network dentist or out of network dentist. The customer has a 20%co-payment required whether she sees an in network or out of network provider regarding any fillingsperformed, in which 15 fillings were placed on her familv at Our office. Attached is copy of herInsurance policy. .;If the customer feels that we were incorrect In our billing practices, we will be willing to discount the billto in network fees for all fillings that were placed. If she has further questions, she should contact herInsurance company regarding her family's treatment or the collection company, since we did bill theservices according to her Insurance policy's guidelines.If you have any further questions, please feel free to contact me.Sincerely,~~--

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I'M ON THE NATIONAL "DO NOT CALL/DO NOT CONTACT REGISTRY".MY CONTACT DATA IS NON-PUBLISHED; NON-LISTED.I'M RECEIVING UNLABELED MAILING FLYERS VIA PRSRT STD, ECRWSS, US POSTAGE PAID, EDDM RETAIL IN MY MAILBOX WHICH DOES NOT ACCOMPANY ANY OTHER TYPE OF MAILINGS FOR MY RESIDENCE. I HAVE A "DO NOT SOLICIT" SIGN POSTED ON MY FRONT DOOR. I HAVE OPTED IN AN ONLINE DBA (MAJOR MARKETING/ADVERTISING) REMOVAL SERVICE TO AVOID RECEIVING "SPAM", "PHISHING" & UNWANTED PROMOTIONAL OFFERS SOLICITING MAILINGS. I RECEIVED A GREEN LEAFLET FLYER WITH NO LABEL. I CALLED THE PHONE NUMBERS LISTED ON THE FLYER & REQUESTED TO BE DELETED FROM THEIR DATABASE PERMANENTLY! I WAS ADVISED TO CONTACT MY POSTAL CARRIER TO BE PURGED FROM DELIVERY OR CONTACT THEIR CORPORATE OFFICE. THE SECRETARY, DENTAL REP NOR ANYONE IN THE BUSINESS WOULD PROVIDE ME AN OPT OUT OPTION NOR CORPORATE COMPLAINT CONTACT FORM. I CONTACTED MY LOCAL POSTAL CARRIER OFFICE & WAS TOLD THEY HAVE NO WAY OF PURGING MY CONTACT INFO FROM THEIR BUSINESS DATABASE!!! I DO NOT WANT TO RECEIVE ANY MORE FLYERS FROM THIS BUSINESS. THEIR CUSTOMER SERVICE RELATIONS IS HORRIBLE & HAS NOT SATISFIED MY CONCERN. I HAVE ADVISED THE BUSINESS I WILL BE FILING A COMPLAINT BECAUSE I WAS TOLD BY THE DIRECTOR OF THE BUSINESS TO POST A SIGN ON MY HOME FOR THE POSTAL CARRIER TO STOP DELIVERY. ACCORDING TO FTC, FCC & OTHER GOVERNMENT OFFICES, I HAVE THE RIGHT TO REQUEST THAT BUSINESS TO OFFER A CONTACT NAME & NUMBER TO WRITE MY COMPLAINT TO THEIR CORP OFFICE TO DEMAND THAT MY INFO NOT BE BOUGHT, SOLD, SHARED, SAVED, POSTED, TRANSFERRED, BARTERED NOR GIVEN TO ANY OTHER INDIVIDUAL, PERSON, COMPANY, BUSINESS, AGENCY, ORGANIZATION, SPONSOR NOR 3RD PARTY VENDOR!!! I AM OFFENDED, APPAULLED & FRUSTRATED THAT MY REQUEST IS NOT BEING CARED FOR BY THE BUSINESS THAT CREATED, DEVELOPED, DISTRIBUTED & PAID FOR THE MAILING OF THIS ADVERTISEMENT! TO SUGGEST THAT I TAG MY DOOR FOR FUTURE FLYER IS RIDICULOUS GIVEN THE ENORMOUS AMOUNT OF SOLICITATIONS DELIVERED DAILY TO RESIDENCES.TELL THEM TO STOPDesired Settlement: DR MOLAR FAMILY DENTISTRY NUMBERS: ###-###-####, ###-###-####, ###-###-####, ###-###-####, ###-###-####, ###-###-####. I HAVE TRIED CINTACTING A HIGHER LEVEL CORPORATE MANAGER IN THEIR MARKETING & ADVERTISING DEPARTMEN WITH NO SUCCESS. I CONSISTENTLY REACH THEIR DENTAL STAFF. I WANT THEM TO STOP SENDING ME FLYERS & REMIVE MY CONTACT DATA FROM THEIR MAILING & DISTRIBUTION DATABASE PERMANENTLY!!! THANK YOU.

Business

Response:

Our company has read the attached complaint issued by the customer. First of all, hand out blue

leaflet flyers, not green leaflet flyers, so I'm a little unsure if it's our company issuing t e flyers in

question. Second of all, the contact's data (name and home address) was not given us by any

source. Hence, we have not made any infringement or breach of patient's personal data.

We send out our flyers via the Every Day Direct Mail (EDDM) service provided by the

We have absolutely no control over which residents can or cannot receive t his flyer.

the patient's name or address and the flyer does not have the patient's name or addr

we personally cannot remove the patient from a mailing list or distribution database.

Lori Long who is in charge of the EDDM service provided by the US Postal Service. S

us that we have done no action that is improper towards the customer. She stated t

e do not have

Hence,

We contacted

confirmed with

needs to contact the US Postal Service and ask to be on the "Do Not Receive Standard ail" list since

this flyer is included in the standard mail via the US Postal Service. The patient can c ntact Lori long at

###-###-#### if they would like to discuss this problem further or file a formal com aint with the US

Postal Service since they are the com pany in charge of the EDDM service of our flyers, not our company.

In conclusion, our dental staff has no control over the patient's complaint. Th e custo er needs to file

the complaint against the proper company delivering this mail (US Postal Service) or si ply place the

flyer in the proper receptacle jf he does receive this flyer since it's not addressed to hi

If you have any further questions, please feel free to contact me.

Office Manager

Dr. Molar Family Dentistry

Consumer

Response:

I requeseted to be permanently removed from their sales & marketing mailing distribution list, the vendor refused to comply. When asked for contact data for the corporate office to forward a written complaint of poor customer service relations & request to stop mailings, the vendor did not comply. When asked for an option to opt out of their database permanently, the vendor did not comply. Advising the vendor that I am on the "Nationl Do Not Call/Do Not Contact Registry", the vendor ignored their responsibility to comply to my request & was told to stop calling them!!!