Dr. Nancy Hoffer PHD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Please note, for what it's worth, that a healthcare provider's fee agreement should not require a patient to pay more for canceled appointments than what the provider would have received from the patient's insurance carrier or other sources for kept appointments In any case, I apologize for the missed appointment and I thank [redacted] for this resolution I will place a check in the mail today Sincerely, [redacted]

I am in receipt of *** ***'s complaint and I am very sorry to hear there was confusion on his part concerning my fee policy for all patients in my practiceApparently, although *** *** signed a
standard fee policy statement, which requires full payment for missed sessions without sufficient notice, in order to resolve this matter amicably, I will accept the $offered by *** *** as payment in fullI trust my response will settle this matter completely including informing my collection agency the balance on this account is now zero

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Please note, for what it's worth, that a healthcare provider's fee agreement should not require a patient to pay more for canceled appointments than what the provider would have received from the patient's insurance carrier or other sources for kept appointments.
In any case, I apologize for the missed appointment and I thank [redacted] for this resolution.  I will place a check in the mail today.
Sincerely,
[redacted]

Review: Aside from providing utterly terrible service, this so-called doctor is attempting to bill me $200 for a missed appointment, despite the fact that I called well in advance to cancel a scheduled appointment. Co-pays for appointments were only about $30. I offered to pay the co-pay for the missed appointment, but [redacted] instead billed me $200. Even if I had attended my appointment, [redacted] surely would not have received as much as $200 from my insurance company. This doctor, who was supposed to help her patient, instead is trying to rip me off and has forwarded this matter to a collection agency. She is in breach of her ethical obligations and, presumably, her contracted obligations with my insurance carrier.Desired Settlement: I will pay what I would have paid had I attended my appointment: $30. [redacted] will respond in writing that I have no balance, with a copy to her collection agency.

Business

Response:

I am in receipt of [redacted]'s complaint and I am very sorry to hear there was confusion on his part concerning my fee policy for all patients in my practice. Apparently, although [redacted] signed a standard fee policy statement, which requires full payment for missed sessions without sufficient notice, in order to resolve this matter amicably, I will accept the $30 offered by [redacted] as payment in full. I trust my response will settle this matter completely including informing my collection agency the balance on this account is now zero.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please note, for what it's worth, that a healthcare provider's fee agreement should not require a patient to pay more for canceled appointments than what the provider would have received from the patient's insurance carrier or other sources for kept appointments.

In any case, I apologize for the missed appointment and I thank [redacted] for this resolution. I will place a check in the mail today.

Sincerely,