Dr Natura/Meda Consumer Healthcare Reviews (1)
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Dr Natura/Meda Consumer Healthcare Rating
Address: 4141 N Miami Ave. #201, Morgantown, West Virginia, United States, 26505
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We received the consumer's email inquiry on 12/21/18 at 6:14pm, outside of office hours, inquiring about an order that was placed on our website. We responded via email to the consumer on the morning of 12/22/17 stating that we could not find the order in our fulfillment system. Therefore a...
technical error must have occurred. We suggested to the to consumer call into our customer service team to discuss the issue further so that we could find a solution. We notified the consumer that in the event they were charged for the order that they would be refunded when they called in. We have not received a follow-up call from the consumer. By calling in would we not only have been able to process a refund for the consumer but it is also our policy to offer discounts towards future purchases for the inconvenience. We would be more than happy to assist the consumer if they would like to reach out to us.