Dr. Niles H. Kinnunen

Hi I am responding to the complaint made by *** ***. Mr *** *** came into our store and bought an echo cs-model, not a eco serail number CAt the time of purchase he was given hands on instruction on not to run the saw with the chain brake on, how to operate
the saw, how to start it and all safety instructions we give all our customers. A few days passed and he returned with the saw saying it wont idol and he feels it maybe the clutchAt that time *** *** on the counter told him it looks like he ran it with the chain brake onThe units cover was melted. Customer claimed no he didn't and still wanted us to look at it for warranty through MFG warrantySo we did. After inspection of the saw the tech, *** *** found that the customer ran the unit with the chain brake on. *** repaired the saw thinking customer wanted it repaired seeing he just bought it. It was not covered by MFG warranty, the customer then became upset because of the cost of the repair on his new saw. So then we put all his parts back on the saw and returned it to him so he could go get a second opinion. He refused to pay for us looking at the saw as well. He called Echo MFG, they called us and said the same thing we had told the customer. That made him even more unhappy, so unhappy he called and threatened to call Revdex.com and anyone else he can to make us look bad. He also has gone online slandering us for doing our job. He has his unit back to the way it was when he brought it in here, and was not charged a dime when he owes us $for looking at the saw. If we could have helped him we would have, but there is nothing we can do for customer neglect on these units.Please see attached invoiceThank you,*** ***Owner***

Complaint: ***
I am rejecting this response because: Response is attached as a scanned document
Regards,
*** ***

I am rejecting this response because: As you are undoubtedly aware by this time the fees being charged by Platinum Resolution Services Incis outrageous, uncalled for and constant unwanted harassment on behalf of Platinum Resolutions Services IncThere is a substantial amount of fictitious fees

We are a repair center for the extended warranty Asurion. When a customer calls in about a unit having issues to Asurion or the MFG Department, they then send us the pick up request for repair. We then get the pick up and delivery approved before picking up the unit for repair. Once unit has been pulled from line, we do what is call a tear down estimateWhich means we check the unit over and figure out what is the issueThen we call Asurion or the MFG warranty with the units issues. Asurion or the MFG Warranty then inform us of what they will cover, and will not coverThen we have to work up that estimate to relay to the customerThe customer then can either choose to repair the unit, or notIf the customer chooses not to repair the unit it is the policy of Asurion that the customer pay for the tear down estimateAsurion still covers the pick up and deliveryMFG Warranty does not cover travel of any kind, only Asurion. That being said, Mr *** was not happy with the out come of the service. We have done our job as we always have. He refused repair and we followed the Asurion warranty guide lines. He does need to contact his extended warranty with any other issuesAs he was instructed at the time of delivery. Thank You, *** *** Manager Georgetown Outdoor Power Inc

We did as were asked on this CustomerHis unit was customer neglect and neither MFG warranty or Asurion would cover the damage on his mower.? He stated to us several times that the mower was a piece of crap and he wanted it returned unrepaired.? Once you call these units into warranty
departments, if it is found not to be warranty then the customer is responsible for the cost of repairs.? We give our finding to the warranty department and they say yes or no on coverageif the warranty has been denied, we then call the customer with an estimate to have the unit repairedIf the customer declines the repair they are responsible for the estimate fee.? ? I have attached the emails between myself and the extended warranty department.? Please look and see we are not at fault for this unhappy customerHe was never given the run aroundWe did our job as we always do.? If you would like to reach out to Chase our Asurion RSM his email is in the attachments.? ? Thank you for the chance to set this straight.? *** ***? Manager? Georgetown Outdoor Power Inc

Unfortunately,  again Mr. [redacted] is referring to two completely separate debts.  The attached he previously provided was for a judgment case, Case # 12-08043.  We were not involved in that case at all.   Our office was handling the Post Judgment Case, Case # 14-07106.  These are two completely separate debts covering two different time frames.  Mr. [redacted] can contact A.S.A.P. collection services regarding Case # 12-08043 Attached (Scan3203) is a copy of a Receipt of Partial Cure Notice sent to Mr. [redacted] along with a detailed account history.  All charges are assessed in compliance with the California Civil Code and the CC&Rs. Included in these figures are Regular Assessments, Late charges, Interest, Attorney Fees, Management Fees, Collection Fees/Costs and Foreclosure Costs. The Non-Judicial Foreclosure Process was initiated by recording the Notice of Default on 04/22/2016, as Instrument No. 2016-0003986. Mr. [redacted] had not had a zero balance on his post judgment account since 06/01/2013.  Also, attached (Scan3204) is a current Account History showing Mr. [redacted] paid the account in Full.  Finally, attached (Scan3205) is a copy of the Release of Assessment Lien and Notice of Rescission recorded on 06/22/2016, as Instrument No. 2016-0006381.  [redacted]Platinum Resolution Services, Inc."A Foreclosure Trustee Company"PO Box [redacted]Modesto, Ca 95357Phone 209-661-[redacted]Fax 877-801-[redacted]