We have been trying to get [redacted] to return the cancellation form so that we can attach the doctors note and cancel her membership. She was aware of what she was signing and explained our policy to her. We did give her a copy of her membership agreement, because we send home a...
member packet with all this information. We can not refund her money because that was her monthly payment that she agreed to pay by signing the agreement, and the other charge was from when she received services on her first visit. Now her account is in default because she has cancelled her card. I have attached the contract that she signed and initialed.
This membership that was purchased for [redacted] was actually purchased by her boyfriend [redacted] that was the manager at Massage Envy Spa [redacted]. It was his credit on file. He was the one that activated her account and checked the auto renew membership option button....
It was [redacted] responsibility to cancel this membership, since he was manager at the time he knows what company policy is. The money has been returned to his account.Thanks and have a great day.[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Their reply is inaccurate and untruthful. I did not receive a package to take home with me; they kept a copy of my contract themselves. I have a witness who was present with me who can determine this. I called them multiple times to have them cancel my account and was told each time that the manager was not present and would call me the next day. I have only as of yesterday, January 19, received an emailed copy of the cancellation form. As I do not have a printer, I was only able at this date to print out that form to return.
Regards,
[redacted]
This issue has been resolved by companyThank you!
We have been trying to get [redacted] to return the cancellation form so that we can attach the doctors note and cancel her membership. She was aware of what she was signing and explained our policy to her. We did give her a copy of her membership agreement, because we send home a...
member packet with all this information. We can not refund her money because that was her monthly payment that she agreed to pay by signing the agreement, and the other charge was from when she received services on her first visit. Now her account is in default because she has cancelled her card. I have attached the contract that she signed and initialed.
The customer was refunded. I thought everything was taken care of.
This membership that was purchased for [redacted] was actually purchased by her boyfriend [redacted] that was the manager at Massage Envy Spa [redacted]. It was his credit on file. He was the one that activated her account and checked the auto renew membership option button....
It was [redacted] responsibility to cancel this membership, since he was manager at the time he knows what company policy is. The money has been returned to his account.Thanks and have a great day.[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Their reply is inaccurate and untruthful. I did not receive a package to take home with me; they kept a copy of my contract themselves. I have a witness who was present with me who can determine this. I called them multiple times to have them cancel my account and was told each time that the manager was not present and would call me the next day. I have only as of yesterday, January 19, received an emailed copy of the cancellation form. As I do not have a printer, I was only able at this date to print out that form to return.
Regards,
[redacted]