THIS IS A USED CAR NOT PURCHASED AT FREEHOLD FORDCUSTOMER CAME IN FOR DIAGNOSTICS AND WAS GIVEN A WRITTEN BREAKDOWN OF WHAT DEALER WAS ABLE TO CONFIRMDEALER ADVISED THAT NO COOLANT LEAK WAS FOUND AT THAT TIME, CUSTOMER DECLINED FURTHER DIAGNOSTICS OF TRANSMISSION FAULT LIGHT AND WAS TOLD VEHICLE
HAD MULTIPLE MISS FIRE CODES AND AT LEAST ON IGNITION COIL (#3) WAS MISS FIREING AND THAT THE SPARK PLUGS SHOULD BE REPLACEDINVOICE # 1*** CHARGES $209.00THE NEXT DAY CUSTOMER ELECTED TO HAVE #COIL AND SPARK PLUGS REPLACE ONLYINVOICE # *** CHARGES $331.00WITHOUT LOOKING AT THE VEHICLE AGAIN, THE DEALERSHIP HAS NO IDEA WHAT MAY BE THE PROBLEMFREEHOLD FORD WILL GLADLEY PROVIDE A FREE INSPECTION TO SEE WHAT THE CURRENT PROBLEM ISWE ARE NOT RESPONSIBLE FOR ANY COOLANT LEAKS OR TRANSMISSION PROBLEMSDEALER WILL WARRANTY ANY PARTS AND LABOR ALREADY PERFORMED.THE CUSTOMER CAN CONTACT THE SERVICE MANAGER PERRY H*** AT *** TO SCHEDULE A SERVICE APPT
THIS IS A USED CAR NOT PURCHASED AT FREEHOLD FORDCUSTOMER CAME IN FOR DIAGNOSTICS AND WAS GIVEN A WRITTEN BREAKDOWN OF WHAT DEALER WAS ABLE TO CONFIRMDEALER ADVISED THAT NO COOLANT LEAK WAS FOUND AT THAT TIME, CUSTOMER DECLINED FURTHER DIAGNOSTICS OF TRANSMISSION FAULT LIGHT AND WAS TOLD VEHICLE
HAD MULTIPLE MISS FIRE CODES AND AT LEAST ON IGNITION COIL (#3) WAS MISS FIREING AND THAT THE SPARK PLUGS SHOULD BE REPLACEDINVOICE # 1*** CHARGES $209.00THE NEXT DAY CUSTOMER ELECTED TO HAVE #COIL AND SPARK PLUGS REPLACE ONLYINVOICE # *** CHARGES $331.00WITHOUT LOOKING AT THE VEHICLE AGAIN, THE DEALERSHIP HAS NO IDEA WHAT MAY BE THE PROBLEMFREEHOLD FORD WILL GLADLEY PROVIDE A FREE INSPECTION TO SEE WHAT THE CURRENT PROBLEM ISWE ARE NOT RESPONSIBLE FOR ANY COOLANT LEAKS OR TRANSMISSION PROBLEMSDEALER WILL WARRANTY ANY PARTS AND LABOR ALREADY PERFORMED.THE CUSTOMER CAN CONTACT THE SERVICE MANAGER PERRY H*** AT *** TO SCHEDULE A SERVICE APPT
As per our conversation , we traded the customer into another car several weeks ago , Thank You