Dr. Prashant Kaushik, D.M.D., M.B.A., M.A.G.D.

Asked for a refund back in January 2019 was I would receive it but as of yet know refund. The lender has been working with me in this process.
In December 2018 I went for the initial consultation to pristine Smiles of Rockwall and I spoke with dr. Prashant kaushik and was told that we were going to try to get the dealing work done and we had a set goal of February 14th I called numerous times to schedule an appointment I was told all the time that I was not in the computer they could not find me in the computer they did not know who I was I made many of attempts to contact them during that time to the point to where I wasn't my phone calls were not being returned so I then turn to the lender to let them know what was going on that I wasn't getting any cooperation with the dental office and that I wanted to cancel the services they begin to work with me back in January and they were talkin with the dental office and was told that I would receive a refund they did not hear back from them until the end of May which I believe around May 27th or 28th is when they received word from them that they're not going to give the refund I then later heard from them from them that I will be receiving a refund that they were Under New Management and that Karla Garcia was my point of contact and that she told me that I will receive the refund it was going to upper management and that I will be receiving a refund I knew Mrs on numerous occasions have asked for email stating that so that I can send it to the lender so that they were aware that the process has been started and that upper management is handling it I have yet to receive the email and my calls have now been forwarded to their voicemail and they're no longer receiving my phone calls

This complaint is filed, since I DO NOT know what to do that I havent done already. I paid for a consultation with Dr. Kaushik back in March. He gave me an estimate and I brought this to his billing dept. She had me apply to Synchrony finance. I thought about this proceedure for a couple of days, and decided it was too expensive-called cancelled my next appointment. Thought that was that, until I received a Credit Card bill from Synchrony. I was charged $1000 for absolutely NOTHING. Called the dentist office-spoke with the billing agent-which she told me she would have to wait for next billing cycle and it should be cleared up by then. I continued to get harrassing phone calls from Synchrony, which tells me the billing agent for Dr. Kaushik DIDNT return their money!! I finally spoke to an agent at Synchrony told them again - I had no work done by this business-their billing clerk must of filed for services THAT HAD NEVER BEEN RENDERED and she hadnt reversed charges!! I filed a complaint with Synchrony bank, but they came back where the Dentist CHARGED me again for the initial consultation ($450)(which I HAD paid already PAID FOR) and Synchrony bank charged me $150 for NOTHING....I cant seem to get this resolved! I should not owe anything for services I did not have done! Thank you
Product_Or_Service: dental examine