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Dr. Richard H. Frankel

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Reviews Dr. Richard H. Frankel

Dr. Richard H. Frankel Reviews (5)

Review: Went for eye examine and glasses on Niv 13,2014 after 6 times needing to be returned it's now Feb 26, 2015 and my glasses are still not ready. I have paid $188.00 for my glasses and my health I surance has processed the exam claim on Nov 17,2014 they have been pa aid in full. I am trying to get a refund to go elsewhere for my glasses. Nth is is entirely absurd, today they have thrown answering ms nine on and will not open door when I know the office personnel is in. VERY VERY UNPROFESSIONAL practiceDesired Settlement: Would like a complete refund of 188.00 plus interest from Nov 13.2014 to the time of refund

Review: On1-30-15 I had my eyes examined for new glasses by Dr. Richard H. F When I came out to desk the staff person handed me a bill stating I owed 321.50. Being I had just turned 65 yrs old and was using my Medicare card I thought I must pay for glasses first. So I paid 252.60 on my atm card and 69.00 in cash. I picked up glasses on 2-19-15 went home with them but I could not see clearly. I had to wait to following Thursday as he has two offices. He states they got it wrong and hands them to staff person she says we will call you when they come in. Sorry that Thursday was 2-26-15. I was waiting but no call so on 3-19-15 I went to office. It took a long time for her to acknowledge my being there. Finally she placed the glass case on counter. I put them on and stated I still can't see with them. She stated you have to see the dr. and he not here. I called but he was heard in back ground saying Im busy. So I called insurance he told ins. he would not refund money and told them I cannot get item I paid for. Now I get a denial letter from ins. and am told he billed 512.00 I am out 321.50 no glasses ins denied my claim for refund and now I owe 190.50 I have my bill marked paid and it is for 321.50 not 512.00 Help me please Norma c. AndersonDesired Settlement: Refund of my money 321.50 and I do not owe anymore money as my bill was for 321.50 what is going on here help

Review: DR. Richard H. Frankel, Optometric Physician in Somerset office. First time I went for my eye examination and glasses. After examination check up when I went his office to collect my eye glasses. what I have seen that I can not see any thing with this glasses. I complaint but Doctor said I am trying to correct your near and far site keep wear them for one week. But nothing happened after a week and not able to seeing at all and also I was afraid to make an accident with wearing these glasses. Doctor insisted to me to wear another two weeks. But nothing happened after wearing two weeks. Then Doctor said come back again we will fix them,when I went third time, this time they made the glasses prograsive instate of by focal and same problem can not see. In short many visits no result. I asked Doctor that I had enough, please do not warry and I can not keep comming so far away so many weeks and nothing been done correct. Therefore I will not come any more and I will go somewhere else. Also instructed them do not bill my insurance co. but they did and charged with out doing proper service. I made numreous call to talk to doctor Frankel and left many massages but he did not returing my calls. I simply asking Revdex.com to resolve my matter, will be much appreciated.Desired Settlement: If Doctor is unable to make correction and make correct eye glasses then they should refund the money and re embrace the other commuting expenses.

Review: I ordered contact lenses on September 25, 2014 and still have not received them.Desired Settlement: Would like my order to be refunded.

Review: I went to see you at Dr Richard Frank’s Parlin office with my 2 sons June 2013 ,.

After 3 weeks I started calling Dr.’s office for status. Every time, I was told that My son [redacted]’s glasses are not back yet from [redacted] vision.

Early Aug I called [redacted] vision directly. They informed no order received from the Dr’s office.

Dr.’s office blamed [redacted] vision. Order sent Aug 5th . Eye glasses rcvd by the Dr’s office Aug 13th. We picked them up to find the glasses are not with transition lens as I had ordered.

After a run around of several days, the lady told me that records show that I had never orders transition lens for my son.

I told her that I did order transition lens for both of my sons, together. And I did pay additional $60.00 for each for the transition lens .

I explained her that my other son [redacted] rcvd correct transition lens but [redacted] Got plain lens which is incorrect.

She asked me to pay for [redacted]’s transition lens because I did not pay. She was laughing and making fun out of me. I spent hours digging my credit card bills and faxed her proof that I did pay $130.00( this includes $10.00 co pay, and $120 for transition). Finally, She confirmed that she will reordered to [redacted] vision in the evening that day.

Sept 12th, I called Dr office. Lady at the front desk said glasses are on the way for delivery tomorrow (means Sept 13th.

No call rcvd. No nothing.

Now today is Sept 16th. [redacted] vision tell me that no order was placed for my son.

I called Dr office. Lady [redacted] cannot locate any order.

She thinks my sons order may have been placed with Dr Frank’s other lab. She asked me to call back after an hour.

I called back 11:30 AM. She tells me manager of that lab will get back to her before 12:00 as she will go to lunch at 12:00.

She refused to give me the phone number of “that lab”.

No call rcvd. I called her back at 1:20. She informed she’s just back from lunch and she will call me back in 20 minutes.

No call rcvd. I called back 1:50PM and she asked me to give her few minutes. I don’t know what that means.

Now I’m still waiting and still in the same situation where I don’t know who and how would I get correct eye glasses for my son.Desired Settlement: Dr Richard Frank need to arrange correct glasses without further delay.

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Description: Physicians & Surgeons - Medical-M.D.

Address: PO Box 65, Parlin, New Jersey, United States, 08859


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