Sign in

Dr. Rooter

Sharing is caring! Have something to share about Dr. Rooter ? Use RevDex to write a review
Reviews Dr. Rooter

Dr. Rooter Reviews (2)

On 11/**/16 Dr Rooter performed a service call to snake a clogged sewer line for [redacted]. The line was unclogged and the customer received a 30 day warranty upon payment of job. This is a standard warranty we give to all customers for drain cleaning. There are other warranty options on our...

invoice but those are reserved for other services such as pump replacements, maintenance contracts etc... [redacted] called us back well past the 30 day warranty date of 12/**/16. He called on 2/*/17 and accused Dr Rooter of not doing the proper job and demanded that we return to re snake the line again for free or he would "take matters into his own hands." I had no chance to even explain any options to him as I was going to offer him half price to come back and resnake the sewer line and perform a video inspection to see why it backed up again. This service normally valued at over $600.00, I was going to charge him $250.00. I feel this is more than fair to offer [redacted] and he would have received a great service and proper troubleshooting of his sewer problem if he had only listened to my response instead of hanging up on me. (Please note that Dr Rooter has no idea upon the condition of any sewer line until a proper inspection is done, due to broken, settled or improperly used plumbing.) Even if he refused the inspection I still would have snaked the sewer line again for a service charge of only $125.00. And yet I had every rite to charge him full price again if I wanted to but I'm a fair person and I always try to do the proper thing for my customers. I feel that My company does not deserve this treatment by [redacted], I have been in business for almost 20 years and this is the first time I have ever had to write one of these. I pride myself on fair, honest work at reasonable prices and I have built my reputation on that with well over 15000 customers, but I guess 1 out of 15000 isn't so bad.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Not accurate I did not hang up. Once he indicated he could not do anything for me at no charge there was nothing further to discuss and the call ended. I believe that in the spirit of good customer service he should have been able to help me out, and then he would have gained a loyal customer who would refer others to him.  Obviously referrals, good word of mouth, and additional business did not play into his decision. Most importantly the blockage which was out 50 feet was never cleared, he went out 40 feet.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check fields!

Write a review of Dr. Rooter

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Dr. Rooter Rating

Overall satisfaction rating

Add contact information for Dr. Rooter

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated