Dr. Shock

Dear Dispute Resolution Department;This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention.In Ms [redacted] s statement, she asked for proof of where her monies were appliedAs of the date of this latter, a complete itemized statement detailing all transaction is being mailed to her StMark's address.Further Ms [redacted] s discussed receiving a refund from [redacted] n DentalThe itemized statement confirms that informationShe did in fact receive a refund of $in However, the account balance we have in our office stems from services received after her refund was issuedThis information is also detailed? on the itemized statement we are sending out.In conclusion, if Ms [redacted] has any further questions or concerns, please feel free to have her contact me directly at [redacted] so that I may assist her.Respectfully, [redacted] Collection managerEagle Recovery Associates, Inc

Initial Business Response /* (1000, 5, 2016/06/10) */
Eagle Recovery Associated, Inc
W Forrest Hill Avenue: Peoria, Illinois 61604: P: 309.272.4500: T: 800.706.3210: F:
www.eaglerecovery.net
June 10,
Revdex.com of Central Illinois,
Inc
Harrison
Peoria, IL
Case #:
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at 1-309-272-or can be mailed to West Forrest Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate Ms***.'s claim
Once consent is obtained from Ms*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
***
Collection Manager
Eagle Recovery Associates, Inc

Initial Business Response /* (1000, 5, 2016/09/20) */
Eagle Recovery Associates, Inc
W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F:
www.eaglerecovery.net
September 20,
Revdex.com of Central Illinois,
Inc
Harrison
Peoria, IL XXXXX
Case #: XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to *** West *** Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate MsC.B.'s claim
Once consent is obtained from Ms.C.BEagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why is there a need to have my release given, I have actively contacted the Revdex.com on this matter myself, and have given my written consentI will await this matter being resolvedI just received a letter from Eagle and it's for a total different amountI would like this matter resolved MsMarshall, as soon as possible, if you would mail me authorization to sign I will and mail backI am appalled at all this for $58.00, when I do not owe
Thank you
Final Business Response /* (4000, 9, 2016/09/30) */
Eagle Recovery Associates, Inc
W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F:
www.eaglerecovery.net
September 28,
Revdex.com of Central Illinois, Inc
Harrison
Peoria, IL XXXXX
Case #: XXXXXXXX
Dear Dispute Resolution Department;
Lady Bhas two accounts from Mary Greeley Medical Center which have been placed with our office for collectionsThe total due for both accounts is $The account information is as follows:
Eagle Acct# Original Creditor acct # Balance Date of Service
XXXXXXX XXXXXXX $ 07-20-
XXXXXXX XXXXXXX $ 07-25-
The beginning balance of account XXXXXXX was $after payments and adjustments of $there is a remaining balance due of $The last payment of $was received on February 16,
The beginning balance on account XXXXXXX was $after payments and adjustments the remaining balance due is $The last payment of $was received on June 2,
If payment has been made please provide a copy of the cancelled check or receipt showing payment was made so we may update your accounts accordingly
We will mail a copy of the original bill directly to Lady B
If you have additional questions do not hesitate to contact me directly
Thank you,
*** ***
Collection Manager
Eagle Recovery Associates, Inc
P
F
Final Consumer Response /* (4200, 11, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a matter that has been resolved by my parent's a while ago, I have done all this company has requestedI want my account zeroed out
Thank you

Initial Business Response /* (1000, 6, 2015/09/21) */
Eagle Recovery Associates, Inc
West Forrest Hill Avenue
Peoria, Illinois
XXX-XXX-XXXX
September 21,
Revdex.com of Central Illinois, Inc
Harrison
Peoria, IL
Case #:
XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to West Forrest Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate Ms*** claim
Once consent is obtained from Ms*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It sounds to me like they dont want anyone to hear their recorded phone callsIf someone did they would understand what Im saying about this company

Initial Business Response /* (1000, 5, 2015/10/19) */
Eagle Recovery Associate, Inc
*** W *** *** ***
Peoria, Illinois
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
October 19,
Revdex.com of Central Illinois, Inc
Harrison
Peoria, IL
Case #: XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to *** *** *** *** Avenue Peoria, Illinois
Without this information we would not be able to further investigate Mr*** claim
Once consent is obtained from Mr*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc

Complaint ID# ***Dear Sirs;This letter is in response to the above referenced complaint dated June 5, I would like to thank you for bringing this matter to our attention. In reviewing the customer's statement included with your letter, Mr*** stated he didn't recall
receiving any notices regarding his account As we are the third agency to handle these accounts, I can't specifically provide dates statements were sent prior to us receiving the accounts However Eagle sent the first letters (which includes the validation notification) on April 11, on one account and May 10th on the other two We will be forwarding validation for all three accounts currently in our office as soon as we receive them After the validation has been sent to Mr***, we will cease further contact per his request If however Mr*** would like to discuss his accounts, I would be happy to assist him directly It is unfortunate Mr*** felt his experience with Eagle Recovery wasn't positive and if given the opportunity I will work diligently to turn that around. In conclusion, I would like to apologize to Mr*** for an inconvenience he may have experienced over this matter If Mr*** has any further questions or concerns, please have him contact me directly at *** or toll free at *** ext***. Respectfully, *** ***Collection Manager

Dear Dispute Resolution Department; This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention It is our understanding from reviewing your correspondence, Ms***’s complaint is based solely on the fact she was
unable to reach our company via telephoneShe further stated Eagle Recovery Associates, Incdidn’t have a valid or working phone numberUnfortunately our telephone service provider did experience an outage beginning February 13th and ending on the 14thPlease know we worked diligently with our telephone service provider to get it corrected as quickly as possibleWe apologize for any inconvenience the outage may have caused our customers, including Ms***We have since reached out to Ms*** and I believe she was satisfied with our explanation and understood the service interruption was beyond our control In conclusion, if Ms***’s has any further questions or concerns, please have her contact me directly at Respectfully, *** *** Collection Manager Eagle Recovery Associates, Inc

February 14, 2018Revdex.com of Central Illinois, IncNUniversity AvenuePeoria, IL 61615Complaint ID # ***Dear Dispute Resolution Department;This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention.Our
account records indicates there were a total of three calls to the phone number mentioned in Ms***'s statementThe call history is as follows:November 8,at 12:p.mwe called and left a messageNovember 10, at 1:p.mattempted contact, no message leftNovember 21, 12:p.mattempted contact, no message leftAt 12:p.mon the 21st, Ms*** called our office and explained that she had just been assigned the phone number (in October 2017) that we were callingIn reviewing this call recording, the conversation between our representative and Ms*** was pleasant and professional on both sidesThe call ended with our representative apologizing for the inconvenience and thanking MS*** for letting us know the number was incorrectMs*** responded with, "your welcome and have a nice day"We promptly removed the number and no calls have been made to that number.One important note I think is worth mentioning, Ms*** told our representative she had been receiving many calls from debt collectors for the party we were trying to reachI can only assume the calls Ms*** is receiving are from another collection agency(s) but I can assure you these calls are not from ouroffice.In conclusion, if Ms*** has any further questions or concerns, please feel free to have her contact me directly at so that I may assist her.Respectfully,Collection Manager Eagle Recovery Associates, Inc

? I am rejecting this response because:
I received another call this morning from a cell phone number and have had numerous calls after the dates specified.?

Dear Dispute Resolution Department;This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention.In Ms[redacted]s statement, she asked for proof of where her monies were appliedAs of the date of this latter, a complete itemized
statement detailing all transaction is being mailed to her StMark's address.Further Ms[redacted]s discussed receiving a refund from [redacted]n DentalThe itemized statement confirms that informationShe did in fact receive a refund of $in However, the account balance we have in our office stems from services received after her refund was issuedThis information is also detailed? on the itemized statement we are sending out.In conclusion, if Ms[redacted] has any further questions or concerns, please feel free to have her contact me directly at [redacted] so that I may assist her.Respectfully,[redacted]Collection managerEagle Recovery Associates, Inc