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Dr Stephen Powell D D S

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Dr Stephen Powell D D S Reviews (1)

03/13/13 My husband [redacted] went to get a filling & the Dental assistant thought he would need root canal but Dentist [redacted] recommended crown so he paid in full $461.76.(policy for all new patient) His prep time for this crown was no longer then 20min. [redacted] then had to call in several times because of the pain & missed a day of work. The crown was canceled & his tooth was pulled. We called about two weeks later because we hadn't heard from them & was told our refund was around $305. 04/5 I went in for cleaning (100% covered)& again told they had to call my insurance but my refund was around $270.*We had no calls back??04/16 I went in for filling that was recommended by [redacted]. I talked to [redacted] he asked me why we paid in full? He told me that I would get my money but they was having problems with the insurance.*no calls back 04/23 I called again because now my filling was killing me & still no refund. Debbie firmly informs me no refund will be giving until all insurance claims go thru. So now in pain & no refund after 1 month & 10 days. I told her I could dispute the charges do to the fact that it was suppose to be for a crown that never happened. Later that day she calls back to tell me that my refund is $29.40. So [redacted] & I went to pick up receipt. Seems unreal that pulling a tooth and a filling cost that amount with our insurance. In pain and upset I explain my frustrations. Why did [redacted] & I both have tooth pain afterwards? Why did our refund amount keep changing? Do all customers have to pay full amount or just what insurance doesn't cover? She told me of course the other customers don't pay in full and I needed to let [redacted] have a chance to fix my tooth. So agreed to him fixing my tooth & setup an appointment for the next day. We left without refund.4/24 Debbie calls to inform me that Doctor [redacted] has now decided it is best I go somewhere else to get my tooth fixed because of my lack of trust with them. I feel we were more then patient with the time we have given them to resolve this.
Product_Or_Service: dental work
Account_Number: TU0068

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Description: Dentists

Address: Willard, Missouri, United States, 65781-0088

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