A fire did occur on July 13, The fire is currently being investigated by a forensic team to determine the cause/source of the fireWe do not have that final determination as of todayDue to the extensive damage, it is best that the resident transfers into one of our other homesWe have provided her with a list of available homes so that she can choose one that she would be happy inWe have also notified her case worker to inform them about this situationWe advised the case worker that we recommend a new voucher be issued to the resident in order to transfer into a new home that we manageThe case worker approved and agreed to issue the resident a new voucher so that the transfer can take placeHousing will require a new inspection on the new property that the tenant chooses to ensure that the home passes HUD approval qualificationsThe most recent housing inspection that was completed on the home where the fire occurred DID pass inspection July 11th, two days before the fire occurredSuncoast Property Management has done everything we can do to help relocate this residentHer claims that we are dodging her calls are falseWe have have been in communication with the resident on several occasions, however there are times we are unable to reach the resident, but we do leave messagesAs of July 26, 2017, we have not received her voucher so that we can help to relocate herIt is the tenants responsibility to provide Suncoast Property Management with the new voucherThe tenant is still occupying the property in questionWe ask that is complaint against Suncoast Property Management be closed as we have and will continue to do whatever we can to help the residentThank you
The resident came into the office and reviewed her file along with all of the move out pictures with the *** ***The residents only objection at the time of the visit was yard maintenance and carpet cleaningWe agreed to remove the yard maintenance and half of the carpet cleaning. We respectfully request this complaint be closedThank you
Complaint: ***
I am rejecting this response because: The *** *** *** still has not provided itemized invoices denoting the validity of the dollar amount being requested for the work being doneAlso the *** *** *** still has not addressed the dispute of charges regarding the early termination ( due to their negligence), the request for repayment of the concession and other charges regarding the move-outI am still in dispute of the amount being assessed.
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:Written notice that rent would be with held or property would be vacated was sent via certified mail to Suncoast Property Management on 10/31, 11/13, and 12/8. Rent money for December could not be placed into Escrow because Suncoast did not file an eviction notice for the property. Notice that the property would be vacated due to non compliance of maintenance and code inspection violations was sent in Dec 2017 and the property was vacated on December 19,2017. Also please consult the move-in inventory report which outlines the damages to the property prior to moving in. Suncoast received several code violations due to the condition of this property and the violations were not addressed in a timely fashion.
Regards,
[redacted]
A fire did occur on July 13, 2017. The fire is currently being investigated by a forensic team to determine the cause/source of the fire. We do not have that final determination as of today. Due to the extensive damage, it is best that the resident transfers into one of our other homes. We have...
provided her with a list of available homes so that she can choose one that she would be happy in. We have also notified her case worker to inform them about this situation. We advised the case worker that we recommend a new voucher be issued to the resident in order to transfer into a new home that we manage. The case worker approved and agreed to issue the resident a new voucher so that the transfer can take place. Housing will require a new inspection on the new property that the tenant chooses to ensure that the home passes HUD approval qualifications. The most recent housing inspection that was completed on the home where the fire occurred DID pass inspection July 11th, two days before the fire occurred. Suncoast Property Management has done everything we can do to help relocate this resident. Her claims that we are dodging her calls are false. We have have been in communication with the resident on several occasions, however there are times we are unable to reach the resident, but we do leave messages. As of July 26, 2017, we have not received her voucher so that we can help to relocate her. It is the tenants responsibility to provide Suncoast Property Management with the new voucher. The tenant is still occupying the property in question. We ask that is complaint against Suncoast Property Management be closed as we have and will continue to do whatever we can to help the resident. Thank you.
Suncoast received an email dated December 14, 2017 stating you were terminating your lease. That email is not sufficient notice to terminate a lease per the lease contract that you signed prior to move in. After reviewing the condition of the property after vacating, there was a great deal of damage...
that was not present prior to your occupancy. SunCoast will continue to abide by the executed lease contract that you signed. All maintenance has been resolved and was in the process of being resolved when you were still occupying the property. We would like to request this complaint be closed as SunCoast has complied with the terms of the lease.
The tenant put a work order in stating that her outlet wasn't working for her stove, the light wasn't working in a room , the toilet was running constantly, the hot water wasn't very hot and over the weekend her heat went out.On 12/11 I sent out Lin's electric to look at the outlet and the light. -...
They said the outlet was fine but the stove needed to be serviced because the oven wasn't working. I then sent out an appliance company to service the oven and sent one of our maintenance techs to replace the fan.On 12/11 I sent out empire plumbing to fix the toilet and to fix the hot water heater. On 12/11 I sent out [redacted] to repair her heater . The company emailed me stating this was a window unit and they didn't service window units so we ordered a new unit and had on maintenance tech install that on 12/14.To my knowledge everything has been completed but the repair to the oven but that is scheduled to be serviced when the tenant is off from work.We understand that this was an inconvenience and we have credited the tenant's account $150.00. We request that the complaint against SunCoast Property Management be closed. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My objection is to the charges for early move-out, termination of lease and the excessive charges for painting the home. The home was not painted upon my moving in and while I agree that the home will need to be painted due to our changing the colors of the walls, I was not provided with any invoice stating the charges were what was outlined in the letter from the [redacted]. Also the charges for cleaning seem to be excessive, when the lease states the redecorating fee is $250.00. I feel that the [redacted] is trying to recoup losses from repairs that they were forced to make due to there own negligence and I am not satisfied with the charges on the account as of 2/28/18
Regards,
[redacted]
We were first notified of the repair issue on Saturday, August 19th. When a full replacement is recommend, we have to get at least one other opinion, and occasionally a 3rd. On August 21st, the vendors visited the property and we received the quotes on Tuesday, August 22nd and immediately sent to...
the owner for approval and late Tuesday the 22nd we received the approval notified the contractor to schedule the replacement with the tenant today.We request this complaint be closed as we have performed in a timely fashion since we were first notified.
The charges have been reviewed in person with the [redacted]. The charges are in line with the documented move out condition of the home and were weighed against the move in condition of the home. The charges are valid and we are within our rights to deduct from the security deposit and will continue collection efforts. We request that this complaint be closed.
Regarding the final walk, the tenant was aware of our move in procedure prior to signing the lease. She did complete the move in check list and return that to the office as required. The fridge was replaced on 3/30/17 however 3 months later, there was a leak and that has been repaired. The tenants...
statement about the home being poorly painted, she knew the condition of the paint prior to move in. The home was touched up and not repainted. Our documented photo of the toilet before move in shows a clean toilet. The pint on the tub chipping was corrected on 8/1/17 however the tenant wasn't happy with the quality of work that the vendor performed. The carpets were replaced on 2/1/18. We did have to wait for owner approval and funds before we were able to replace the carpets. According to the documented pictures we have on file for the stove, this was noted on the move in inspection form and the stove was replaced. A new exhaust fan was replaced on 8/1/17 but after installation it was discovered that it didn't work. We ordered a new one and it was installed. We do not have any record spiders on the move in check list or in any repair notes. Additionally, this complaint is the first time any issue with spiders has been reported. Please note, that per the lease agreement, pest control is tenant responsibility. The dog marks were noted on the move in check list, however it was also noted that we were not replacing the trim. The most recent work order the tenant put in for, was in fact denied by the owner. However, there has never been a report of mold. Regarding the size of the tub, the tenant knew that upon viewing the property and applying to lease the home. The tenant has given notice to vacate at the end of this month.
A fire did occur on July 13, The fire is currently being investigated by a forensic team to determine the cause/source of the fireWe do not have that final determination as of todayDue to the extensive damage, it is best that the resident transfers into one of our other homesWe have provided her with a list of available homes so that she can choose one that she would be happy inWe have also notified her case worker to inform them about this situationWe advised the case worker that we recommend a new voucher be issued to the resident in order to transfer into a new home that we manageThe case worker approved and agreed to issue the resident a new voucher so that the transfer can take placeHousing will require a new inspection on the new property that the tenant chooses to ensure that the home passes HUD approval qualificationsThe most recent housing inspection that was completed on the home where the fire occurred DID pass inspection July 11th, two days before the fire occurredSuncoast Property Management has done everything we can do to help relocate this residentHer claims that we are dodging her calls are falseWe have have been in communication with the resident on several occasions, however there are times we are unable to reach the resident, but we do leave messagesAs of July 26, 2017, we have not received her voucher so that we can help to relocate herIt is the tenants responsibility to provide Suncoast Property Management with the new voucherThe tenant is still occupying the property in questionWe ask that is complaint against Suncoast Property Management be closed as we have and will continue to do whatever we can to help the residentThank you
The resident came into the office and reviewed her file along with all of the move out pictures with the *** ***The residents only objection at the time of the visit was yard maintenance and carpet cleaningWe agreed to remove the yard maintenance and half of the carpet cleaning. We respectfully request this complaint be closedThank you
Complaint: ***
I am rejecting this response because: The *** *** *** still has not provided itemized invoices denoting the validity of the dollar amount being requested for the work being doneAlso the *** *** *** still has not addressed the dispute of charges regarding the early termination ( due to their negligence), the request for repayment of the concession and other charges regarding the move-outI am still in dispute of the amount being assessed.
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:Written notice that rent would be with held or property would be vacated was sent via certified mail to Suncoast Property Management on 10/31, 11/13, and 12/8. Rent money for December could not be placed into Escrow because Suncoast did not file an eviction notice for the property. Notice that the property would be vacated due to non compliance of maintenance and code inspection violations was sent in Dec 2017 and the property was vacated on December 19,2017. Also please consult the move-in inventory report which outlines the damages to the property prior to moving in. Suncoast received several code violations due to the condition of this property and the violations were not addressed in a timely fashion.
Regards,
[redacted]
A fire did occur on July 13, 2017. The fire is currently being investigated by a forensic team to determine the cause/source of the fire. We do not have that final determination as of today. Due to the extensive damage, it is best that the resident transfers into one of our other homes. We have...
provided her with a list of available homes so that she can choose one that she would be happy in. We have also notified her case worker to inform them about this situation. We advised the case worker that we recommend a new voucher be issued to the resident in order to transfer into a new home that we manage. The case worker approved and agreed to issue the resident a new voucher so that the transfer can take place. Housing will require a new inspection on the new property that the tenant chooses to ensure that the home passes HUD approval qualifications. The most recent housing inspection that was completed on the home where the fire occurred DID pass inspection July 11th, two days before the fire occurred. Suncoast Property Management has done everything we can do to help relocate this resident. Her claims that we are dodging her calls are false. We have have been in communication with the resident on several occasions, however there are times we are unable to reach the resident, but we do leave messages. As of July 26, 2017, we have not received her voucher so that we can help to relocate her. It is the tenants responsibility to provide Suncoast Property Management with the new voucher. The tenant is still occupying the property in question. We ask that is complaint against Suncoast Property Management be closed as we have and will continue to do whatever we can to help the resident. Thank you.
Suncoast received an email dated December 14, 2017 stating you were terminating your lease. That email is not sufficient notice to terminate a lease per the lease contract that you signed prior to move in. After reviewing the condition of the property after vacating, there was a great deal of damage...
that was not present prior to your occupancy. SunCoast will continue to abide by the executed lease contract that you signed. All maintenance has been resolved and was in the process of being resolved when you were still occupying the property. We would like to request this complaint be closed as SunCoast has complied with the terms of the lease.
The tenant put a work order in stating that her outlet wasn't working for her stove, the light wasn't working in a room , the toilet was running constantly, the hot water wasn't very hot and over the weekend her heat went out.On 12/11 I sent out Lin's electric to look at the outlet and the light. -...
They said the outlet was fine but the stove needed to be serviced because the oven wasn't working. I then sent out an appliance company to service the oven and sent one of our maintenance techs to replace the fan.On 12/11 I sent out empire plumbing to fix the toilet and to fix the hot water heater. On 12/11 I sent out [redacted] to repair her heater . The company emailed me stating this was a window unit and they didn't service window units so we ordered a new unit and had on maintenance tech install that on 12/14.To my knowledge everything has been completed but the repair to the oven but that is scheduled to be serviced when the tenant is off from work.We understand that this was an inconvenience and we have credited the tenant's account $150.00. We request that the complaint against SunCoast Property Management be closed. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My objection is to the charges for early move-out, termination of lease and the excessive charges for painting the home. The home was not painted upon my moving in and while I agree that the home will need to be painted due to our changing the colors of the walls, I was not provided with any invoice stating the charges were what was outlined in the letter from the [redacted]. Also the charges for cleaning seem to be excessive, when the lease states the redecorating fee is $250.00. I feel that the [redacted] is trying to recoup losses from repairs that they were forced to make due to there own negligence and I am not satisfied with the charges on the account as of 2/28/18
Regards,
[redacted]
We were first notified of the repair issue on Saturday, August 19th. When a full replacement is recommend, we have to get at least one other opinion, and occasionally a 3rd. On August 21st, the vendors visited the property and we received the quotes on Tuesday, August 22nd and immediately sent to...
the owner for approval and late Tuesday the 22nd we received the approval notified the contractor to schedule the replacement with the tenant today.We request this complaint be closed as we have performed in a timely fashion since we were first notified.
The charges have been reviewed in person with the [redacted]. The charges are in line with the documented move out condition of the home and were weighed against the move in condition of the home. The charges are valid and we are within our rights to deduct from the security deposit and will continue collection efforts. We request that this complaint be closed.
Regarding the final walk, the tenant was aware of our move in procedure prior to signing the lease. She did complete the move in check list and return that to the office as required. The fridge was replaced on 3/30/17 however 3 months later, there was a leak and that has been repaired. The tenants...
statement about the home being poorly painted, she knew the condition of the paint prior to move in. The home was touched up and not repainted. Our documented photo of the toilet before move in shows a clean toilet. The pint on the tub chipping was corrected on 8/1/17 however the tenant wasn't happy with the quality of work that the vendor performed. The carpets were replaced on 2/1/18. We did have to wait for owner approval and funds before we were able to replace the carpets. According to the documented pictures we have on file for the stove, this was noted on the move in inspection form and the stove was replaced. A new exhaust fan was replaced on 8/1/17 but after installation it was discovered that it didn't work. We ordered a new one and it was installed. We do not have any record spiders on the move in check list or in any repair notes. Additionally, this complaint is the first time any issue with spiders has been reported. Please note, that per the lease agreement, pest control is tenant responsibility. The dog marks were noted on the move in check list, however it was also noted that we were not replacing the trim. The most recent work order the tenant put in for, was in fact denied by the owner. However, there has never been a report of mold. Regarding the size of the tub, the tenant knew that upon viewing the property and applying to lease the home. The tenant has given notice to vacate at the end of this month.