Dr. Steve Ratty

Initial Business Response /* (1000, 8, 2015/08/28) */
Mr*** was in our office 01/30/for an eye exam and ordered frame and lensTotal charges for him after insurance were $A payment of $was collected as a deposit02/13/Mr*** was notified his order was ready for pick
upHe was in our office for dispensing of his order 2-days laterAt dispense our technician noticed lens was off and we would have to return order for redoDr*** gave Mr*** an additional discount for the delayMr*** was notified his order was now ready for a pick up on 02/28/Mr*** was mailed monthly statements with remaining balance starting 04/01/On 06/18/we gave him a reminder call making him aware glasses were still hereFinal notice mailed 05/19/2015, requesting payment by 06/XXXXXXX otherwise account would be turned to collectionsOn 05/27/Mr*** called requesting we refund him in fullDr*** authorized refund despite our no refund on prescription order policyRefund check of $was mailed 07/01/Did not refund full $since $of that was for exam copayMr*** was aware of amount coming to himLetter with our refund check was returned to us by Mr*** on 08/07/In Mr***'s letter, he was requesting we adjust refund since he had paid a total of $Payments collected for the account were $for himself, 01/30/a payment of $& $on 02/17/for spouse Norbelina LumadasWe are only refunding portion paid on ***Not refunding portion on Norbelina since she had never requested a refund and has had her glasses with no problem since 02/17/I spoke with Norbelina on 08/07/about her order and she was not aware *** was requesting refund on her order as well and did not express any problems with her orderRefund check of $was once again mailed to Mr*** on 08/07/with note of breakdown of payments taken and also making him aware of what the refund was for