Response:We are sorry that this patient feels as though her concerns regarding her eyes and vision were inadequately met. We work very hard to accurately, quickly and professionally address our patients' needs. Because of the patient's vision issues, we readily gave the patient an additional eye...
exam at no charge and supplied her with a prescription which could be filled at any office. However, it is disappointing when a personality conflict interrupts our services to anyone. We know that at times we fall short of our aim to please everyone. We know that making all of our patients happy is an impossibility even after 40 years in business. Although we have a difference of opinion as to the facts surrounding the occurrence on February 2 in our office, we thank this patient for her past patronage and wish her well.Sent on: 2/13/2017 8:35:33 PMSent by: 173.166.238.106
Response:We are sorry that this patient feels as though her concerns regarding her eyes and vision were inadequately met. We work very hard to accurately, quickly and professionally address our patients' needs. Because of the patient's vision issues, we readily gave the patient an additional eye...
exam at no charge and supplied her with a prescription which could be filled at any office. However, it is disappointing when a personality conflict interrupts our services to anyone. We know that at times we fall short of our aim to please everyone. We know that making all of our patients happy is an impossibility even after 40 years in business. Although we have a difference of opinion as to the facts surrounding the occurrence on February 2 in our office, we thank this patient for her past patronage and wish her well.Sent on: 2/13/2017 8:35:33 PMSent by: 173.166.238.106