Dr. Thomas J. Bitner, DDS

Do not use this company- they lied about how long they would have my washing machine quoting 3-days they had it for weeks, no calls, no communication, I had to call daily to see what was going on - they lied and said waiting on parts when they were short on technicians Had my machine back less than weeks, broke again and now it leaksThey pick it back up say 3-days to get it back- THEY HAVE HAD MY WASHER FOR WEEKS!!! No call, no explanation- call customer service they are rude, gave no info, promised call backs which never happenedNow I am being told at least another week THIS PLACE SUCKS SPREAD THE WORD!

Billing statements were sent for JanuaryFebruary, March, May , June, July September, November of These billing statements were not returned to us We sent statements again in January of The statements from March, April and may of were returned to usThey would have also received the EOB from their insurance stating what they owed from DOS 12-4-Since we did not receive any correspondence from them and the account was months delinquent we did send the account to collectionsI did receive an e-mail from Jamie last week and I did respond to her instructing her that since her account was placed with Tek Collect she would need to contact them with any questionsAs of last week the account has been placed in a dispute status with Tek Collect per Jamie's request Tek Collect has requested information from us which we promptly sent to themIf she has any more questions Tek Collect will need to be contacted Their phone number is ###-###-#### In regards to Jaime's remark about our office doing our due diligence, if she had done her due diligence back in January of she never would have been sent to collections

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have read the statements made by the dental office and I would like to correct and clarify several things. First of all I never received a bill regarding this charge until recently when Dr [redacted] office sent me a packet of information they submitted in response to my complaint to Department of Agriculture Trade and Consumer Protection, dated March 13,2017.  I assumed the disputed charge had to do with a previous billing problem (which I paid  my portion of in May of 2013) regarding charges for a frendoctomy procedure that my daughter had in  Sept 2013, which Dr [redacted]s office did not properly obtain the prior authorization for and was rejected twice by my insurance. That billing problem took several months to resolve and even when this office had my correct address I would get bills sporadically on that matter, not every month.  If Dr [redacted]'s office had communicated with me regarding the nature of the current charges rather than telling me to contact TEK collect I would have known what the bill was for and the correct amounts not including any interest. TEK collect does not have the information as they are waiting verification from DR [redacted]'s office. I have said all along I am willing to pay charges that I legitimately owe and would have paid them if I had notice.  I have never received anything from Tek Collect to read b/c they were sending things to the wrong address which was provided to them by [redacted]'s office.  Additionally, if this office had spoken to me or had read the complaints made to consumer finance they would know we moved in Oct of 2014, so my husband would have changed our address with this office at the last appointment in Dec. 2014. My children were not seen by this dentist after the Dec. 2014 appointment and had they actually sent bills when they allege they did they would have been forwarded within the 6 month period after our move.  Additionally they reported they did not get any returned mail address to me until the year 2016.  The documentation they forwarded to my attention dated March 13, 2017 has copies of returned letters from July and Sept 2015, March and April 2016. If they had sent out bills each and every month as they claim they would have been returned as it does not make sense that some but not all would be returned.Furthermore, DR. [redacted]'s office seems to be under the impression that insurance EOB's relieve them of their billing requirements and affords proper notice, but that is not the case. I have on several occasions received EOB's and bills have not followed b/c insurance has applied adjustments or deductibles have been met.  Furthermore, the financial responsibility form that they have alleged that I signed on 6-16-05 is not possible because my oldest daughter was born in May of 2006, it was not possible that any of my children were seen by this pediatric dentist in 2005 because they were not yet born.  Additionally, after finally receiving a copy of the bill I called Tek Collect  on 3-27-17, to  pay any legitimate charges I owe but they claim the charges aren't in their system to process. Dr [redacted]s office has the ability to resolve this issue but is refusing to do so.  
Jaime [redacted]

Billing statements were sent for January. February, March, May , June, July September, November of 2015.  These billing statements were not returned to us.  We sent statements again in January of 2016. The statements from March, April and may of 2016 were returned to us. They would have...

also received the EOB from their insurance stating what they owed from DOS 12-4-2014. Since we did not receive any correspondence from them and the account was 20 months delinquent we did send the account to collections. I did receive an e-mail from Jamie last week and I did respond to her instructing her that since her account was placed with Tek Collect she would need to contact them with any questions. As of last week the account has been placed in a dispute status with Tek Collect per Jamie's request.  Tek Collect has requested information from us which we promptly sent to them. If she has any more questions Tek Collect will need to be contacted.  Their phone number is ###-###-####.  In regards to Jaime's remark about our office doing our due diligence, if she had done her due diligence back in January of 2015 she never would have been sent to collections.

Mrs. [redacted]’s  timeline is both inaccurate and incorrect.  The date of service for services rendered is December 4, 2014, (not 2013) clearly indicated as such on the EOB from Delta Dental, which she received on December 29, 2014, two weeks later. The EOB CLEARLY indicates what the insurance covered ($227.90) and what the patient payment ($38.10) was.  Mrs. [redacted] was clearly informed of her financial responsibility.  She claims they moved in 2014.  When in 2014?  She received her EOB on 12-29-14.  Did she move on 12-30-14?  She claims her husband gave us current address information at their children’s last visit which was 12-4-2014.  They were supposed to have moved already and were no longer being seen by our office. It is standard practice to bill 30 days after DOS.  That puts the first billing statement at the end of January. As previously stated, bills were sent out for January, February, March, May, June, July, September, and November of 2015.  The bills were sent to the address information that was verified at the December 4, 2014 appointment.  A bill in January from a December appointment is not several months later as Mrs. [redacted] claims it was. Mrs. [redacted] states that EOBs are not bills.  That is correct but they TELL you what your financial responsibility is to the medical facility.  In addition, Mrs. [redacted] signed an agreement with our office to pay HER financial responsibility for any charges not covered by her insurance. Mrs. [redacted] also needs to re-read the statement from Tek Collect.  The charge from our office is NOT for $60.  The charge is for $38.10.  Any additional fees that have been added were added by the collection agency, not our office.  Mrs. [redacted] should go back and re-read her EOB from December of 2014, re-read the statement from Tek Collect and re-read the financial agreement for consent for services which she read and signed and dated on 6-16-05.  A copy of this statement is available upon request.  It is NOT the responsibility of this office to track down patients through internet searches to verify that they have moved so that they can receive statements of their financial responsibility.  In addition, the post office has verified that they are unable to give out names of individuals at addresses, it is a privacy violation. Since her account has been turned over to the collection agency, Tek Collect, our office is no longer in control of her account.  We have no control over her credit report thusly we are unable to remove the collection notice from her credit report.  We have given all pertinent information needed to resolve Mrs. [redacted]’s situation to Tek Collect.  To clear the collection notice from her credit report, Mrs. [redacted] will need to resolve the issue with Tek Collect, our office is unable to assist her in this regards.