Weiss MoversCranwood Parkway Cleveland, Ohio Email: [email protected] November 18, [redacted] & [redacted] [redacted] Hello ***, Thank you for taking the time to speak with me regarding your claimIn discussing with our accountant and thinking about your concerns of prolonging the closure to the issue, I felt that we should settle the entire matter at this timeEnclosed you will find a check for full settlement as agreedI would once again like to thank you for your patience and professionalism in regards to the claimWhat occurred was not typical of the services Weiss provides and we can only hope that you feel that the matter was handled fairlyWeiss does have an obligation to report the finalization of the claim to Revdex.com and [redacted] and would be appreciative if you would do the sameWish you all the best! Halpert President
*** *** *** *** Oct 16 ** *** ***
** *** I wanted to provide a brief update on the status of complaint #*** ***. Based on the initial conversation with the customer during and after the move, Weiss was unaware as to the extent of
damage At the time, both *** *** and I felt that the appliances could simply be repaired with a few replacement parts Therefore, Weiss response and settlement of the initial claim was based solely on my conversation with *** *** during the course of the move, the information provided by the customer on the damage claim form and photos taken of the condition of the appliances at the time of the incident The damage claim form that was submitted listed (2) items that were damaged; range and washer In speaking with the customer later, it was acknowledge that they were also unaware as to the extent of the internal damages until they were settled into their new home and tried to operate the appliances However, rather than contacting Weiss at the time to review and update us with the new information, the customer began to pursue a complaint with the Revdex.com After receiving the complaint from the Revdex.com, I contacted the customer and setup a meeting onsite We met on October 6th to review the claim, inspect the pieces and take pictures As a result of that onsite visit, Weiss became aware of the full extent of the damaged appliances and have taken steps to work with the customer to remedy the matter. I am meeting again with the customer on Monday, October 19th to bring a final resolution to the matter Once that has occurred, I will provide a full response to the Revdex.com. Don’t hesitate to contact me if you have any questions. Wayne L***Weiss Movers & Storage216-*** Phonewww.weissmovers.comServing Northeast Ohio for over YearsRevdex.com A+ Rated, Cleveland Magazine Award WinnerP.U.C.O #249-HGPersonal Care Sets Us Apart
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Weiss
MoversCranwood Parkway Cleveland, Ohio 44128 Email: [email protected] November 18, 2016 *** & *** *** *** ** *** *** *** *** *** Hello ***, Thank you for taking the time to speak with me regarding your claim. In discussing with our accountant and thinking about your concerns of prolonging the closure to the issue, I felt that we should settle the entire matter at this timeEnclosed you will find a check for full settlement as agreed. I would once again like to thank you for your patience and professionalism in regards to the claimWhat occurred was not typical of the services Weiss provides and we can only hope that you feel that the matter was handled fairlyWeiss does have an obligation to report the finalization of the claim to Revdex.com and ***and would be appreciative if you would do the same. Wish you all the best! Halpert President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They have agreed to settle the issue, and I am satisfied. Regards,
*** ***
Today, September 12, 2016, I had a conference call with our insurance adjuster at Westfield Insurance as a review of the missing items It is in the office of the adjuster, Weiss Movers is actively working with the insurance company at this time There is no resolution at this time
*** *** *** *** 4:PM** *** *** The following is an update to my last response: After Weiss concluded its research of the matter and the full extent of the internal daamge, I met with *** * *** *** on October 19th and provided a reimbursement check on the items that were no longer operating The customer seemed pleased with the resolution and the matter was closed Wayne L***Weiss Movers & Storage216-*** Phonewww.weissmovers.comServing Northeast Ohio for over YearsRevdex.com A+ Rated, Cleveland Magazine Award WinnerP.U.C.O #249-HGPersonal Care Sets Us Apart
Weiss MoversCranwood Parkway Cleveland, Ohio Email: [email protected] November 18, [redacted] & [redacted] [redacted] Hello ***, Thank you for taking the time to speak with me regarding your claimIn discussing with our accountant and thinking about your concerns of prolonging the closure to the issue, I felt that we should settle the entire matter at this timeEnclosed you will find a check for full settlement as agreedI would once again like to thank you for your patience and professionalism in regards to the claimWhat occurred was not typical of the services Weiss provides and we can only hope that you feel that the matter was handled fairlyWeiss does have an obligation to report the finalization of the claim to Revdex.com and [redacted] and would be appreciative if you would do the sameWish you all the best! Halpert President
*** *** *** *** Oct 16 ** *** ***
** *** I wanted to provide a brief update on the status of complaint #*** ***. Based on the initial conversation with the customer during and after the move, Weiss was unaware as to the extent of
damage At the time, both *** *** and I felt that the appliances could simply be repaired with a few replacement parts Therefore, Weiss response and settlement of the initial claim was based solely on my conversation with *** *** during the course of the move, the information provided by the customer on the damage claim form and photos taken of the condition of the appliances at the time of the incident The damage claim form that was submitted listed (2) items that were damaged; range and washer In speaking with the customer later, it was acknowledge that they were also unaware as to the extent of the internal damages until they were settled into their new home and tried to operate the appliances However, rather than contacting Weiss at the time to review and update us with the new information, the customer began to pursue a complaint with the Revdex.com After receiving the complaint from the Revdex.com, I contacted the customer and setup a meeting onsite We met on October 6th to review the claim, inspect the pieces and take pictures As a result of that onsite visit, Weiss became aware of the full extent of the damaged appliances and have taken steps to work with the customer to remedy the matter. I am meeting again with the customer on Monday, October 19th to bring a final resolution to the matter Once that has occurred, I will provide a full response to the Revdex.com. Don’t hesitate to contact me if you have any questions. Wayne L***Weiss Movers & Storage216-*** Phonewww.weissmovers.comServing Northeast Ohio for over YearsRevdex.com A+ Rated, Cleveland Magazine Award WinnerP.U.C.O #249-HGPersonal Care Sets Us Apart
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Weiss
MoversCranwood Parkway Cleveland, Ohio 44128 Email: [email protected] November 18, 2016 *** & *** *** *** ** *** *** *** *** *** Hello ***, Thank you for taking the time to speak with me regarding your claim. In discussing with our accountant and thinking about your concerns of prolonging the closure to the issue, I felt that we should settle the entire matter at this timeEnclosed you will find a check for full settlement as agreed. I would once again like to thank you for your patience and professionalism in regards to the claimWhat occurred was not typical of the services Weiss provides and we can only hope that you feel that the matter was handled fairlyWeiss does have an obligation to report the finalization of the claim to Revdex.com and ***and would be appreciative if you would do the same. Wish you all the best! Halpert President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They have agreed to settle the issue, and I am satisfied. Regards,
*** ***
Today, September 12, 2016, I had a conference call with our insurance adjuster at Westfield Insurance as a review of the missing items It is in the office of the adjuster, Weiss Movers is actively working with the insurance company at this time There is no resolution at this time
*** *** *** *** 4:PM** *** *** The following is an update to my last response: After Weiss concluded its research of the matter and the full extent of the internal daamge, I met with *** * *** *** on October 19th and provided a reimbursement check on the items that were no longer operating The customer seemed pleased with the resolution and the matter was closed Wayne L***Weiss Movers & Storage216-*** Phonewww.weissmovers.comServing Northeast Ohio for over YearsRevdex.com A+ Rated, Cleveland Magazine Award WinnerP.U.C.O #249-HGPersonal Care Sets Us Apart