Dr. William Correll

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue has not been resolved at allHow can am item which was to repaired and I payed money to have repaired come back missing piecesNot only are covering for there mistakes the company is going back on there wooed of replacing it all together because it was damage on there endA U.Spostal worker verified the item to be in the perfect condition it went besides having only a paper jam in itThis document was signed and given to scott and no one else for he was the only person I was working the issues with on this claimThen why take my money and not sent it back to me because they did not do the job they promise to doThank youMr***
Regards,
*** ***

Mr. [redacted] contacted us about repairing a folding machine. He was told by Scott to ship it to us and we would take a look at it for him. He shipped this machine to us via UPS. The machine was damaged during shipment and was not packaged appropriately to ship from California to Indiana. Mr. [redacted]...

was instructed to file a freight claim with UPS. We cannot file a freight claim on something that we did not ship, this was his responsibility since he paid to have it shipped to us. In the meantime we removed the jammed paper from the machine and tried it out ourselves. It worked perfectly. We then packaged it back up and shipped it back to Mr. [redacted]. We did not charge him for this repair and we shipped this machine back to him free of charge. No money exchanged hands and there was no mention of offering a new machine when his old one worked just fine.

He shipped this machine to us via UPS. The machine was damaged during shipment and was not packaged appropriately to ship from California to Indiana. Mr. [redacted] was instructed to file a freight claim with UPS. We cannot file a freight claim on something that we did not ship, this was his responsibility since he paid to have it shipped to us. UPS needs to pay for the damaged machine. In the meantime we removed the jammed paper from the machine and tried it out ourselves. It worked perfectly. We then packaged it back up and shipped it back to Mr. [redacted]. We DID NOT charge him for the repair/removal of the paper jam and we shipped this machine back to him FREE OF CHARGE. No money exchanged hands and there was no mention of offering a new machine when his old one worked just fine.