Dr. William Michael Walk

I am updating my desired closure on this case to request a $processing fee reimbursement from Dr* [redacted] sent to my current address at [redacted] The fact Dr [redacted] has been in business since with no complaints is an irrelevant statement I have an exceptional credit rating with no other collection agencies ever being notified of delinquent payment, also irrelevant The simple facts are that Dr***s office mailed a bill to an invalid address For what ever reason, that was not forwarded to my current address My name has been submitted to a debt collection agency for $70, of which a $additional processing fees has been added for the collection agency service Every Doctor I have ever visited has always had a receptionist confirm my insurance, current address and current phone number upon arrival and before being seen by the Doctor Given I hadn't seen Dr [redacted] in several years, I would have assumed they asked these questions on my visit and had the correct mailing address Being they are a small practice, they should have taken the time to research the address by performing a simple internet search for my name and easily found my phone number and current address Instead they did nothing but send bills to an invalid address that was not being returned to them nor being forwarded to me I did not know they had an invalid address and it is the medical professions responsibility to verify that information for every patient for every visit I did not know I owed them money at the end of my visit They stated they would submit for reimbursement to my insurance provider I did not receive payment directly from my insurance as I never filed paper work requesting payment because I never received a bill In summary, Dr [redacted] stands corrected in that the office visit was a $charge and I did make a $payment to [redacted] and received a receipt for such payment At this point he can contact them for payment I am requesting a formal apology for their offices inadequate record keeping and a $reimbursement to cover an additional expense I incurred due to their lack of diligence Regards, [redacted]

I am updating my desired closure on this case to request a $9.00 processing fee reimbursement from Dr. * [redacted] sent to my current address at [redacted]
The fact Dr. [redacted] has been in business since 1988 with no complaints is an irrelevant statement.  I have an exceptional credit rating with no other collection agencies ever being notified of delinquent payment, also irrelevant.  The simple facts are that Dr. [redacted]s office mailed a bill to an invalid address.  For what ever reason, that was not forwarded to my current address.  My name has been submitted to a debt collection agency for $70, of which a $9 additional processing fees has been added for the collection agency service.  Every Doctor I have ever visited has always had a receptionist confirm my insurance, current address and current phone number upon arrival and before being seen by the Doctor.  Given I hadn't seen Dr. [redacted] in several years, I would have assumed they asked these questions on my visit and had the correct mailing address.  Being they are a small practice, they should have taken the time to research the address by performing a simple internet search for my name and easily found my phone number and current address.  Instead they did nothing but send 4 bills to an invalid address that was not being returned to them nor being forwarded to me.
I did not know they had an invalid address and it is the medical professions responsibility to verify that information for every patient for every visit.  I did not know I owed them money at the end of my visit.  They stated they would submit for reimbursement to my insurance provider.  I did not receive payment directly from my insurance as I never filed paper work requesting payment because I never received a bill.
In summary, Dr. [redacted] stands corrected in that the office visit was a $70 charge and I did make a $79 payment to [redacted] and received a receipt for such payment.  At this point he can contact them for payment.  I am requesting a formal apology for their offices inadequate record keeping and a $9.00 reimbursement to cover an additional expense I incurred due to their lack of diligence. 
Regards,
[redacted]

I have been in private practice since 1988 and have never had a complaint sent to the
Revdex.com.
Mr. [redacted] came to me for an eye examination almost one year ago on August 9,
2013. The charge was $79.00. He had [redacted] Vision insurance. We do not participate...

in
[redacted] so we sent his completed direct reimbursement insurance form to [redacted] and they
pay him directly. He was made aware of this. Mr. [redacted] did not pay for the
examination at the time of his visit. We sent him a statement each month for four
months. The fourth month we said we would send to collections if not paid
We did not get any of our statements back so we assumed he received them. The post
office would either return them to us or forward them to him at his new address. It was
Mr. [redacted]’s responsibility to inform us if he had a new address. Even without a
statement he knew he owed us payment.
In summary, Mr [redacted] still has not paid his bill and has received payment from
[redacted] Vision insurance.

Review: Dr. [redacted]s office practices are insufficient. I had an appointment with this office in August 2013 and had a charge submitted to credit collection agency. Their office did not have proper record keeping and was sending payment requests to an invalid mailing address. No attempt was made to contact me directly. My information is easily searchable via the internet and my current address and phone number can both be found in less than 10 seconds. I am concerned that their insufficient office management may have compromised by exceptional credit rating.Desired Settlement: The office to take responsibility for their mistake and change their data management practices. Formal apology letter with addmission of their mistake taking responsibility for delayed payment.

Business

Response:

I have been in private practice since 1988 and have never had a complaint sent to the