Initial Business Response /* (1000, 7, 2015/06/19) */
Contact Name and Title: *** (receptionist)
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
This letter is in response to your inquiry dated June 2, Case # XXXXXXXX: *** **
Ms*** ** brought her son
Zhenyi to our office for consultation on 3/23/A detailed treatment plan and fee estimation was given to Ms** because they do not have dental insuranceWe offered her a 25% cash discount under the condition that the full fees be paid on the treatment date
On 4/15/we completed the dental treatmentAfter the treatment was done, Ms*** told us that she did not have enough fundsShe said that she will have the funds no later than 4/29/and she still wanted her 25% discount
Our office policy indicates that 30% of the treatment fee must be collected and the remaining portion can be paid by installments without any discountWe told Ms** that she could still have her discount if the remaining balance was paid on or before 4/29/We charged Ms**'s credit card $on 4/17/15, which is about 30% of the total treatment fee
Ms** disputed the charges with her bank and claimed that these charges were fraudulentWe emailed Ms** to explain our office policy to her again and she said that she was going to the police if we charged her credit card again
On 4/29/I charged her credit card for the remaining balance due and it was declinedShe stated that she needed to contact her bank in China to process the chargeShe responded to us after business hours on 4/29/that we can charge the cardThis transaction was not completed until 4/30/15, so no discount was givenMs** disputed this transaction with her credit card company again and we had to provide all supporting documents showing that the services were already provided and these charges were authentic
All the above statements are factualSupporting documents such as email correspondences are available upon requestHowever, our office is willing to refund Ms** 25% of the treatment fee back to her credit card, if Ms** can guarantee that she would cease all her dispute
Initial Consumer Rebuttal /* (2000, 9, 2015/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are not informed about the so called 30% treatment fee before merchant charged my credit card, and it was not in the contract or the invoiceWe don't work for the merchant, so the office rules do not aplly to usThe merchant should inform in advance or put the rules in the contract
The merchant should only charge me $on April (I have the terms on the invoice.)But the $on April plus $on April exceeds my credit card limit, thus make the $charge on April failedThis should be on the merchant
We contacted our bank to resolved the charge failure whiche was caused by the merchant's fault and emailed the merchant the bank can only resolved it in the morning of China time which is the afternoon US time
Merchant should apologize for all the troubles to us
Initial Business Response /* (1000, 7, 2015/06/19) */
Contact Name and Title: *** (receptionist)
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
This letter is in response to your inquiry dated June 2, Case # XXXXXXXX: *** **
Ms*** ** brought her son
Zhenyi to our office for consultation on 3/23/A detailed treatment plan and fee estimation was given to Ms** because they do not have dental insuranceWe offered her a 25% cash discount under the condition that the full fees be paid on the treatment date
On 4/15/we completed the dental treatmentAfter the treatment was done, Ms*** told us that she did not have enough fundsShe said that she will have the funds no later than 4/29/and she still wanted her 25% discount
Our office policy indicates that 30% of the treatment fee must be collected and the remaining portion can be paid by installments without any discountWe told Ms** that she could still have her discount if the remaining balance was paid on or before 4/29/We charged Ms**'s credit card $on 4/17/15, which is about 30% of the total treatment fee
Ms** disputed the charges with her bank and claimed that these charges were fraudulentWe emailed Ms** to explain our office policy to her again and she said that she was going to the police if we charged her credit card again
On 4/29/I charged her credit card for the remaining balance due and it was declinedShe stated that she needed to contact her bank in China to process the chargeShe responded to us after business hours on 4/29/that we can charge the cardThis transaction was not completed until 4/30/15, so no discount was givenMs** disputed this transaction with her credit card company again and we had to provide all supporting documents showing that the services were already provided and these charges were authentic
All the above statements are factualSupporting documents such as email correspondences are available upon requestHowever, our office is willing to refund Ms** 25% of the treatment fee back to her credit card, if Ms** can guarantee that she would cease all her dispute
Initial Consumer Rebuttal /* (2000, 9, 2015/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are not informed about the so called 30% treatment fee before merchant charged my credit card, and it was not in the contract or the invoiceWe don't work for the merchant, so the office rules do not aplly to usThe merchant should inform in advance or put the rules in the contract
The merchant should only charge me $on April (I have the terms on the invoice.)But the $on April plus $on April exceeds my credit card limit, thus make the $charge on April failedThis should be on the merchant
We contacted our bank to resolved the charge failure whiche was caused by the merchant's fault and emailed the merchant the bank can only resolved it in the morning of China time which is the afternoon US time
Merchant should apologize for all the troubles to us