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Dr. Yvonne Wong's Dental Office

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Dr. Yvonne Wong's Dental Office Reviews (1)

Initial Business Response /* (1000, 7, 2015/06/19) */
Contact Name and Title: [redacted] (receptionist)
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
This letter is in response to your inquiry dated June 2, 2015. Case # XXXXXXXX: [redacted]
Ms. [redacted] brought her son...

Zhenyi to our office for consultation on 3/23/15. A detailed treatment plan and fee estimation was given to Ms. ** because they do not have dental insurance. We offered her a 25% cash discount under the condition that the full fees be paid on the treatment date.
On 4/15/15 we completed the dental treatment. After the treatment was done, Ms. [redacted] told us that she did not have enough funds. She said that she will have the funds no later than 4/29/15 and she still wanted her 25% discount.
Our office policy indicates that 30% of the treatment fee must be collected and the remaining portion can be paid by installments without any discount. We told Ms. ** that she could still have her discount if the remaining balance was paid on or before 4/29/15. We charged Ms. **'s credit card $1000 on 4/17/15, which is about 30% of the total treatment fee.
Ms. ** disputed the charges with her bank and claimed that these charges were fraudulent. We emailed Ms. ** to explain our office policy to her again and she said that she was going to the police if we charged her credit card again.
On 4/29/15. I charged her credit card for the remaining balance due and it was declined. She stated that she needed to contact her bank in China to process the charge. She responded to us after business hours on 4/29/15 that we can charge the card. This transaction was not completed until 4/30/15, so no discount was given. Ms. ** disputed this transaction with her credit card company again and we had to provide all supporting documents showing that the services were already provided and these charges were authentic.
All the above statements are factual. Supporting documents such as email correspondences are available upon request. However, our office is willing to refund Ms. ** 25% of the treatment fee back to her credit card, if Ms. ** can guarantee that she would cease all her dispute.
Initial Consumer Rebuttal /* (2000, 9, 2015/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
1. We are not informed about the so called 30% treatment fee before merchant charged my credit card, and it was not in the contract or the invoice. We don't work for the merchant, so the office rules do not aplly to us. The merchant should inform in advance or put the rules in the contract.
2. The merchant should only charge me $2952 on April 29 (I have the terms on the invoice.). But the $1000 on April 17 plus $2952 on April 29 exceeds my credit card limit, thus make the $2952 charge on April 29 failed. This should be on the merchant.
3. We contacted our bank to resolved the charge failure whiche was caused by the merchant's fault and emailed the merchant the bank can only resolved it in the morning of China time which is the afternoon US time.
4. Merchant should apologize for all the troubles to us.

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