Dr. Zeke's Auto Sales, LLC

Complaint ID This is a response by DrZeke's Auto Sales in response to this Customer’s complaintThis customer purchased this vehicle on February 23, The Customer bought the vehicle after she test drove it and she liked it The Customer was given ample opportunity to check the vehicle out by herself, with her mechanic, or anyone one else she deemed appropriate to check it out for her When she bought the vehicle the vehicle was running great and she bought it after test driving it and checking it out thoroughly We allow all of our Customers to take the vehicles on their own and have them checked out as they wish However, our vehicles are sold AS-IS Most used vehicles in this industry are sold unless the Customer purchases an extended warranty to protect their investment The Customer’s only request at the time she purchased the vehicle was that the radio be fixed to her specifications We fixed the radio as the customer specified in the most timely and efficient manner possible This Customer did not have the best of credit and we had to seek a lender that was willing to finance her based on her poor financial background and poor credit score But we decided to give this customer a chance, because we try to give all customers with poor credit history an opportunity, if we can We only found one lender who was willing to finance this customer and she also was required to have a co-buyer for the lender to finance her at the stated agreed terms When we finance through other finance companies we have to follow their rules and specifications, and that is what we did The Customer was financed by the only company we could find to finance her in the most efficient manner possible in accordance to following the finance company’s specifications etc Again, if the finance lender tells us there is a problem with the contract and gives us a deadline to fix it, we must comply if we wish the finance company to continue the financing There was no alternate financing for this particular Customer due to her poor credit historyIt is true that once a Customer signs a contract that there are no refunds because we have invested our time and money to get a customer financed and into a vehicle etc No refund is clearly stated in the office where we have our customer’s sign all contract documents And again, all customers are given ample time to research the vehicle; and research the contract terms in any manner they wish before they signThere was no alternate financing for this particular customer because she could not afford the $2,down-payment and the $per month that the alternate financing required as specified on the website ad if our dealership were to carry the note The Customer told us several times that she had no more money to put down That is why there was no alternate financing for this Customer because in her own words she could not afford itAgain, this customer requested a radio repair We did the radio repair correctly and in a manner which was as quick and as efficient as possible While we were fixing the radio and getting this customers contract and paperwork prepared in accordance with the Lender; we tried to appease her by keeping her in a vehicle so she would have transportation during that period The loaner vehicles were not perfect, but they were adequate for transportation until we had her radio situation fixed and her contract and paperwork ready The Customer never called and said she was stranded without us responding and keeping her in reliable transportationThe Customer was not ignored, and the loan vehicle provided her transportation until her purchased vehicle was readyThe Customer texted me once when she had possession of the vehicle she purchased and told me that the vehicle was not turning on We did not respond to the Customer as though this was not our problem as the Customer is claiming I advised her to check her battery cables because that is what it sounded like and it was a simple fix I told her to check her battery cables and terminals to make sure that they were tight, OR for her to bring it to us and we would take care of it for her if she wanted us to We assume she corrected the problem because we never heard back from her on this issue again This was a minor issue Any car can have an issue About the power steering pump, I do not recall her requesting any assistance with the power steering pump Now she says the transmission went out and the head gasket is blown This is hard for me to believe because we put another transmission in this vehicle and another motor and everything was fine at the time of purchase Also, the vehicle was sold and when she received the vehicle it was operating great We do not know who has been driving the vehicle or who has been tampering with the vehicle and therefore cannot take responsibility for alleged problems that we did not create The problem could very well have arisen from something the Customer or other drivers of the vehicle are doing are OR not doing to the vehicle Further, and most importantly, we do not intentionally sale any cars that are faulty or that are not operating properly at the time of sale Again, when she purchased it, it was doing great And the Customer at her own free will signed all paperwork and contracts We sale quality vehicles that are operating properly at the time they are purchased Of course used cars may have issues and a customer buying a used car should expect some problems We regret that this Customers is having problems, however she never contacted us directly to get any advice or feedback on the situations that she claims she is having now Anyway, if this vehicle is having issues now, we feel it is the customers fault or issue, not ours Also, this Customer seemed to never be satisfied with nothing we did and seemed to complain about everything even though we tried to be professional and appease her in every way possible This Customer Purchased the vehicle February 23, 2016, however her complaint is dated May 9, I empathize with this Customer and wish her well with her vehicle It is unfortunate if this vehicle has in-fact broke down However, any used vehicle has the potential to do so, and at this point it is truly not our contractual responsibility And again, we do not know if the customer herself allowed or caused the damagesThe Customer did not contact us directly about the Transmission and blown-head-gasket complaint until May 19, As far as a refund of the Customers down payment; as stated above, we do not do refunds and the customer has had the vehicle for a substantial amount of time And as far as a replacement vehicle, we cannot do that because the vehicle was sold and we did not create the damages We did not create the damages and do not know how the damages to her vehicle occurred We have not been driving the vehicle, the Customer hasAs far as the repairs, we sold the vehicle and it is not our responsibility any longer and we do not know how the vehicle got damaged, if it is in-fact damagedHowever, we will gladly give this customer the information to our mechanic where the vehicle was repaired and she can see if they will give her any assistance, discounts, or any advice etc We will also talk to our mechanic to see what his advice is; to see if they can give any discounts; or to see if they can provide any assistance; if she requests us to Again, we wish all of our customer’s satisfaction with our vehicles And we wish this Customer satisfaction as well, but a contract is a contractWe have many satisfied customers Anyway, this is our sincere response to this complaintThis complaint is in no way reflective of the type of business we run at DrZeke’s Auto SalesAgain, we have many satisfied and loyal long-time grateful customersThanks DrZeke DrZeke’s Auto Sales

The reason for decline is as follows:The dealer (DrZeke's) never allowed me to take the car to a mechanicIn fact, the car was never in the possession of the dealer long enough for me to take it to a dealer if I wanted toWhen I did the initial test drive it was right before they closed and I discovered the radio not working while drivingI put down a deposit to hold the carThe car then was indisposed of for 3-days while the radio was being fixedNever once did the dealer tell me that I could take the car to a mechanicThe dealer mentioned alternate financing through them directly for $down and $month in his response...I was the one that mentioned it to the dealer when he was having problems with the finance company and he looked at me and asked how did I know about thatI informed him it was on the website under the details for the carHe stated that his secretary made a mistake and that should not have been on there and had that removed from the websiteHe told me that was not an optionSince he told me it was not an option and the only way was to be financed through the finance company, it was not discussedFor him to say that I did not have any more money was a lieHe basically bullied me into purchasing the car because he kept saying that there were no refunds, even though there were obvious flaws with the deals he was attempting to doI signed a contract and days later (when it is time for my first payment), he tells me that the deal hasn't closed because he didn't put something in the right spotHow professional is that? I've only had one other incident where a dealer had an issue a month after I signed paperwork and they gave me the option to either return the car or get a refund (which I opted for the latter due to it's hard to trust something when I get told of issues a month later)In addition, he told the finance company that I gave him $when in actuality he received a total of $from me (which is not that much shy of $2000)If he put another transmission in the car, when did this happen, where's the receipt and is there a warranty? This is the first I've heard about thisAlso, I know there's a different engine because the car is a and the engine is labelled as a He did offer for me to bring the car to him when it stopped working the first time and I responded, how was I to bring him the car if it didn't turn onThat was truly not an appropriate response to my situation at the timeAnd he said he could take care of it, FOR A FEE, depending on what the issue wasI am the only person who has driven the car and I am insulted that he is accusing me of tampering with the carI have nothing to gain from doing thatIn fact, I was put in danger when the car stopped in the middle of traffic on the way home from the storeI am 1/months pregnant and had to wait in the middle of the street in the heat until someone could get to meI have made my car note payments timely and in full so why would I (or would I have someone) tamper with the car so that I have no dependable transportation? That's absurbSince he is doubting the car being damaged, he is more than welcome to come see the vehicle and watch mud come out the carI am willing to meet in the middle and get half of my down payment back ($that he didn't report to the finance company) and he can have the car backOtherwise, if he legitimately did have the transmission replaced, there should be a warranty and receipt so that I can have it checked by whomever repaired it because obviously something was not repaired correctly

Complaint ID 11436643. This is a response by DrZeke's Auto Sales in response to this Customer’s complaintThis customer purchased this vehicle on February 23, The Customer bought the vehicle after she test drove it and she liked it. The Customer was given ample opportunity to check the vehicle out by herself, with her mechanic, or anyone one else she deemed appropriate to check it out for her. When she bought the vehicle the vehicle was running great and she bought it after test driving it and checking it out thoroughly. We allow all of our Customers to take the vehicles on their own and have them checked out as they wish. However, our vehicles are sold AS-IS. Most used vehicles in this industry are sold unless the Customer purchases an extended warranty to protect their investment. The Customer’s only request at the time she purchased the vehicle was that the radio be fixed to her specifications. We fixed the radio as the customer specified in the most timely and efficient manner possible. This Customer did not have the best of credit and we had to seek a lender that was willing to finance her based on her poor financial background and poor credit score. But we decided to give this customer a chance, because we try to give all customers with poor credit history an opportunity, if we can. We only found one lender who was willing to finance this customer and she also was required to have a co-buyer for the lender to finance her at the stated agreed terms. When we finance through other finance companies we have to follow their rules and specifications, and that is what we did. The Customer was financed by the only company we could find to finance her in the most efficient manner possible in accordance to following the finance company’s specifications etc. Again, if the finance lender tells us there is a problem with the contract and gives us a deadline to fix it, we must comply if we wish the finance company to continue the financing. There was no alternate financing for this particular Customer due to her poor credit historyIt is true that once a Customer signs a contract that there are no refunds because we have invested our time and money to get a customer financed and into a vehicle etc. No refund is clearly stated in the office where we have our customer’s sign all contract documents. And again, all customers are given ample time to research the vehicle; and research the contract terms in any manner they wish before they signThere was no alternate financing for this particular customer because she could not afford the $2,down-payment and the $per month that the alternate financing required as specified on the website ad if our dealership were to carry the note. The Customer told us several times that she had no more money to put down. That is why there was no alternate financing for this Customer because in her own words she could not afford itAgain, this customer requested a radio repair. We did the radio repair correctly and in a manner which was as quick and as efficient as possible. While we were fixing the radio and getting this customers contract and paperwork prepared in accordance with the Lender; we tried to appease her by keeping her in a vehicle so she would have transportation during that period. The loaner vehicles were not perfect, but they were adequate for transportation until we had her radio situation fixed and her contract and paperwork ready. The Customer never called and said she was stranded without us responding and keeping her in reliable transportationThe Customer was not ignored, and the loan vehicle provided her transportation until her purchased vehicle was readyThe Customer texted me once when she had possession of the vehicle she purchased and told me that the vehicle was not turning on. We did not respond to the Customer as though this was not our problem as the Customer is claiming. I advised her to check her battery cables because that is what it sounded like and it was a simple fix. I told her to check her battery cables and terminals to make sure that they were tight, OR for her to bring it to us and we would take care of it for her if she wanted us to. We assume she corrected the problem because we never heard back from her on this issue again. This was a minor issue. Any car can have an issue. About the power steering pump, I do not recall her requesting any assistance with the power steering pump. Now she says the transmission went out and the head gasket is blown. This is hard for me to believe because we put another transmission in this vehicle and another motor and everything was fine at the time of purchase. Also, the vehicle was sold and when she received the vehicle it was operating great. We do not know who has been driving the vehicle or who has been tampering with the vehicle and therefore cannot take responsibility for alleged problems that we did not create. The problem could very well have arisen from something the Customer or other drivers of the vehicle are doing are OR not doing to the vehicle. Further, and most importantly, we do not intentionally sale any cars that are faulty or that are not operating properly at the time of sale. Again, when she purchased it, it was doing great. And the Customer at her own free will signed all paperwork and contracts. We sale quality vehicles that are operating properly at the time they are purchased. Of course used cars may have issues and a customer buying a used car should expect some problems. We regret that this Customers is having problems, however she never contacted us directly to get any advice or feedback on the situations that she claims she is having now. Anyway, if this vehicle is having issues now, we feel it is the customers fault or issue, not ours. Also, this Customer seemed to never be satisfied with nothing we did and seemed to complain about everything even though we tried to be professional and appease her in every way possible. This Customer Purchased the vehicle February 23, 2016, however her complaint is dated May 9, 2016. I empathize with this Customer and wish her well with her vehicle. It is unfortunate if this vehicle has in-fact broke down. However, any used vehicle has the potential to do so, and at this point it is truly not our contractual responsibility. And again, we do not know if the customer herself allowed or caused the damagesThe Customer did not contact us directly about the Transmission and blown-head-gasket complaint until May 19, As far as a refund of the Customers down payment; as stated above, we do not do refunds and the customer has had the vehicle for a substantial amount of time. And as far as a replacement vehicle, we cannot do that because the vehicle was sold and we did not create the damages. We did not create the damages and do not know how the damages to her vehicle occurred. We have not been driving the vehicle, the Customer hasAs far as the repairs, we sold the vehicle and it is not our responsibility any longer and we do not know how the vehicle got damaged, if it is in-fact damagedHowever, we will gladly give this customer the information to our mechanic where the vehicle was repaired and she can see if they will give her any assistance, discounts, or any advice etc. We will also talk to our mechanic to see what his advice is; to see if they can give any discounts; or to see if they can provide any assistance; if she requests us to. Again, we wish all of our customer’s satisfaction with our vehicles. And we wish this Customer satisfaction as well, but a contract is a contractWe have many satisfied customers. Anyway, this is our sincere response to this complaintThis complaint is in no way reflective of the type of business we run at DrZeke’s Auto SalesAgain, we have many satisfied and loyal long-time grateful customersThanks. DrZeke DrZeke’s Auto Sales

The reason for decline is as follows:The dealer (DrZeke's) never allowed me to take the car to a mechanicIn fact, the car was never in the possession of the dealer long enough for me to take it to a dealer if I wanted toWhen I did the initial test drive it was right before they closed and I discovered the radio not working while drivingI put down a deposit to hold the carThe car then was indisposed of for 3-days while the radio was being fixedNever once did the dealer tell me that I could take the car to a mechanic. The dealer mentioned alternate financing through them directly for $down and $month in his response...I was the one that mentioned it to the dealer when he was having problems with the finance company and he looked at me and asked how did I know about thatI informed him it was on the website under the details for the carHe stated that his secretary made a mistake and that should not have been on there and had that removed from the websiteHe told me that was not an optionSince he told me it was not an option and the only way was to be financed through the finance company, it was not discussedFor him to say that I did not have any more money was a lieHe basically bullied me into purchasing the car because he kept saying that there were no refunds, even though there were obvious flaws with the deals he was attempting to do. I signed a contract and days later (when it is time for my first payment), he tells me that the deal hasn't closed because he didn't put something in the right spotHow professional is that? I've only had one other incident where a dealer had an issue a month after I signed paperwork and they gave me the option to either return the car or get a refund (which I opted for the latter due to it's hard to trust something when I get told of issues a month later). In addition, he told the finance company that I gave him $when in actuality he received a total of $from me (which is not that much shy of $2000). If he put another transmission in the car, when did this happen, where's the receipt and is there a warranty? This is the first I've heard about thisAlso, I know there's a different engine because the car is a and the engine is labelled as a He did offer for me to bring the car to him when it stopped working the first time and I responded, how was I to bring him the car if it didn't turn onThat was truly not an appropriate response to my situation at the timeAnd he said he could take care of it, FOR A FEE, depending on what the issue was. I am the only person who has driven the car and I am insulted that he is accusing me of tampering with the carI have nothing to gain from doing thatIn fact, I was put in danger when the car stopped in the middle of traffic on the way home from the storeI am 1/months pregnant and had to wait in the middle of the street in the heat until someone could get to meI have made my car note payments timely and in full so why would I (or would I have someone) tamper with the car so that I have no dependable transportation? That's absurb. Since he is doubting the car being damaged, he is more than welcome to come see the vehicle and watch mud come out the carI am willing to meet in the middle and get half of my down payment back ($that he didn't report to the finance company) and he can have the car backOtherwise, if he legitimately did have the transmission replaced, there should be a warranty and receipt so that I can have it checked by whomever repaired it because obviously something was not repaired correctly

This is a response by DrZeke's Auto Sales in response to this Customer’s complaintThis customer purchased this vehicle on February 23, The Customer bought the vehicle after she test drove it and she liked it. The Customer was given ample opportunity to check the vehicle out by
herself, with her mechanic, or anyone one else she deemed appropriate to check it out for her. When she bought the vehicle the vehicle was running great and she bought it after test driving it and checking it out thoroughly. We allow all of our Customers to take the vehicles on their own and have them checked out as they wish. However, our vehicles are sold AS-IS. Most used vehicles in this industry are sold unless the Customer purchases an extended warranty to protect their investment. The Customer’s only request at the time she purchased the vehicle was that the radio be fixed to her specifications. We fixed the radio as the customer specified in the most timely and efficient manner possible. This Customer did not have the best of credit and we had to seek a lender that was willing to finance her based on her poor financial background and poor credit score. But we decided to give this customer a chance, because we try to give all customers with poor credit history an opportunity, if we can. We only found one lender who was willing to finance this customer and she also was required to have a co-buyer for the lender to finance her at the stated agreed terms. When we finance through other finance companies we have to follow their rules and specifications, and that is what we did. The Customer was financed by the only company we could find to finance her in the most efficient manner possible in accordance to following the finance company’s specifications etc. Again, if the finance lender tells us there is a problem with the contract and gives us a deadline to fix it, we must comply if we wish the finance company to continue the financing. There was no alternate financing for this particular Customer due to her poor credit historyIt is true that once a Customer signs a contract that there are no refunds because we have invested our time and money to get a customer financed and into a vehicle etc. No refund is clearly stated in the office where we have our customer’s sign all contract documents. And again, all customers are given ample time to research the vehicle; and research the contract terms in any manner they wish before they signThere was no alternate financing for this particular customer because she could not afford the $2,down-payment and the $per month that the alternate financing required as specified on the website ad if our dealership were to carry the note. The Customer told us several times that she had no more money to put down. That is why there was no alternate financing for this Customer because in her own words she could not afford itAgain, this customer requested a radio repair. We did the radio repair correctly and in a manner which was as quick and as efficient as possible. While we were fixing the radio and getting this customers contract and paperwork prepared in accordance with the Lender; we tried to appease her by keeping her in a vehicle so she would have transportation during that period. The loaner vehicles were not perfect, but they were adequate for transportation until we had her radio situation fixed and her contract and paperwork ready. The Customer never called and said she was stranded without us responding and keeping her in reliable transportationThe Customer was not ignored, and the loan vehicle provided her transportation until her purchased vehicle was readyThe Customer texted me once when she had possession of the vehicle she purchased and told me that the vehicle was not turning on. We did not respond to the Customer as though this was not our problem as the Customer is claiming. I advised her to check her battery cables because that is what it sounded like and it was a simple fix. I told her to check her battery cables and terminals to make sure that they were tight, OR for her to bring it to us and we would take care of it for her if she wanted us to. We assume she corrected the problem because we never heard back from her on this issue again. This was a minor issue. Any car can have an issue. About the power steering pump, I do not recall her requesting any assistance with the power steering pump. Now she says the transmission went out and the head gasket is blown. This is hard for me to believe because we put another transmission in this vehicle and another motor and everything was fine at the time of purchase. Also, the vehicle was sold and when she received the vehicle it was operating great. We do not know who has been driving the vehicle or who has been tampering with the vehicle and therefore cannot take responsibility for alleged problems that we did not create. The problem could very well have arisen from something the Customer or other drivers of the vehicle are doing are OR not doing to the vehicle. Further, and most importantly, we do not intentionally sale any cars that are faulty or that are not operating properly at the time of sale. Again, when she purchased it, it was doing great. And the Customer at her own free will signed all paperwork and contracts We sale quality vehicles that are operating properly at the time they are purchased. Of course used cars may have issues and a customer buying a used car should expect some problems. We regret that this Customers is having problems, however she never contacted us directly to get any advice or feedback on the situations that she claims she is having now. Anyway, if this vehicle is having issues now, we feel it is the customers fault or issue, not ours Also, this Customer seemed to never be satisfied with nothing we did and seemed to complain about everything even though we tried to be professional and appease her in every way possible. This Customer Purchased the vehicle February 23, 2016, however her complaint is dated May 9, 2016. I empathize with this Customer and wish her well with her vehicle. It is unfortunate if this vehicle has in-fact broke down. However, any used vehicle has the potential to do so, and at this point it is truly not our contractual responsibility. And again, we do not know if the customer herself allowed or caused the damagesThe Customer did not contact us directly about the Transmission and blown-head-gasket complaint until May 19, As far as a refund of the Customers down payment; as stated above, we do not do refunds and the customer has had the vehicle for a substantial amount of time. And as far as a replacement vehicle, we cannot do that because the vehicle was sold and we did not create the damages. We did not create the damages and do not know how the damages to her vehicle occurred. We have not been driving the vehicle, the Customer hasAs far as the repairs, we sold the vehicle and it is not our responsibility any longer and we do not know how the vehicle got damaged, if it is in-fact damagedHowever, we will gladly give this customer the information to our mechanic where the vehicle was repaired and she can see if they will give her any assistance, discounts, or any advice etc. We will also talk to our mechanic to see what his advice is; to see if they can give any discounts; or to see if they can provide any assistance; if she requests us to. Again, we wish all of our customer’s satisfaction with our vehicles. And we wish this Customer satisfaction as well, but a contract is a contractWe have many satisfied customers. Anyway, this is our sincere response to this complaintThis complaint is in no way reflective of the type of business we run at DrZeke’s Auto SalesAgain, we have many satisfied and loyal long-time grateful customersThanks. DrZeke DrZeke’s Auto Sales