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Dr. Zeke's Auto Sales, LLC

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Reviews Dr. Zeke's Auto Sales, LLC

Dr. Zeke's Auto Sales, LLC Reviews (3)

This is a response by Dr. Zeke's Auto Sales in response to this Customer’s complaint. This customer purchased this vehicle on February 23, 2016. The Customer bought the vehicle after she test drove it and she liked it.  The Customer was given ample opportunity to check the vehicle out by...

herself, with her mechanic, or anyone one else she deemed appropriate to check it out for her.   When she bought the vehicle the vehicle was running great and she bought it after test driving it and checking it out thoroughly.  We allow all of our Customers to take the vehicles on their own and have them checked out as they wish.  However, our vehicles are sold AS-IS.  Most used vehicles in this industry are sold AS-IS unless the Customer purchases an extended warranty to protect their investment.  The Customer’s only request at the time she purchased the vehicle was that the radio be fixed to her specifications.  We fixed the radio as the customer specified in the most timely and efficient manner possible.  This Customer did not have the best of credit and we had to seek a lender that was willing to finance her based on her poor financial background and poor credit score.  But we decided to give this customer a chance, because we try to give all customers with poor credit history an opportunity, if we can.  We only found one lender who was willing to finance this customer and she also was required to have a co-buyer for the lender to finance her at the stated agreed terms.  When we finance through other finance companies we have to follow their rules and specifications, and that is what we did.  The Customer was financed by the only company we could find to finance her in the most efficient manner possible in accordance to following the finance company’s specifications etc.  Again, if the finance lender tells us there is a problem with the contract and gives us a deadline to fix it, we must comply if we wish the finance company to continue the financing.  There was no alternate financing for this particular Customer due to her poor credit history. It is true that once a Customer signs a contract that there are no refunds because we have invested our time and money to get a customer financed and into a vehicle etc.  No refund is clearly stated in the office where we have our customer’s sign all contract documents.  And again, all customers are given ample time to research the vehicle; and research the contract terms in any manner they wish before they sign. There was no alternate financing for this particular customer because she could not afford the $2,000 down-payment and the $500 per month that the alternate financing required as specified on the website ad if our dealership were to carry the note.  The Customer told us several times that she had no more money to put down.  That is why there was no alternate financing for this Customer because in her own words she could not afford it. Again, this customer requested a radio repair.  We did the radio repair correctly and in a manner which was as quick and as efficient as possible.  While we were fixing the radio and getting this customers contract and paperwork prepared in accordance with the Lender; we tried to appease her by keeping her in a vehicle so she would have transportation during that period.  The loaner vehicles were not perfect, but they were adequate for transportation until we had her radio situation fixed and her contract and paperwork ready.  The Customer never called and said she was stranded without us responding and keeping her in reliable transportation. The Customer was not ignored, and the loan vehicle provided her transportation until her purchased vehicle was ready. The Customer texted me once when she had possession of the vehicle she purchased and told me that the vehicle was not turning on.  We did not respond to the Customer as though this was not our problem as the Customer is claiming.  I advised her to check her battery cables because that is what it sounded like and it was a simple fix.  I told her to check her battery cables and terminals to make sure that they were tight, OR for her to bring it to us and we would take care of it for her if she wanted us to.  We assume she corrected the problem because we never heard back from her on this issue again.  This was a minor issue.  Any car can have an issue.  About the power steering pump, I do not recall her requesting any assistance with the power steering pump.  Now she says the transmission went out and the head gasket is blown.  This is hard for me to believe because we put another transmission in this vehicle and another motor and everything was fine at the time of purchase.  Also, the vehicle was sold AS-IS and when she received the vehicle it was operating great.  We do not know who has been driving the vehicle or who has been tampering with the vehicle and therefore cannot take responsibility for alleged problems that we did not create.  The problem could very well have arisen from something the Customer or other drivers of the vehicle are doing are OR not doing to the vehicle.  Further, and most importantly, we do not intentionally sale any cars that are faulty or that are not operating properly at the time of sale.  Again, when she purchased it, it was doing great.  And the Customer at her own free will signed all paperwork and contracts.  We sale quality vehicles that are operating properly at the time they are purchased.  Of course used cars may have issues and a customer buying a used car should expect some problems.  We regret that this Customers is having problems, however she never contacted us directly to get any advice or feedback on the situations that she claims she is having now.  Anyway, if this vehicle is having issues now, we feel it is the customers fault or issue, not ours.   Also, this Customer seemed to never be satisfied with nothing we did and seemed to complain about everything even though we tried to be professional and appease her in every way possible.  This Customer Purchased the vehicle February 23, 2016, however her complaint is dated May 9, 2016.  I empathize with this Customer and wish her well with her vehicle.  It is unfortunate if this vehicle has in-fact broke down.  However, any used vehicle has the potential to do so, and at this point it is truly not our contractual responsibility.  And again, we do not know if the customer herself allowed or caused the damages. The Customer did not contact us directly about the Transmission and blown-head-gasket complaint until May 19, 2016. As far as a refund of the Customers down payment; as stated above, we do not do refunds and the customer has had the vehicle for a substantial amount of time.  And as far as a replacement vehicle, we cannot do that because the vehicle was sold AS-IS and we did not create the damages.  We did not create the damages and do not know how the damages to her vehicle occurred.  We have not been driving the vehicle, the Customer has. As far as the repairs, we sold the vehicle AS-IS and it is not our responsibility any longer and we do not know how the vehicle got damaged, if it is in-fact damaged. However, we will gladly give this customer the information to our mechanic where the vehicle was repaired and she can see if they will give her any assistance, discounts, or any advice etc.  We will also talk to our mechanic to see what his advice is; to see if they can give any discounts; or to see if they can provide any assistance; if she requests us to.  Again, we wish all of our customer’s satisfaction with our vehicles.  And we wish this Customer satisfaction as well, but a contract is a contract. We have many satisfied customers.  Anyway, this is our sincere response to this complaint. This complaint is in no way reflective of the type of business we run at Dr. Zeke’s Auto Sales. Again, we have many satisfied and loyal long-time grateful customers. Thanks.  Dr. Zeke Dr. Zeke’s Auto Sales

Complaint ID 11436643.  This is a response by Dr. Zeke's Auto Sales in response to this Customer’s complaint. This customer purchased this vehicle on February 23, 2016. The Customer bought the vehicle after she test drove it and she liked it.  The Customer was given ample opportunity to check the vehicle out by herself, with her mechanic, or anyone one else she deemed appropriate to check it out for her.   When she bought the vehicle the vehicle was running great and she bought it after test driving it and checking it out thoroughly.  We allow all of our Customers to take the vehicles on their own and have them checked out as they wish.  However, our vehicles are sold AS-IS.  Most used vehicles in this industry are sold AS-IS unless the Customer purchases an extended warranty to protect their investment.  The Customer’s only request at the time she purchased the vehicle was that the radio be fixed to her specifications.  We fixed the radio as the customer specified in the most timely and efficient manner possible.  This Customer did not have the best of credit and we had to seek a lender that was willing to finance her based on her poor financial background and poor credit score.  But we decided to give this customer a chance, because we try to give all customers with poor credit history an opportunity, if we can.  We only found one lender who was willing to finance this customer and she also was required to have a co-buyer for the lender to finance her at the stated agreed terms.  When we finance through other finance companies we have to follow their rules and specifications, and that is what we did.  The Customer was financed by the only company we could find to finance her in the most efficient manner possible in accordance to following the finance company’s specifications etc.  Again, if the finance lender tells us there is a problem with the contract and gives us a deadline to fix it, we must comply if we wish the finance company to continue the financing.  There was no alternate financing for this particular Customer due to her poor credit history. It is true that once a Customer signs a contract that there are no refunds because we have invested our time and money to get a customer financed and into a vehicle etc.  No refund is clearly stated in the office where we have our customer’s sign all contract documents.  And again, all customers are given ample time to research the vehicle; and research the contract terms in any manner they wish before they sign. There was no alternate financing for this particular customer because she could not afford the $2,000 down-payment and the $500 per month that the alternate financing required as specified on the website ad if our dealership were to carry the note.  The Customer told us several times that she had no more money to put down.  That is why there was no alternate financing for this Customer because in her own words she could not afford it. Again, this customer requested a radio repair.  We did the radio repair correctly and in a manner which was as quick and as efficient as possible.  While we were fixing the radio and getting this customers contract and paperwork prepared in accordance with the Lender; we tried to appease her by keeping her in a vehicle so she would have transportation during that period.  The loaner vehicles were not perfect, but they were adequate for transportation until we had her radio situation fixed and her contract and paperwork ready.  The Customer never called and said she was stranded without us responding and keeping her in reliable transportation. The Customer was not ignored, and the loan vehicle provided her transportation until her purchased vehicle was ready. The Customer texted me once when she had possession of the vehicle she purchased and told me that the vehicle was not turning on.  We did not respond to the Customer as though this was not our problem as the Customer is claiming.  I advised her to check her battery cables because that is what it sounded like and it was a simple fix.  I told her to check her battery cables and terminals to make sure that they were tight, OR for her to bring it to us and we would take care of it for her if she wanted us to.  We assume she corrected the problem because we never heard back from her on this issue again.  This was a minor issue.  Any car can have an issue.  About the power steering pump, I do not recall her requesting any assistance with the power steering pump.  Now she says the transmission went out and the head gasket is blown.  This is hard for me to believe because we put another transmission in this vehicle and another motor and everything was fine at the time of purchase.  Also, the vehicle was sold AS-IS and when she received the vehicle it was operating great.  We do not know who has been driving the vehicle or who has been tampering with the vehicle and therefore cannot take responsibility for alleged problems that we did not create.  The problem could very well have arisen from something the Customer or other drivers of the vehicle are doing are OR not doing to the vehicle.  Further, and most importantly, we do not intentionally sale any cars that are faulty or that are not operating properly at the time of sale.  Again, when she purchased it, it was doing great.  And the Customer at her own free will signed all paperwork and contracts.  We sale quality vehicles that are operating properly at the time they are purchased.  Of course used cars may have issues and a customer buying a used car should expect some problems.  We regret that this Customers is having problems, however she never contacted us directly to get any advice or feedback on the situations that she claims she is having now.  Anyway, if this vehicle is having issues now, we feel it is the customers fault or issue, not ours.  Also, this Customer seemed to never be satisfied with nothing we did and seemed to complain about everything even though we tried to be professional and appease her in every way possible.  This Customer Purchased the vehicle February 23, 2016, however her complaint is dated May 9, 2016.  I empathize with this Customer and wish her well with her vehicle.  It is unfortunate if this vehicle has in-fact broke down.  However, any used vehicle has the potential to do so, and at this point it is truly not our contractual responsibility.  And again, we do not know if the customer herself allowed or caused the damages. The Customer did not contact us directly about the Transmission and blown-head-gasket complaint until May 19, 2016. As far as a refund of the Customers down payment; as stated above, we do not do refunds and the customer has had the vehicle for a substantial amount of time.  And as far as a replacement vehicle, we cannot do that because the vehicle was sold AS-IS and we did not create the damages.  We did not create the damages and do not know how the damages to her vehicle occurred.  We have not been driving the vehicle, the Customer has. As far as the repairs, we sold the vehicle AS-IS and it is not our responsibility any longer and we do not know how the vehicle got damaged, if it is in-fact damaged. However, we will gladly give this customer the information to our mechanic where the vehicle was repaired and she can see if they will give her any assistance, discounts, or any advice etc.  We will also talk to our mechanic to see what his advice is; to see if they can give any discounts; or to see if they can provide any assistance; if she requests us to.  Again, we wish all of our customer’s satisfaction with our vehicles.  And we wish this Customer satisfaction as well, but a contract is a contract. We have many satisfied customers.  Anyway, this is our sincere response to this complaint. This complaint is in no way reflective of the type of business we run at Dr. Zeke’s Auto Sales. Again, we have many satisfied and loyal long-time grateful customers. Thanks.  Dr. Zeke Dr. Zeke’s Auto Sales

The reason for decline is as follows:The dealer (Dr. Zeke's) never allowed me to take the car to a mechanic. In fact, the car was never in the possession of the dealer long enough for me to take it to a dealer if I wanted to. When I did the initial test drive it was right before they closed and I discovered the radio not working while driving. I put down a deposit to hold the car. The car then was indisposed of for 3-5 days while the radio was being fixed. Never once did the dealer tell me that I could take the car to a mechanic. The dealer mentioned alternate financing through them directly for $2000 down and $500 month in his response...I was the one that mentioned it to the dealer when he was having problems with the finance company and he looked at me and asked how did I know about that. I informed him it was on the website under the details for the car. He stated that his secretary made a mistake and that should not have been on there and had that removed from the website. He told me that was not an option. Since he told me it was not an option and the only way was to be financed through the finance company, it was not discussed. For him to say that I did not have any more money was a lie. He basically bullied me into purchasing the car because he kept saying that there were no refunds, even though there were obvious flaws with the deals he was attempting to do. I signed a contract and 30 days later (when it is time for my first payment), he tells me that the deal hasn't closed because he didn't put something in the right spot. How professional is that? I've only had one other incident where a dealer had an issue a month after I signed paperwork and they gave me the option to either return the car or get a refund (which I opted for the latter due to it's hard to trust something when I get told of issues a month later). In addition, he told the finance company that I gave him $800 when in actuality he received a total of $1750 from me (which is not that much shy of $2000). If he put another transmission in the car, when did this happen, where's the receipt and is there a warranty? This is the first I've heard about this. Also, I know there's a different engine because the car is a 2004 and the engine is labelled as a 2006. He did offer for me to bring the car to him when it stopped working the first time and I responded, how was I to bring him the car if it didn't turn on. That was truly not an appropriate response to my situation at the time. And he said he could take care of it, FOR A FEE, depending on what the issue was. I am the only person who has driven the car and I am insulted that he is accusing me of tampering with the car. I have nothing to gain from doing that. In fact, I was put in danger when the car stopped in the middle of traffic on the way home from the store. I am 8 1/2 months pregnant and had to wait in the middle of the street in the heat until someone could get to me. I have made my car note payments timely and in full so why would I (or would I have someone) tamper with the car so that I have no dependable transportation? That's absurb. Since he is doubting the car being damaged, he is more than welcome to come see the vehicle and watch mud come out the car. I am willing to meet in the middle and get half of my down payment back ($875 that he didn't report to the finance company) and  he can have the car back. Otherwise, if he legitimately did have the transmission replaced, there should be a warranty and receipt so that I can have it checked by whomever repaired it because obviously something was not repaired correctly.

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