First off we would like to thank Mr [redacted] for allowing us the opportunity to get this resolvedWe received his original call on 10/03/Stating he was the neighbor to our customer and noticed we had damaged his sprinkler heads between their property lineOur CSR [redacted] notified Lead and asked for invoice of company Mr [redacted] hired to get sprinklers fixed On 10/04/ we received the invoice from [redacted] with [redacted] in Kyle, which Mr [redacted] , which was so kindly to submitOn 10/06/16, [redacted] our Accounting Manager sent off the $reimbursement check to him through the mailMr [redacted] inquired each business day until it arrivedWhich [redacted] and [redacted] our Customer Service Manager had a chance to explain to Mr [redacted] that check had already been processed and would be arriving any day nowAs for the damage, we wished we would have had the opportunity to get it resolved through our Damage/Repair processIn this particular situation, we went ahead and approved a one time third party invoice to be submitted without a site visit from our area manager which is our protocol for damagesWe trust Mr [redacted] and understood that he took care of the issue rather quickly, which was expected We are also thankful that after the check arrived at his home, Mr [redacted] reverted his yelp comment and was very happy to hear that we took care of itI have attached the communication and latest reviewWe also will contact [redacted] with [redacted] in Kyle to gather information on what area of the property was affectedWe take damages very seriously, and just want to avoid this from ever happening again in the future.We are very happy that Mr [redacted] is satisfied and will recommend us to others
First off we would like to thank Mr [redacted] for allowing us the opportunity to get this resolvedWe received his original call on 10/03/Stating he was the neighbor to our customer and noticed we had damaged his sprinkler heads between their property lineOur CSR [redacted] notified Lead and asked for invoice of company Mr [redacted] hired to get sprinklers fixed On 10/04/ we received the invoice from [redacted] with [redacted] in Kyle, which Mr [redacted] , which was so kindly to submitOn 10/06/16, [redacted] our Accounting Manager sent off the $reimbursement check to him through the mailMr [redacted] inquired each business day until it arrivedWhich [redacted] and [redacted] our Customer Service Manager had a chance to explain to Mr [redacted] that check had already been processed and would be arriving any day nowAs for the damage, we wished we would have had the opportunity to get it resolved through our Damage/Repair processIn this particular situation, we went ahead and approved a one time third party invoice to be submitted without a site visit from our area manager which is our protocol for damagesWe trust Mr [redacted] and understood that he took care of the issue rather quickly, which was expected We are also thankful that after the check arrived at his home, Mr [redacted] reverted his yelp comment and was very happy to hear that we took care of itI have attached the communication and latest reviewWe also will contact [redacted] with [redacted] in Kyle to gather information on what area of the property was affectedWe take damages very seriously, and just want to avoid this from ever happening again in the future.We are very happy that Mr [redacted] is satisfied and will recommend us to others