This customer signed on to Penny Hill late in the seasonShe advised that she was firing her crew because they were weed whacking her fencewe reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her propertyMs [redacted] was notififed that we missed the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a claim against us stating that we damaged her air conditionerThe owner of the business went out to the location immediately and addressed the situationWe called our insurance company who sent out an adjuster to access the situationHe determined that Penny Hill was not liable for any damages and that we did not break her air unitMs [redacted] was still upset and requested that we change maintenance crewsWe agreed and had a completely different crew service her locationShe was extremly happy and called on more then one occation to praise the new crewWe havr done everything we can to satisfy Ms***; however, out of the blue she called and canceleld servicesShe stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our companyWe agreed and left on great terms
Our sales representative met with Ms [redacted] at her home on April 8thHe walked around the property with the customer and they discussed in detail the specifications of the project to be completedAfter our sales rep prepared a quote of $750.00, Ms [redacted] emailed asking when does her deposit of $need to be mailed in to start said projectWe then corresponded via email advising that we would need the deposit at least days prior to the start of the job.During this time Ms [redacted] was getting a deck installedShe had two very large piles of debris in her yard and she asked that we remove (not within quote)We agreed and our crew deposed of one pile on April 25thMs [redacted] refused to pay the disposal fee of $and demanded to know the cost of dumping fees that we payWithout hesitation we waived the fee for the customerOn May 10th Ms [redacted] emailed asking that push her project/job back since we had heavy rainWith our schedule filling, we pushed the job back with the customers consent After we completed the job on May 31st, Ms [redacted] emailed on June 1st with complaints about the project that we completedShe stated that she didn't realize the area would be bare after removal of debris/brush/tree and that there was less privacy for her and she "could've saved money"Since she was upset with how the project turned out, Ms [redacted] proposed a counter offer by reducing the project by $After speaking with the owner of the company we agreed to provide Ms [redacted] with a 10% discount brining her balance to $On June 2nd Ms [redacted] emailed back stating that "everything sounds fair" and the final payment would be made on June 13thOn June 15th, we received another email stating that she was only paying $for the completed projectA day later we received check #and the account was closed outOn September 7th we received another email from Ms [redacted] asking that we come back to her location to finish the project that we completed on May 31stI emailed the client back advising her that the project was completedI sent her pictures that our crew took of the completed project showing the removal of items she addressedOn September 8th, we received an email threatening that she was going to file a civil case in the court of common pleas and going to reach out to every social media outlet if we do not come back and finish the jobI explained that since the project was completed months ago there would be growth at this point and the items removed (weeds / leaves / brush / etc) would probably be back if not maintainedMyself and the owner of the company tried numerous times to contact Ms [redacted] via telephone; however, we received no calls back Ms [redacted] emailed back that she did not like my toneThat of which I am not sure how you can tell ones tone via email correspondenceShe stated that she only wanted to speak with the owner of the company, [redacted] via email only [redacted] promptly reached out to the client to address any concerns via telephone and left a voicemailOn September 14th Ms [redacted] emailed our office asking that [redacted] email her a resolution to her concerns This is a very busy time for our office as we are preparing for fall and winter [redacted] was unable to email as he was out in the field and can only correspond via telephoneAfter several calls unanswered [redacted] and I thought the issue was resolved since there was no further communication
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have emails that I can forward to BBB specifying that the specifications of the job were not completed to the agreement set in place prior to the work being completed. Company basically said that they got done as much as they could in the day and if they needed to come out again then there would be an additional charge. The agreement was for the work to be done for a certain amount not indicating anything pertaining to how long the job may take. I still would like for a refund to be made in the original amount indicated in order for issue to be fully resolved. Regards, [redacted]
Fantastic workI have used several landscapers over the yearsThe previous was a large name in the area, which left me very disappointedPenny Hill was half the price and twice the workYard and beds look greatThey took great care for all the small stuffI had one additional request in which they took care of immediately without hassleGreat Job!
Penny Hill went above and beyond the job specifications during the landscape project completed in MayOur sales representative and owner of the company walked around the property with the customer in April to ensure all details were notated on the projectMs*** addressed various areas with our sales rep who than went and addressed all the details with our Landscape crew managerWhile on site the owner/sales rep stopped by the job numerous times to ensure all details were followedWe understood that Ms*** wanted to clear debris and also try to save wildlife in the processWithout hesitation our crew salvaged a birds nest and tried their best to salvage any plant life that was not already passed.
The job was completed per the specifications of the customers requestThe customer agreed the job was finished; however, did not realize the location would be so exposed reducing privacy Ms*** expressed her concerns and we provided her with another discount on the remaining portion of what was owed60+ days after the account was closed and project was completed, Ms*** emailed our office asking for reimbursement since there has been overgrowth on the job siteRespectfully, we advised Ms*** that the project was completed and that there would be growth if not maintainedThe owner of the company tired to get in contact with Ms*** via telephone numerous times with no success to try and resolve any questions
Our sales representative met with Ms. [redacted] at her home on April 8th. He walked around the property with the customer and they discussed in detail the specifications of the project to be completed. After our sales rep prepared a quote of $750.00, Ms. [redacted] emailed asking when does her deposit...
of $375. need to be mailed in to start said project. We then corresponded via email advising that we would need the deposit at least 5 days prior to the start of the job.During this time Ms. [redacted] was getting a deck installed. She had two very large piles of debris in her yard and she asked that we remove (not within quote). We agreed and our crew deposed of one pile on April 25th. Ms. [redacted] refused to pay the disposal fee of $25.00 and demanded to know the cost of dumping fees that we pay. Without hesitation we waived the fee for the customer.
On May 10th Ms. [redacted] emailed asking that push her project/job back since we had heavy rain. With our schedule filling, we pushed the job back with the customers consent. After we completed the job on May 31st, Ms. [redacted] emailed on June 1st with complaints about the project that we completed. She stated that she didn't realize the area would be bare after removal of debris/brush/tree and that there was less privacy for her and she "could've saved money". Since she was upset with how the project turned out, Ms. [redacted] proposed a counter offer by reducing the project by $125.00 After speaking with the owner of the company we agreed to provide Ms. [redacted] with a 10% discount brining her balance to $310.00. On June 2nd Ms. [redacted] emailed back stating that "everything sounds fair" and the final payment would be made on June 13th. On June 15th, we received another email stating that she was only paying $287.50 for the completed project. A day later we received check #681 and the account was closed out.
On September 7th we received another email from Ms. [redacted] asking that we come back to her location to finish the project that we completed on May 31st. I emailed the client back advising her that the project was completed. I sent her pictures that our crew took of the completed project showing the removal of items she addressed. On September 8th, we received an email threatening that she was going to file a civil case in the court of common pleas and going to reach out to every social media outlet if we do not come back and finish the job. I explained that since the project was completed 3 months ago there would be growth at this point and the items removed (weeds / leaves / brush / etc) would probably be back if not maintained. Myself and the owner of the company tried numerous times to contact Ms. [redacted] via telephone; however, we received no calls back.
Ms. [redacted] emailed back that she did not like my tone. That of which I am not sure how you can tell ones tone via email correspondence. She stated that she only wanted to speak with the owner of the company, [redacted] via email only. [redacted] promptly reached out to the client to address any concerns via telephone and left a voicemail. On September 14th Ms. [redacted] emailed our office asking that [redacted] email her a resolution to her concerns.
This is a very busy time for our office as we are preparing for fall and winter. [redacted] was unable to email as he was out in the field and can only correspond via telephone. After several calls unanswered [redacted] and I thought the issue was resolved since there was no further communication.
This customer signed on to Penny Hill late in the season. She advised that she was firing her crew because they were weed whacking her fence. we reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her property. Ms. [redacted] was notififed that we missed...
the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed 1. Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a false claim against us stating that we damaged her air conditioner. The owner of the business went out to the location immediately and addressed the situation. We called our insurance company who sent out an adjuster to access the situation. He determined that Penny Hill was not liable for any damages and that we did not break her air unit. Ms. [redacted] was still upset and requested that we change maintenance crews. We agreed and had a completely different crew service her location. She was extremly happy and called on more then one occation to praise the new crew. We havr done everything we can to satisfy Ms. [redacted]; however, out of the blue she called and canceleld services. She stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our company. We agreed and left on great terms.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have emails that I can forward to Revdex.com specifying that the specifications of the job were not completed to the agreement set in place prior to the work being completed. Company basically said that they got done as much as they could in the day and if they needed to come out again then there would be an additional charge. The agreement was for the work to be done for a certain amount not indicating anything pertaining to how long the job may take. I still would like for a refund to be made in the original amount indicated in order for issue to be fully resolved.
Regards,
[redacted]
This customer signed on to Penny Hill late in the seasonShe advised that she was firing her crew because they were weed whacking her fencewe reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her propertyMs [redacted] was notififed that we missed the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a claim against us stating that we damaged her air conditionerThe owner of the business went out to the location immediately and addressed the situationWe called our insurance company who sent out an adjuster to access the situationHe determined that Penny Hill was not liable for any damages and that we did not break her air unitMs [redacted] was still upset and requested that we change maintenance crewsWe agreed and had a completely different crew service her locationShe was extremly happy and called on more then one occation to praise the new crewWe havr done everything we can to satisfy Ms***; however, out of the blue she called and canceleld servicesShe stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our companyWe agreed and left on great terms
Our sales representative met with Ms [redacted] at her home on April 8thHe walked around the property with the customer and they discussed in detail the specifications of the project to be completedAfter our sales rep prepared a quote of $750.00, Ms [redacted] emailed asking when does her deposit of $need to be mailed in to start said projectWe then corresponded via email advising that we would need the deposit at least days prior to the start of the job.During this time Ms [redacted] was getting a deck installedShe had two very large piles of debris in her yard and she asked that we remove (not within quote)We agreed and our crew deposed of one pile on April 25thMs [redacted] refused to pay the disposal fee of $and demanded to know the cost of dumping fees that we payWithout hesitation we waived the fee for the customerOn May 10th Ms [redacted] emailed asking that push her project/job back since we had heavy rainWith our schedule filling, we pushed the job back with the customers consent After we completed the job on May 31st, Ms [redacted] emailed on June 1st with complaints about the project that we completedShe stated that she didn't realize the area would be bare after removal of debris/brush/tree and that there was less privacy for her and she "could've saved money"Since she was upset with how the project turned out, Ms [redacted] proposed a counter offer by reducing the project by $After speaking with the owner of the company we agreed to provide Ms [redacted] with a 10% discount brining her balance to $On June 2nd Ms [redacted] emailed back stating that "everything sounds fair" and the final payment would be made on June 13thOn June 15th, we received another email stating that she was only paying $for the completed projectA day later we received check #and the account was closed outOn September 7th we received another email from Ms [redacted] asking that we come back to her location to finish the project that we completed on May 31stI emailed the client back advising her that the project was completedI sent her pictures that our crew took of the completed project showing the removal of items she addressedOn September 8th, we received an email threatening that she was going to file a civil case in the court of common pleas and going to reach out to every social media outlet if we do not come back and finish the jobI explained that since the project was completed months ago there would be growth at this point and the items removed (weeds / leaves / brush / etc) would probably be back if not maintainedMyself and the owner of the company tried numerous times to contact Ms [redacted] via telephone; however, we received no calls back Ms [redacted] emailed back that she did not like my toneThat of which I am not sure how you can tell ones tone via email correspondenceShe stated that she only wanted to speak with the owner of the company, [redacted] via email only [redacted] promptly reached out to the client to address any concerns via telephone and left a voicemailOn September 14th Ms [redacted] emailed our office asking that [redacted] email her a resolution to her concerns This is a very busy time for our office as we are preparing for fall and winter [redacted] was unable to email as he was out in the field and can only correspond via telephoneAfter several calls unanswered [redacted] and I thought the issue was resolved since there was no further communication
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have emails that I can forward to BBB specifying that the specifications of the job were not completed to the agreement set in place prior to the work being completed. Company basically said that they got done as much as they could in the day and if they needed to come out again then there would be an additional charge. The agreement was for the work to be done for a certain amount not indicating anything pertaining to how long the job may take. I still would like for a refund to be made in the original amount indicated in order for issue to be fully resolved. Regards, [redacted]
Fantastic workI have used several landscapers over the yearsThe previous was a large name in the area, which left me very disappointedPenny Hill was half the price and twice the workYard and beds look greatThey took great care for all the small stuffI had one additional request in which they took care of immediately without hassleGreat Job!
Penny Hill went above and beyond the job specifications during the landscape project completed in MayOur sales representative and owner of the company walked around the property with the customer in April to ensure all details were notated on the projectMs*** addressed various areas with our sales rep who than went and addressed all the details with our Landscape crew managerWhile on site the owner/sales rep stopped by the job numerous times to ensure all details were followedWe understood that Ms*** wanted to clear debris and also try to save wildlife in the processWithout hesitation our crew salvaged a birds nest and tried their best to salvage any plant life that was not already passed.
The job was completed per the specifications of the customers requestThe customer agreed the job was finished; however, did not realize the location would be so exposed reducing privacy Ms*** expressed her concerns and we provided her with another discount on the remaining portion of what was owed60+ days after the account was closed and project was completed, Ms*** emailed our office asking for reimbursement since there has been overgrowth on the job siteRespectfully, we advised Ms*** that the project was completed and that there would be growth if not maintainedThe owner of the company tired to get in contact with Ms*** via telephone numerous times with no success to try and resolve any questions
Our sales representative met with Ms. [redacted] at her home on April 8th. He walked around the property with the customer and they discussed in detail the specifications of the project to be completed. After our sales rep prepared a quote of $750.00, Ms. [redacted] emailed asking when does her deposit...
of $375. need to be mailed in to start said project. We then corresponded via email advising that we would need the deposit at least 5 days prior to the start of the job.During this time Ms. [redacted] was getting a deck installed. She had two very large piles of debris in her yard and she asked that we remove (not within quote). We agreed and our crew deposed of one pile on April 25th. Ms. [redacted] refused to pay the disposal fee of $25.00 and demanded to know the cost of dumping fees that we pay. Without hesitation we waived the fee for the customer.
On May 10th Ms. [redacted] emailed asking that push her project/job back since we had heavy rain. With our schedule filling, we pushed the job back with the customers consent. After we completed the job on May 31st, Ms. [redacted] emailed on June 1st with complaints about the project that we completed. She stated that she didn't realize the area would be bare after removal of debris/brush/tree and that there was less privacy for her and she "could've saved money". Since she was upset with how the project turned out, Ms. [redacted] proposed a counter offer by reducing the project by $125.00 After speaking with the owner of the company we agreed to provide Ms. [redacted] with a 10% discount brining her balance to $310.00. On June 2nd Ms. [redacted] emailed back stating that "everything sounds fair" and the final payment would be made on June 13th. On June 15th, we received another email stating that she was only paying $287.50 for the completed project. A day later we received check #681 and the account was closed out.
On September 7th we received another email from Ms. [redacted] asking that we come back to her location to finish the project that we completed on May 31st. I emailed the client back advising her that the project was completed. I sent her pictures that our crew took of the completed project showing the removal of items she addressed. On September 8th, we received an email threatening that she was going to file a civil case in the court of common pleas and going to reach out to every social media outlet if we do not come back and finish the job. I explained that since the project was completed 3 months ago there would be growth at this point and the items removed (weeds / leaves / brush / etc) would probably be back if not maintained. Myself and the owner of the company tried numerous times to contact Ms. [redacted] via telephone; however, we received no calls back.
Ms. [redacted] emailed back that she did not like my tone. That of which I am not sure how you can tell ones tone via email correspondence. She stated that she only wanted to speak with the owner of the company, [redacted] via email only. [redacted] promptly reached out to the client to address any concerns via telephone and left a voicemail. On September 14th Ms. [redacted] emailed our office asking that [redacted] email her a resolution to her concerns.
This is a very busy time for our office as we are preparing for fall and winter. [redacted] was unable to email as he was out in the field and can only correspond via telephone. After several calls unanswered [redacted] and I thought the issue was resolved since there was no further communication.
This customer signed on to Penny Hill late in the season. She advised that she was firing her crew because they were weed whacking her fence. we reasuured her that our crew takes pride in our lawn care and that we would not do any damamge to her property. Ms. [redacted] was notififed that we missed...
the xut off for Crabgrass Fertilizer and agreed to pick up with the next step of the program, Weed & Feed 1. Thus the lawn may still have rabgrass since she agreed to skip the fertilizing step.Also,t his customer tried to file a false claim against us stating that we damaged her air conditioner. The owner of the business went out to the location immediately and addressed the situation. We called our insurance company who sent out an adjuster to access the situation. He determined that Penny Hill was not liable for any damages and that we did not break her air unit. Ms. [redacted] was still upset and requested that we change maintenance crews. We agreed and had a completely different crew service her location. She was extremly happy and called on more then one occation to praise the new crew. We havr done everything we can to satisfy Ms. [redacted]; however, out of the blue she called and canceleld services. She stated that our office staff was wonderful and that she had no compkaints with out communication with her but that she no longer wanted to use our company. We agreed and left on great terms.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have emails that I can forward to Revdex.com specifying that the specifications of the job were not completed to the agreement set in place prior to the work being completed. Company basically said that they got done as much as they could in the day and if they needed to come out again then there would be an additional charge. The agreement was for the work to be done for a certain amount not indicating anything pertaining to how long the job may take. I still would like for a refund to be made in the original amount indicated in order for issue to be fully resolved.
Regards,
[redacted]