Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Saturday October 3rd, DraftKings experienced a contest data issue with MMA, causing a fight included in that night's MMA contests to start and conclude before our scheduled time tonight of 7pm ETBecause it started early, consumers were able to edit or change lineups in MMA with
full knowledge of the results of that fight. Given that the integrity of those MMA games is impacted by this fight starting early, we have no choice but to cancel the MMA 7pm ET contests and refund all contest entriesWhich this consumer receivedOn October 3rd, 2015. We understand the frustration this will cause for our players, and investigated several options, but ultimately determined that this is the only fair and equitable solution for our playersWe will be doing a full investigation into the root cause of the start time data being off, and how to prevent this from happening again. As our way of saying sorry, we will also be running a free-entry $10,000 MMA contest on October 24th in apology and appreciation for our MMA playersUnder no circumstance will we be issuing any additional forms of compensation predicated on "Potential" winnings as these contests never ran and the consumers request is predicated on speculative results. We thank you in advance for your understanding and continued support, if you have any additional questions please contact [email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did this yesterday and received nothing back. I still have not received a phone number to call, a name of an employee to contact or an e-mail other then the support e-mail which is ignored. It has been over two weeks since I won $10,and have gotten no indication from Draftings that they are willing to pay me what is owed. I have attached what is needed in case draftkings says again that they have not received my e-mail. Please respond as soon as you are able
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
This consumer has contacted our support team twice and each response sent back to this consumer the email clearly states "We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this email." The consumer has
failed to respond to those very emails thus not receiving a reply directly from a support agentFurthermore, the user has received their $Winnings in the form of an entry ticket which was explicitly shown within the contest they obtained it fromThe $Entry ticket is currently in the consumers account and was so on 10/31/01:41am when it was credited upon placing in a prize paying position. Entry tickets serve as a free entry into a specific contestYou can receive entry tickets by winning them in specific DraftKings qualifier contests or purchasing them in the VIP Store Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entryTo view which contests your ticket is redeemable for, go to the My Account page (using a desktop/laptop device), click My Tickets (on the left hand side) and then the "Redeem" button. The consumer lacked the fundamental basics ideology of "Qualifier" contests which they entered to procure the said ticketThe consumer can easily go into their account and view this ticket as statedAdditionally, by going to their Transactions page via their My Account page they will clearly see the entry ticket credit under their winnings tab
As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public
daily fantasy games for moneyWe will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKingsWe are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from *** ***, led by former United States Attorney *** ***, to review our findings and conduct an investigation specific to the allegations against one of our employeesWe will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with *** *** to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they loveWe are committed to reinforcing the trust and security of our millions of loyal customers. The consumer in question violated our Terms of Use by depositing funds into their account with a payment method not registered in their name. "Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account HolderDespite several requests to provide information to the merchant we did not receive the requested information to verify the consumer account. To amicably resolve the matter between the consumer and merchant, at this time we have closed the said account and we will be issuing a refund for the remaining $in the accountThe consumer will receive a confirmation email from our Accounting Department once the refund request has been processedThe consumer can then expect their funds to post back to the deposit source(s) within 2-business days
The consumer has been removed from all mailing lists and will not receive future communicationAdditionally, we could not look up this user by their name as they did not list it on their account nor did they provide any information regarding their account in their complaintThis matter is deemed solved and there is no further action the company can take
We understand that this is a very polarizing issue for our users and that for every user who enjoys NBA more with late swap, there is another who is disappointed that we don't offer it in NBARemoving late swap allows more NBA fans to participate in DFS NBA regardless of their schedules or
commitments during the long period of time during which games are startingWhile we have no current plans to resume offering it in NBA at this time we will certainly revisit the decision in the off season or if the NBA institutes a uniform policy for announcing starters and injuries prior to the beginning of games. As we understand that your first experience with this policy may have been frustrating, I have credited your account with $While we will not credit for situations like these in the future, we are happy to make an exception this time
While the dispute has been removed by my creditor the actions of Draftkiings policies do need a extra review from other source so, the dispute is removed
The consumer must verify their account prior to their withdrawal request being submitted. We have sent the consumer two emails in attempt to procure their state issue ID to no avail. The consumer must locate email Incident #[redacted] (sent on Saturday) and attach their ID directly to that thread....
Once we have procured their ID we will verify their account and process their request. The consumer should NOT send a new email and them must locate the said email and attach their ID directly to it.
As stated in the previous reply the consumer received the following confirmation email regarding the withdrawal request in question: "Hi [redacted],Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 4 transactions totaling $100.00 to [redacted] card ending in [redacted].Please let us know if you have any questions. As stated in the aforementioned confirmation email, we refunded 4 transactions totaling $100.00 to [redacted] card ending in [redacted]. The consumer is failing to realize that they will NOT see a lump sum of $100.00 post back to this account, but rather 4 (as the email states) individual transactions totaling $100.00 post back to the respective card. The consumer should review their account statement carefully and they will find 4 individual refunds from DraftKings within their account. There is no further action the company will be able to take regarding this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have paid the two checks- I have yet to be paid for this contest I won; Draftkings states that my entry didn't or doesn't exsist? As you can see it's real and I won 4,000 dollars with my first place score 484.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The rules, which are not clearly stated by draftkings, and not allowing player changes, puts players in this position, making it completely a game of chance, and not skill. In addition, losing close to $1,000, is not made up for by giving a person a 1/5000 chance to win back a small portion of their money. draftkings takes an extremely large amount of commission on each game, yet, have set less than clear rules that are to no benefit of anyone but themselves. In addition, when this same situation happened last year, I was refunded my entries, showing no consistency in their business ethics.
Regards,
[redacted]
We noticed that the consumer's account was funded by cards/[redacted] accounts both in your name and another person's name. By inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment...
method account used to make any deposit(s) on the Website. It is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.DraftKings Risk Management Team placed restrictions on your account pending verification. You may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.To verify your account, please email [email protected] the following verification documentation: A picture of the front and back of your driver's licenseA picture of the front and back of [[redacted]]'s driver's licenseA picture of the front and back of the card that you used to depositAn explanation of any accounts used to fund your account that are not under your name If you do not wish to provide the requested verification documentation, we will close your account an refund the remaining $5.14 account balance.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. the fee of 17.25 needs to be refunded to my credit card where the money was taken from and no one else's credit card! If this is not done that is credit fraud and I will continue to report this transaction until it is rectified!
Regards,
[redacted]
This user was banned for disputing a $9,000.00 deposit they authorized. This was the third offense of this kind and per our Terms of Use we denied this user the right to participate on our site. We will not address future emails from this consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Saturday October 3rd, DraftKings experienced a contest data issue with MMA, causing a fight included in that night's MMA contests to start and conclude before our scheduled time tonight of 7pm ETBecause it started early, consumers were able to edit or change lineups in MMA with
full knowledge of the results of that fight. Given that the integrity of those MMA games is impacted by this fight starting early, we have no choice but to cancel the MMA 7pm ET contests and refund all contest entriesWhich this consumer receivedOn October 3rd, 2015. We understand the frustration this will cause for our players, and investigated several options, but ultimately determined that this is the only fair and equitable solution for our playersWe will be doing a full investigation into the root cause of the start time data being off, and how to prevent this from happening again. As our way of saying sorry, we will also be running a free-entry $10,000 MMA contest on October 24th in apology and appreciation for our MMA playersUnder no circumstance will we be issuing any additional forms of compensation predicated on "Potential" winnings as these contests never ran and the consumers request is predicated on speculative results. We thank you in advance for your understanding and continued support, if you have any additional questions please contact [email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did this yesterday and received nothing back. I still have not received a phone number to call, a name of an employee to contact or an e-mail other then the support e-mail which is ignored. It has been over two weeks since I won $10,and have gotten no indication from Draftings that they are willing to pay me what is owed. I have attached what is needed in case draftkings says again that they have not received my e-mail. Please respond as soon as you are able
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
This consumer has contacted our support team twice and each response sent back to this consumer the email clearly states "We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this email." The consumer has
failed to respond to those very emails thus not receiving a reply directly from a support agentFurthermore, the user has received their $Winnings in the form of an entry ticket which was explicitly shown within the contest they obtained it fromThe $Entry ticket is currently in the consumers account and was so on 10/31/01:41am when it was credited upon placing in a prize paying position. Entry tickets serve as a free entry into a specific contestYou can receive entry tickets by winning them in specific DraftKings qualifier contests or purchasing them in the VIP Store Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entryTo view which contests your ticket is redeemable for, go to the My Account page (using a desktop/laptop device), click My Tickets (on the left hand side) and then the "Redeem" button. The consumer lacked the fundamental basics ideology of "Qualifier" contests which they entered to procure the said ticketThe consumer can easily go into their account and view this ticket as statedAdditionally, by going to their Transactions page via their My Account page they will clearly see the entry ticket credit under their winnings tab
As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public
daily fantasy games for moneyWe will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKingsWe are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from *** ***, led by former United States Attorney *** ***, to review our findings and conduct an investigation specific to the allegations against one of our employeesWe will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with *** *** to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they loveWe are committed to reinforcing the trust and security of our millions of loyal customers. The consumer in question violated our Terms of Use by depositing funds into their account with a payment method not registered in their name. "Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account HolderDespite several requests to provide information to the merchant we did not receive the requested information to verify the consumer account. To amicably resolve the matter between the consumer and merchant, at this time we have closed the said account and we will be issuing a refund for the remaining $in the accountThe consumer will receive a confirmation email from our Accounting Department once the refund request has been processedThe consumer can then expect their funds to post back to the deposit source(s) within 2-business days
The consumer has been removed from all mailing lists and will not receive future communicationAdditionally, we could not look up this user by their name as they did not list it on their account nor did they provide any information regarding their account in their complaintThis matter is deemed solved and there is no further action the company can take
We understand that this is a very polarizing issue for our users and that for every user who enjoys NBA more with late swap, there is another who is disappointed that we don't offer it in NBARemoving late swap allows more NBA fans to participate in DFS NBA regardless of their schedules or
commitments during the long period of time during which games are startingWhile we have no current plans to resume offering it in NBA at this time we will certainly revisit the decision in the off season or if the NBA institutes a uniform policy for announcing starters and injuries prior to the beginning of games. As we understand that your first experience with this policy may have been frustrating, I have credited your account with $While we will not credit for situations like these in the future, we are happy to make an exception this time
While the dispute has been removed by my creditor the actions of Draftkiings policies do need a extra review from other source so, the dispute is removed
The consumer must verify their account prior to their withdrawal request being submitted. We have sent the consumer two emails in attempt to procure their state issue ID to no avail. The consumer must locate email Incident #[redacted] (sent on Saturday) and attach their ID directly to that thread....
Once we have procured their ID we will verify their account and process their request. The consumer should NOT send a new email and them must locate the said email and attach their ID directly to it.
As stated in the previous reply the consumer received the following confirmation email regarding the withdrawal request in question: "Hi [redacted],Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 4 transactions totaling $100.00 to [redacted] card ending in [redacted].Please let us know if you have any questions. As stated in the aforementioned confirmation email, we refunded 4 transactions totaling $100.00 to [redacted] card ending in [redacted]. The consumer is failing to realize that they will NOT see a lump sum of $100.00 post back to this account, but rather 4 (as the email states) individual transactions totaling $100.00 post back to the respective card. The consumer should review their account statement carefully and they will find 4 individual refunds from DraftKings within their account. There is no further action the company will be able to take regarding this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have paid the two checks- I have yet to be paid for this contest I won; Draftkings states that my entry didn't or doesn't exsist? As you can see it's real and I won 4,000 dollars with my first place score 484.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The rules, which are not clearly stated by draftkings, and not allowing player changes, puts players in this position, making it completely a game of chance, and not skill. In addition, losing close to $1,000, is not made up for by giving a person a 1/5000 chance to win back a small portion of their money. draftkings takes an extremely large amount of commission on each game, yet, have set less than clear rules that are to no benefit of anyone but themselves. In addition, when this same situation happened last year, I was refunded my entries, showing no consistency in their business ethics.
Regards,
[redacted]
We noticed that the consumer's account was funded by cards/[redacted] accounts both in your name and another person's name. By inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment...
method account used to make any deposit(s) on the Website. It is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.DraftKings Risk Management Team placed restrictions on your account pending verification. You may still log in to your account, however, you may not be able to deposit, withdraw, and/or enter new contests.To verify your account, please email [email protected] the following verification documentation: A picture of the front and back of your driver's licenseA picture of the front and back of [[redacted]]'s driver's licenseA picture of the front and back of the card that you used to depositAn explanation of any accounts used to fund your account that are not under your name If you do not wish to provide the requested verification documentation, we will close your account an refund the remaining $5.14 account balance.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. the fee of 17.25 needs to be refunded to my credit card where the money was taken from and no one else's credit card! If this is not done that is credit fraud and I will continue to report this transaction until it is rectified!
Regards,
[redacted]
The user in question failed to complete the swaps as said and we have recorded proof within our database to validate these claims.
This consumer did not provide any specifics in their refusal. There is no further action the business can take.
This user was banned for disputing a $9,000.00 deposit they authorized. This was the third offense of this kind and per our Terms of Use we denied this user the right to participate on our site. We will not address future emails from this consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]