Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
i contacted Revdex.com in september to resolve an issue with this company. They agreed through Revdex.com to refund my money and resolve this issue. It has been a month later and I have heard no word from draftkings or received the refund they promised.
Regards,
[redacted]
The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliates. Upon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $3 Contest...
Entry Ticket. Promo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $3 Entry ticket (with your first deposit of $5.00 or more), which you then can parlay into a $20 ticket for entry into the [redacted] Millionaire Maker. You are not credited with a $20 ticket for entering a promo code. Promotional deposits, credits, and other bonuses may not be withdrawn from a DraftKings account unless appropriate terms of the promotion are achieved first by the user.
Below is the exact confirmation email the consumer received on 09-22-15 at 9:54 AM EST: Hi [redacted],Your $60.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is...
[redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 2 transactions totaling $20.00 to [redacted] card ending in [redacted].- Direct Pay $40.00 via Check to [redacted]
[redacted]
[redacted]
[redacted]Please let us know if you have any questions.Thanks,DraftKings Support
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. While we cannot directly release your deposit bonus we are willing to work with the consumer to resolve this matter in an amicable manner. We are willing to issuing a site credit of $10.00 to the consumers account and the consumer is free to utilize those funds as they wish. If you find this a fair resolution, please confirm.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would also like to ask that DraftKins do some investigation into their system. As stated before, I have sent a total of 7 emails providing them my identification, and they clearly aren't receiving those emails. If this is not resolved, and I have not received my check by the end of next week, I will be calling the Massachusetts [redacted].
Regards,
[redacted]
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Below the consumer will find the exact transaction email our accounting department sent to you regarding your withdrawal. Please review it carefully as we refunded both your card on file and [redacted] account. Our policy is to refund the original source of deposit then disperse the rest to either...
[redacted] or by check. That is why the total amount did not go back to your [redacted] account. Here is the breakdown:Hi [redacted],Your $275.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 1 transactions totaling $10.00 to [redacted] card ending in [redacted].- Direct Pay $265.00 via [redacted] to [redacted]Please let us know if you have any questions.Thanks,DraftKings Support
This consumers account is currently open and active for use. It has never been restricted nor have we withheld any funds. They can simply log into the [redacted] account using their account credentials. This consumer should be aware of the following:You may establish only one account per person...
to participate in the Services offered on the Website. In the event DraftKings discovers that you have opened more than one account per person, in addition to any other rights that DraftKings may have, DraftKings reserves the right to suspend or terminate any or all of your accounts and terminate, withhold or revoke the awarding of any prizes. You are responsible for maintaining the confidentiality of your login names and passwords and you accept responsibility for all activities, charges, and damages that occur under your account. It shall be a violation of these Terms of Use to allow any other person to use your account to participate in any contest. If you have reason to believe that someone is using your account without your permission, you should contact us immediately. We will not be responsible for any loss or damage resulting from your failure to notify us of unauthorized use. If we request registration information from you, you must provide us with accurate and complete information and must update the information when it changes."Authorized Account Holder" is defined as the natural person 18 years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the Website. By inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the Website. It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW 1. [redacted] @ $73.49 2. [redacted] @ $25.00 Here is the email that was sent as a reply: # Please type your reply above this line # Your request (#[redacted]) has been replied to. To respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/[redacted] (DraftKings) Nov 23, 12:12 AM Good Evening, I apologize for the confusion. The confirmation that was sent is the only withdrawal that populates from your account in the last 30 days. When specifically was this withdrawal made? I do not see a withdrawal of those amounts in our system. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:40 PM Hello- Theses have nothing to do with your responce- they don't even add up to the $100.00 your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 ________________________________ [redacted] (DraftKings) Nov 22, 11:35 PM Good Evening, Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed. Your confirmation number is [redacted]. Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days. How your withdrawal was fulfilled: - Refunded 1 transactions totaling $40.00 to [redacted] card ending in [redacted]. - Refunded 2 transactions totaling $60.00 to [redacted] card ending in [redacted]. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:26 PM None of this jargon applies to me and what my issue is/are- ________________________________ [redacted] (DraftKings) Nov 22, 11:12 PM Hi [redacted], We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you.. Q. I am in a permitted jurisdiction, however, my account is showing as restricted? A. You are receiving this message due to your current geographic location. Our systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site access. You will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play. If you believe you have received this message in error, please respond with your Reference Number. If you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address. Q. How come I have not been paid out for my MMA contest on 11/21? A. We are currently working with our stats provider to confirm all final stats for the contest slate. Once we have the finalized and confirmed box scores, we will initiate payouts. We hope to have this done as soon as possible. Q. How does the deposit bonus work? I deposited money but the funds were not matched? A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests. Q. I referred a friend to the site, however, I did not receive the bonus? A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly. Q. How do withdrawals work? How do I get my money? A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ([redacted], Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals. Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings! [redacted] Customer Experience Team Leader DraftKings Inc. [redacted] Nov 22, 10:16 PM I have not received these Checks- Why Not! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 This email is a service from DraftKings. Delivered by Zendesk. Message-[redacted] I just my winnings!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account. This framework does not allow consumers or users of the site to contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes. The site also provides no telephone or live chat support to help customers resolve billing issues. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Draft Kings' response is completely invalid and holds absolutely no weight. This was not a consumer error. With regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's license. The first email was sent on 9/21/15, and the second email was sent on 9/30/15. I have attached photos of both emails sent to Draft Kings. This "error" is of no fault of mine, the consumer. This is an error on Draft Kings behalf. I am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-3 business days, as noted in their withdrawal policy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I understand that you sent the check, but I have not received it. It's quite clear that you did not resend the check to my proper address, as your listing left our my apartment number, which is 609. I contacted a previous rep to ensure this change was met., as this is very well the reason it's not being received on my end. I'm requesting you [redacted] me the check with a tracking number to prevent any future confusion. Thank you.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Yes, I understand that you reserve the right to cancel contests at any time. Please understand that I also have the right as a consumer to question your cancellation and point it out as an unfair practice. The fact remains that DraftKings made the error and not the users. I would think that when a company makes a mistake it’s the company that should suffer the consequences and not the users. DraftKings could have easily made the decision to refund the entry fee for users affected by the issues and continued the contest for users that were unaffected and that did nothing wrong. That option would have provided users with potentially winning lineups an opportunity to still win money in the contest. That would have meant further losses to DraftKings, so a user can only assume that’s why that did not happen. You are correct that this situation is less than ideal. I hope regulators take these types of scenarios into account when crafting daily fantasy regulations. If contests are to be truly fair then regulators need to consider more than just insider information and collusion. They need to ensure that users are being treated fairly in instances where the company has technical issues that affect the outcome of a contest. One last thing. I just want to point out that I'm not the only affected by these DraftKings issues. See this Twitter thread [redacted]
Regards,
[redacted]
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. At this time we have expired your active deposit bonus in exchange for 96 DraftKings Dollars. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests. Payouts in real money contests are always paid out in real cash. This credit has been applied to your account and you can view this balance by logging in.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. The responses given by the site does not resolve the issue what so ever. They still have not made my funds available. .]
Regards,
[redacted]
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. We have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $97.00. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new user. If there is anything else we can do, please do not hesitate to reach out.
We clearly state in our Terms of Use the following which this consumer failed to review. "Authorized Account Holder" is defined as the natural person 18 years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization...
(e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the Website. By inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the Website. It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have attached a document that contains the confirmation number for the payout via check. Now I know you don't control how [redacted] delivers the mail, but I am sure a big company that handles DraftKings can check the confirmation number that was provided to me and provide a copy of the check that was cashed and paid out if it was received. Here is the confirmation number in case you cant see the attachment I have provided. Confirmation number [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
once again they say I broke the rules that no one knows of. They accepted my wifes card and she has a different last name than me. I used it for weeks when I needed to,for convince. So saying you can only use one card is a lie.My father who had the same last name and addressee as me. I'll continue to say my father never contacted anyone his bank or Draftkings reporting any problem and was willing to send them a front and back of his id,which we did. Plus there idea of exhausting every attempt to resolve is a lie they gave us one option which was not a option since my father would not allow me to send a picture of his card front and back. When I told them this they gave no other attempt and was happy to close my account and say screw me to my face basically. Even as they write a response which I wouldn't be surprised if it was automated even to the Revdex.com.The soonest they contacted me was late at night and even as they knew of the problem they just kept sending automated responses. Instead of assigning someone to the problem four days later they finally started talking to me from one actual live person. They still don't get the potential danger of sending complete strangers copies front and back our dl and credit cards.They made it impossible to resolve. Like they are some trustworthy company with who knows how many people could have seen it or used it or hacked it. With the chance of identity theft today. I still hope someone reads how the've handled this entire situation and uses someone else. they can't resolve this issue until they meet my demands. They are to big for their own good, in their responses they still act like its no big deal to just sign our lives over to them. If someone is reading this before they sign up with them, they even think they responded correctly that's how blind they are.They like any other millon dollar company could care less about the small guy using their rules when it suits them or for their sorry defense. They think that by posting my angry outburst that it will direct the attention away from them but it won't everyone will read this and see how they hang you out to dry and don't back their customers. I spent days researching teams and lineups just to be shut out keep in mind this was a deposit not me trying to withdraw money from a different accounts someone who used passwords and info that no one would know over $25 DOLLARS they done this to me. it's been a week now and I guarantee they still haven't been contacted from my fathers bank cause there was no miss use. I've repeated this in any review that I could fine I will tell the world if I can to never use them I will scream across the world and will never give up. I'm so sick of these companys that treat you like trash or like the guy that's is really trying to steal in real life. I wasn't a new customer I was a old customer I proved to be honest in never trying to cheat them. I still spent my money even though their late telling you someones out and having to play people that aren't even in the game I let them do what ever they wanted take my money but I'm not gonna be called a liar and cheat
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
i contacted Revdex.com in september to resolve an issue with this company. They agreed through Revdex.com to refund my money and resolve this issue. It has been a month later and I have heard no word from draftkings or received the refund they promised.
Regards,
[redacted]
The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliates. Upon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $3 Contest...
Entry Ticket. Promo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $3 Entry ticket (with your first deposit of $5.00 or more), which you then can parlay into a $20 ticket for entry into the [redacted] Millionaire Maker. You are not credited with a $20 ticket for entering a promo code. Promotional deposits, credits, and other bonuses may not be withdrawn from a DraftKings account unless appropriate terms of the promotion are achieved first by the user.
Below is the exact confirmation email the consumer received on 09-22-15 at 9:54 AM EST: Hi [redacted],Your $60.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is...
[redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 2 transactions totaling $20.00 to [redacted] card ending in [redacted].- Direct Pay $40.00 via Check to [redacted]
[redacted]
[redacted]
[redacted]Please let us know if you have any questions.Thanks,DraftKings Support
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. While we cannot directly release your deposit bonus we are willing to work with the consumer to resolve this matter in an amicable manner. We are willing to issuing a site credit of $10.00 to the consumers account and the consumer is free to utilize those funds as they wish. If you find this a fair resolution, please confirm.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would also like to ask that DraftKins do some investigation into their system. As stated before, I have sent a total of 7 emails providing them my identification, and they clearly aren't receiving those emails. If this is not resolved, and I have not received my check by the end of next week, I will be calling the Massachusetts [redacted].
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Below the consumer will find the exact transaction email our accounting department sent to you regarding your withdrawal. Please review it carefully as we refunded both your card on file and [redacted] account. Our policy is to refund the original source of deposit then disperse the rest to either...
[redacted] or by check. That is why the total amount did not go back to your [redacted] account. Here is the breakdown:Hi [redacted],Your $275.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted].Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 1 transactions totaling $10.00 to [redacted] card ending in [redacted].- Direct Pay $265.00 via [redacted] to [redacted]Please let us know if you have any questions.Thanks,DraftKings Support
This consumers account is currently open and active for use. It has never been restricted nor have we withheld any funds. They can simply log into the [redacted] account using their account credentials. This consumer should be aware of the following:You may establish only one account per person...
to participate in the Services offered on the Website. In the event DraftKings discovers that you have opened more than one account per person, in addition to any other rights that DraftKings may have, DraftKings reserves the right to suspend or terminate any or all of your accounts and terminate, withhold or revoke the awarding of any prizes. You are responsible for maintaining the confidentiality of your login names and passwords and you accept responsibility for all activities, charges, and damages that occur under your account. It shall be a violation of these Terms of Use to allow any other person to use your account to participate in any contest. If you have reason to believe that someone is using your account without your permission, you should contact us immediately. We will not be responsible for any loss or damage resulting from your failure to notify us of unauthorized use. If we request registration information from you, you must provide us with accurate and complete information and must update the information when it changes."Authorized Account Holder" is defined as the natural person 18 years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the Website. By inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the Website. It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW 1. [redacted] @ $73.49 2. [redacted] @ $25.00 Here is the email that was sent as a reply: # Please type your reply above this line # Your request (#[redacted]) has been replied to. To respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/[redacted] (DraftKings) Nov 23, 12:12 AM Good Evening, I apologize for the confusion. The confirmation that was sent is the only withdrawal that populates from your account in the last 30 days. When specifically was this withdrawal made? I do not see a withdrawal of those amounts in our system. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:40 PM Hello- Theses have nothing to do with your responce- they don't even add up to the $100.00 your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 ________________________________ [redacted] (DraftKings) Nov 22, 11:35 PM Good Evening, Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed. Your confirmation number is [redacted]. Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days. How your withdrawal was fulfilled: - Refunded 1 transactions totaling $40.00 to [redacted] card ending in [redacted]. - Refunded 2 transactions totaling $60.00 to [redacted] card ending in [redacted]. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:26 PM None of this jargon applies to me and what my issue is/are- ________________________________ [redacted] (DraftKings) Nov 22, 11:12 PM Hi [redacted], We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you.. Q. I am in a permitted jurisdiction, however, my account is showing as restricted? A. You are receiving this message due to your current geographic location. Our systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site access. You will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play. If you believe you have received this message in error, please respond with your Reference Number. If you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address. Q. How come I have not been paid out for my MMA contest on 11/21? A. We are currently working with our stats provider to confirm all final stats for the contest slate. Once we have the finalized and confirmed box scores, we will initiate payouts. We hope to have this done as soon as possible. Q. How does the deposit bonus work? I deposited money but the funds were not matched? A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests. Q. I referred a friend to the site, however, I did not receive the bonus? A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly. Q. How do withdrawals work? How do I get my money? A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ([redacted], Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals. Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings! [redacted] Customer Experience Team Leader DraftKings Inc. [redacted] Nov 22, 10:16 PM I have not received these Checks- Why Not! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 This email is a service from DraftKings. Delivered by Zendesk. Message-[redacted] I just my winnings!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account. This framework does not allow consumers or users of the site to contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes. The site also provides no telephone or live chat support to help customers resolve billing issues. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Draft Kings' response is completely invalid and holds absolutely no weight. This was not a consumer error. With regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's license. The first email was sent on 9/21/15, and the second email was sent on 9/30/15. I have attached photos of both emails sent to Draft Kings. This "error" is of no fault of mine, the consumer. This is an error on Draft Kings behalf. I am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-3 business days, as noted in their withdrawal policy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I understand that you sent the check, but I have not received it. It's quite clear that you did not resend the check to my proper address, as your listing left our my apartment number, which is 609. I contacted a previous rep to ensure this change was met., as this is very well the reason it's not being received on my end. I'm requesting you [redacted] me the check with a tracking number to prevent any future confusion. Thank you.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Yes, I understand that you reserve the right to cancel contests at any time. Please understand that I also have the right as a consumer to question your cancellation and point it out as an unfair practice. The fact remains that DraftKings made the error and not the users. I would think that when a company makes a mistake it’s the company that should suffer the consequences and not the users. DraftKings could have easily made the decision to refund the entry fee for users affected by the issues and continued the contest for users that were unaffected and that did nothing wrong. That option would have provided users with potentially winning lineups an opportunity to still win money in the contest. That would have meant further losses to DraftKings, so a user can only assume that’s why that did not happen. You are correct that this situation is less than ideal. I hope regulators take these types of scenarios into account when crafting daily fantasy regulations. If contests are to be truly fair then regulators need to consider more than just insider information and collusion. They need to ensure that users are being treated fairly in instances where the company has technical issues that affect the outcome of a contest. One last thing. I just want to point out that I'm not the only affected by these DraftKings issues. See this Twitter thread [redacted]
Regards,
[redacted]
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. At this time we have expired your active deposit bonus in exchange for 96 DraftKings Dollars. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests. Payouts in real money contests are always paid out in real cash. This credit has been applied to your account and you can view this balance by logging in.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. The responses given by the site does not resolve the issue what so ever. They still have not made my funds available. .]
Regards,
[redacted]
We apologize if you feel misled in any way regarding our deposit bonus. I can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expected. I have forwarded your message containing your concerns and feedback through to our...
Marketing and Advertising Teams. In addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within 24 hours. Our deposit bonus is a rewards based program, used to promote frequent play on our site. Our advertising is meant to motivate users to visit and ultimately join DraftKings. We do our best to provide the details of the deposit bonus program. On the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is released. Further, we have a greater explanation of the terms in our FAQs and our Contact Us page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPPs) you earn. FPPs are earned when joining any paid contest on the site. You do not receive FPPs when you enter free contests, such as FreeRolls. The higher the entry fee, the more FPPs you earn upon joining that contest. In addition, once you have earned 150 or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experience. We have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $97.00. DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new user. If there is anything else we can do, please do not hesitate to reach out.
We clearly state in our Terms of Use the following which this consumer failed to review. "Authorized Account Holder" is defined as the natural person 18 years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization...
(e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the Website. By inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the Website. It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have attached a document that contains the confirmation number for the payout via check. Now I know you don't control how [redacted] delivers the mail, but I am sure a big company that handles DraftKings can check the confirmation number that was provided to me and provide a copy of the check that was cashed and paid out if it was received. Here is the confirmation number in case you cant see the attachment I have provided. Confirmation number [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
once again they say I broke the rules that no one knows of. They accepted my wifes card and she has a different last name than me. I used it for weeks when I needed to,for convince. So saying you can only use one card is a lie.My father who had the same last name and addressee as me. I'll continue to say my father never contacted anyone his bank or Draftkings reporting any problem and was willing to send them a front and back of his id,which we did. Plus there idea of exhausting every attempt to resolve is a lie they gave us one option which was not a option since my father would not allow me to send a picture of his card front and back. When I told them this they gave no other attempt and was happy to close my account and say screw me to my face basically. Even as they write a response which I wouldn't be surprised if it was automated even to the Revdex.com.The soonest they contacted me was late at night and even as they knew of the problem they just kept sending automated responses. Instead of assigning someone to the problem four days later they finally started talking to me from one actual live person. They still don't get the potential danger of sending complete strangers copies front and back our dl and credit cards.They made it impossible to resolve. Like they are some trustworthy company with who knows how many people could have seen it or used it or hacked it. With the chance of identity theft today. I still hope someone reads how the've handled this entire situation and uses someone else. they can't resolve this issue until they meet my demands. They are to big for their own good, in their responses they still act like its no big deal to just sign our lives over to them. If someone is reading this before they sign up with them, they even think they responded correctly that's how blind they are.They like any other millon dollar company could care less about the small guy using their rules when it suits them or for their sorry defense. They think that by posting my angry outburst that it will direct the attention away from them but it won't everyone will read this and see how they hang you out to dry and don't back their customers. I spent days researching teams and lineups just to be shut out keep in mind this was a deposit not me trying to withdraw money from a different accounts someone who used passwords and info that no one would know over $25 DOLLARS they done this to me. it's been a week now and I guarantee they still haven't been contacted from my fathers bank cause there was no miss use. I've repeated this in any review that I could fine I will tell the world if I can to never use them I will scream across the world and will never give up. I'm so sick of these companys that treat you like trash or like the guy that's is really trying to steal in real life. I wasn't a new customer I was a old customer I proved to be honest in never trying to cheat them. I still spent my money even though their late telling you someones out and having to play people that aren't even in the game I let them do what ever they wanted take my money but I'm not gonna be called a liar and cheat