The confirmation code provided to the consumer is not applicable for tracking purposes. As it has been nearly three months of the check not being delivered, we have issued a stop-payment on the outstanding check and have issued a $40.00 credit to the customers DraftKings account. The consumer can withdraw those funds or use them as they please. If they intend to withdraw the funds, please do so via [redacted] and not by check to avoid complications with their PO Box.
The consumer did deposit funds to their account, however, filed disputes with their bank for the total amount and won those disputes. As a result, they were refunded by their bank for the disputes they filed and if the merchant was to refund them, they would receiving subsequent funds they are not...
entitled too. The consumer must take this matter up with their bank as there is no further action needed between the consumer and merchant as the consumer filed disputes with their bank.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I reject the response based on the fact that this company has refused to explain why there were two (2) account numbers in my name. One which I used and set up and the other pulling unauthorized "recurring" withdrawals. I was alerted to this by my bank's Fraud Department. I have asked for an explanation 22 times via email because they refuse to speak with me. Every email they have ignored.This is the basis for the original complaint and they have REFUSED to explain it. The bank feels my identity may have been compromised and this group has conveniently failed to address or explain the the two (2) account numbers and unauthorized withdrawals. Moreover, they accused me of filing a false claim and at this point I have set up alerts for Credit Monitoring.The fact they refuse to address it and respond suggests that they either do not care, don't have an explanation or they do not want to disclose what they have discovered.
Regards,
[redacted]
We appreciate the feedback in regards to our policies and how they can be best handled in the future, within our regulatory obligation. As a final make-good, we are willing to provide the customer with 150 DK Dollars which can be used for play on the site but is non-withdrawable. Please let us know if this resolution is satisfactory.
The merchant has been in consistent communication with the customer. The customer has been refunded the $24. 50 back to his deposit source and his DraftKings account has been reinstated for play. If the consumer would like any further mediation, the merchant will be more than happy to comply.
thing. their were no 3 separate occasions only 1 that got disputed twice. until I was willing to drop everything some people were very rude, and harassed me. I'm over that part. sometimes some people have to be a little abusive to get their work done after taken all the crap they do from some customers, and even though they don't mean it sometimes a hard day at work, and you can take it out on someone. I don't want this whole thing blowing up on either side more then it already has. all I asked for was 1 last chance I accepted my wrong doing, and from what I was doing their wrong doing they also apologized and moved on from. we both did wrong that lead to the initial problem. the thing that irritated me the most was after I carefully read their terms & conditions as well rules, and it made it very clear NO ONE MAY HAVE 2 ACCOUNTS, and just because I have a lot of friends in the fantasy sports world, and I know a handful of very successful players that make hundreds of thousands, and win a lot of tournament's that use multiple accounts some use 1 account strictly for football, and another for all other sports. I know I have broken a rule, but when I questioned why don't these same rules apply for everyone I felt blown off. I have gone out of my way to make everything work out in their favor, and I could not apologize enough, and finally they said look we are going to email you a form sign it, and fax it in it will help us get the [redacted] case closed out as well prevent a new one from opening, and we will most likely give you 1 last chance, witch would be my 3rd and final strike, as it would help them out for signing a legal document. I have been more then co operative we sat down had a very nice phone call, everyone was calm. but the story changed. I keep noted of all my phone calls just so I know for my reference what went on any agreements made etc so I have my own guide lines. the new story was it was just to close out the [redacted] close, when originally it was to help [redacted] close case in their favor, and I gave up my right to dispute a transaction against them. it was never intended to allow me 1 last chance to play again. I never used my "3rd chances it was just 2 chances on the same matter. I initially closed the dispute, that was number 1. then number 2 was opening up another one a few days later after a nasty phone call, nut again that's the past. I explained to them I am not out to hurt them, you guys at better business berau are the only ones that know about this issue I kept it to my self. I even had people ask why have I not seen you on draft kings in awhile, and I kept it to myself, I just needed a break. I feel as if I remained loyal as well I have only used draft kings even when this all was going down I never switched to another site in hopes just to see that I would not ditch them if they ever give me that final chance to prove I will not do them any wrong, and I remained true them. it was only just recently I tried another site out, and don't really like it. if I was out to do any harm, I honestly don't think I would be out still telling people draft kings is the best even after my problems, I still recommended draft kings, I still want to play with them. if I did not move on, and accept things, and put them in the past I would not be asking for my 3rd chance to prove I Can be loyal, and not do them any wrong. I have written articles about them to help bring in more people for baseball season on who the good pitchers are during [redacted] season, not this season, but I Have in the past, and I am willing to start writing them again, I have even been really thinking about writing them up again for the last month of baseball season, and start something new for [redacted], maybe hockey since I got into it and was doing fairly well towards the end of the season. but I don't have access to the site anymore, and salaries along with other tools the site offers to help me write up my favorite pitchers in each category low tier mid tier high tier. I honestly would not be pushing so hard to get that last chance if I did not want to play here. after everything we both have been through resolving this matter for me to ask for a last chance, and not just walk away from it never talking to you again, I think that shows a lot, and I WOULD NOT SCREW UP IF GIVING THE OPPURTUNITY.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The only problem is I never advertised I would give anyone money to sign up with my referral link. You have no proof of anything, and if that is so why is my fathers account banned? His account has been on your site longer than I have he is not my referral. I have gotten multiple emails saying that my father is banned also when his account has nothing to do with this.
My account is [redacted], and it is restricted by Draftkings. I cannot deposit, make a withdrawal, or participate in their services. The balance is $224.00.
Regards,
[redacted]
While the consumer claims they never received the said check, the merchant never had the check returned to our office. The consumer should contact their local postal office for additional information.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I will accept the refund but I must deny the claims of the business responding to me. It shouldn't matter how high service volumes are at the time, a simple email response to someone who has such a minor issue should take no time at all. Especially with such a small dollar amount on top of ME having to remind the company MYSELF of how they have continuously ignored me. I greatly appreciate my refund after all of my begging and I wish your business well and hope you practice fairness in all your endeavors. If you can, please provide me with which one of MY debit cards in MY name that I uploaded MY funds with you will be charging the $5.13 back to since you guys have EVERYONEs card information on file for confirmation please and thank you. I need to know for tracking purposes and to ensure that the funds have been sent back to me in a timely manner. Thanks in advance for your cooperation.
Regards,
[redacted]
Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later date. A player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue...
refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience.
Contrary to what the consumer believes, he did insert the incorrect [redacted] email upon their withdrawal request. DraftKings does not manually submit withdrawal requests for users whom request a withdrawal and the consumer is responsible for submitting the proper address. This dispute can closed as [redacted] as returned the $1,000.00 to the consumers account. The consumer can confirm this and DraftKings is happy to provide any documentation needed to validated the claim as well.
Please review the following correspondence between the consumer and merchant: [redacted] Nov 30 10:47 amHi [redacted],Since it appears your charge back claim was settled in your favor, we will be banning your account and returning your account balance ($387.24) minus the $75 [redacted] has...
already returned to you.Please be on the lookout for your confirmation e-mail in the coming 12-24 hours and please refrain from creating additional accounts on DraftKings as these will not be permitted to play on DraftKings.If you have any questions regarding your withdraw once you receive your e-mail, please let me know.Regards,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 30 10:11 amwaiting for [redacted] Nov 30 09:33 amWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 6:06 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 29 07:25 pmAre there any further details we can provide?[redacted] Nov 29 07:07 pmWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 29 06:54 pm[redacted] - Any further information on this..[redacted] Nov 29 06:48 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 02:28 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 09:38 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 08:58 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 11:00 pmWhy does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:47 pmAttorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:33 pmFor as long you people continue to ignore my questions regarding the security of my account and my bank drafts, I will continue to send you emails.Next up I will file in Small Claims in Boston. I will also seek to file criminal charges in Boston and contact the Attorney General in both Boston and [redacted].You people are beyond unprofessional.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:30 pmWhy does [redacted] show I have two account numbers where funds are being deposited into your company? Why did you seize my funds and "ban" me? First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 06:28 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Wed, Nov 25, 2015 at 5:28 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 06:28 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 01:26 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 08:27 amFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 24 05:35 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 24 04:31 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question?[redacted] Nov 24 04:23 pmHi [redacted],The open charge back claim on your account at the moment is a $75 charge from your card [redacted] on November 14, 2015.The notice of the claim you provided from us is not the same card number or claim.Further, we do not have a phone line for customer related [redacted]ers. We receive a very high volume of inquires per day and the most efficient way to address all of them is via email. Phone support, would hinder our ability to fully address all inquiries received on a given day.I apologize for the inconvenience, however until the aforementioned charges have been dropped against DraftKings, your account will remain in the banned state.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 04:20 pmI DON'T UNDERSTAND. Why will you not contact me by phone? I stopped "recurring drafts" because they were not authorized. There is a difference between me depositing money from my connected bank account and recurring deposits. Are you telling me that I withdrew $75 and used it, then filed a claim that shorted the account $75? What exactly is going on?Why does [redacted] state that I have two (2) account numbers with Draft Kings?You banned me without notice. You refused to answer your Customer Service phone number. You refuse to give me access to my account and you have not explained what it is you are demanding on me now. First it was drop the claim and prove it. I did that WHAT IS THAT YOU WANT FROM ME before giving me access to my account the money you have seized from me?[redacted] Nov 24 04:10 pmHi [redacted],After hearing from our Risk Management team, it appears that the charge back claim in question is a $75 charge from your card [redacted] on November 14, 2015.Since this charge has not yet been dropped, we will not be able to re-open your account or look into reinstating its use.Please let us know once these charges have been dropped so we can get confirmation from our merchant bank.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 04:08 pmChargeback has not been reversed. He disputed a $75 deposit from Nov. 14 on cc [redacted].[redacted] Nov 24 02:54 pmCb check[redacted] Nov 24 02:29 pmAttached is the documentation you demanded of me. When will I have access to my account and my funds? What is the status of the games you locked me out of Sunday & Monday? Why do I have two account numbers? Whaty did you do with my money and where is the accounting of it?[redacted] [redacted] WF Draft Kin...pdf[redacted] Nov 24 11:45 amCB Update, please.[redacted] Nov 24 11:45 amGood Afternoon,We have forwarded this to our Risk Management team and we will reach back out to you once we've received an update regarding this [redacted].Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 11:44 amWhy are you not responding? Where is the money you seized from me?[redacted] Nov 24 09:19 amCb check[redacted] Nov 24 09:18 amWhat is the status of my account? Why did Monday pass without contact from you risk people?[redacted] Nov 23 11:49 amIf I am not contacted by your Risk people today I will pursue this legally starting with the [redacted] Attorney General's office.[redacted] Nov 23 10:10 amWhen is someone going to contact me and settle my account? When do I get access to my account and my funds?[redacted] Nov 22 12:59 pmThen WHY does [redacted] give two account numbers for deposit? Again, why are there two account numbers?[redacted] Nov 22 12:55 pmHave we received any confirmation?Thanks![redacted] Nov 22 12:54 pmHi [redacted],As previously mentioned, it is not possible for a user to fund multiple accounts on DraftKings using the same deposit source. Once a deposit source is used on one account, that source locks to that account and cannot be used to fund any other accounts. If a user tried to use the same card on another account, there would be a restriction preventing this from happening. Once I have heard back from our Risk Management Department regarding your claim, I will reach back out to you with details.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 22 12:44 pmWhy are you not responding to my inquiry regarding 2 account numbers?You banned me, accused me of wrongdoing, refused to give access to my games while others have the ability to manage their games. Moreover, if 2 account numbers could be that my identity and bank information has been potentially comprised, you have have done nothing to alert me or communicate with me about it.On Nov 22, 2015 9:45 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote:Why are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted]<tel:[redacted]> & [redacted]<tel:[redacted]>. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 10:45 amWhy are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted]<tel:[redacted]> & [redacted]<tel:[redacted]>. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 09:56 amI don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted] & [redacted]. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 09:53 amHi [redacted],Once a card is used on an account on DraftKings, it locks into place and is not able to be used by any other account on the site.I apologize for the inconvenience, however there is no reason that you would be able to fund two accounts using the same card on DraftKings.Thanks for your patience while I wait on word from our Risk Management team regarding this dispute.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 22 09:48 am[redacted],Why do I have two account numbers with Draft Kings if I only opened one account? The bank said deposits were going to two different account numbers. Under what circumstances would this happen?[redacted] Nov 21 01:45 pmHi [redacted],I will reach out to our Risk Management department regarding your Chargeback dispute information. Please keep in mind although you may have resolved the dispute with your bank, it can take some time for us to receive the confirmation from them as it is not instant. Once I have heard back from our Risk Management Department, I will reach back out to you with the details they have provided.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 01:25 pmIt should be noted I have provided you with the case #, questioned why there are two account numbers under my when I only opened one and requested to have access toy account prior to Sundays games.By refusing access after I met your request which I consider to be intimidation.You are not allowing me access to my lineups.On what basis are you treating me differently than others?[redacted] Nov 21 12:50 pmMy phone number is [redacted]<tel:[redacted]>. I need to know why I have two account numbers with Draft Kings?On Sat, Nov 21, 2015 at 11:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: I just got off the phone with [redacted]. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?[redacted] Nov 21 12:27 pmI just got off the phone with [redacted]. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?[redacted] Nov 21 12:10 pmThe claim was closed. The claim# was [redacted].[redacted] Nov 21 10:48 amGood morning,As your account is currently banned, you will not be able to login and access/ view your entries. All entries are still valid and your contests remain live as they did prior to the ban. In order to proceed with the reinstatement of your account, you will need to drop the dispute you have opened with your bank.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:36 amYou are not answering my questions. How do I even know what those lineups are? What did you do with the lineups I created and entered before you "banned" me from your site?[redacted] Nov 21 10:25 amGood Afternoon,The contests that you have entered will still run as scheduled. Your entries will have the opportunity to win money in the contests as well, but you will not be able to edit any of those lineups.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:17 amSo I have no access to the lineups of the games I have started? Moreover, you destroyed the work I put into the other 100+ bets?Am I understanding this correctly?[redacted] Nov 21 10:08 amGood morning,Any live contests that you are in will commence normally, however you will not be able to edit your lineups. Any upcoming contests that you in have been withdrawn.Let us know if you have any other questions!Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:01 amI will do that again. What is the status of my wagers this week? What happens to those games?[redacted] Nov 21 09:58 amGood morning,In order to reinstate your account, you will need to reach out to your bank in which the dispute was opened. Once we have received confirmation that the chargeback dispute has been dropped, we can move forward with reinstating your account.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 08:18 amWhat have you done with the funds I used this week? What is the status of those games?Again, I did not initiate a dispute. I asked [redacted] to stop the automatic debits that have been occurring. I sent you copies of those transactions.I want the status of the games in process and money I have wagered already this week.[redacted] Nov 20 11:22 pmGood Evening,Your account is not closed at this time, it is rather banned until the charge back is dropped. This is common operating procedure on our end for these types of issues.Once our merchant bank has received word that the charge back has been closed, we will re-open your account.If you need anything else please let us know.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 11:10 pmNow you are refusing to refund my money after you "banned" me, accused me of falsely filing a claim and freezing me out of my account without consulting or notice?You just said you closed my account? I suggest your legal department or risk people contact me.I spent hours, hours on the games I played this week. Your accusations are baseless and without merit.[redacted] Nov 20 11:04 pmGood Evening,We apologize for the inconvenience. The account was closed due to chargebacks from the merchant bank. Additionally, we can provide additional details on this dispute on Monday between the hours of 9pm and 5pm; however, our risk management team is not in the office at this time. The funds must remain in the account until the dispute has been dropped and it shows in our system as such.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:58 pmHere is what I want you to do.Close my account and refund every cent I have invested since week.The way you have treated me is beyond anything I would have expected or will tolerate.I can appreciate that you take disputes seriously. I do not appreciate what you have done, what you have accused me of and how I have been treated.You "banned" me without consulting me. You accused me of initiating a dispute with a third party against you?Remarkable. I am in business and treat people with respect, personally and professionally. I was your customer not your enemy.[redacted] Nov 20 10:49 pmHello,The funds are currently in your account. You will be able to use the funds that you had prior to being indefinitely banned once our merchant bank receives confirmation of the dropped chargeback.I thank you for your patience.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:47 pmSo what happens to the funds I used this week and this Sunday?[redacted] Nov 20 10:44 pmGood Evening,Please note that me referencing [redacted] in my initial response was my mistake as it was in fact with your bank rather thank [redacted]. I thank you for stopping this charge back, please note that we must wait confirmation from our merchant bank that this charge back has been stopped and completed.Please allow until the end of the weekend or longer for this charge back to reversed.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:40 pmI did reach out to [redacted] and they did stop the charge. That is complete.They stated to me the issue was on your end not theirs. They had no other comments other than it was an "error."I really don't understand what is going on and why you would shut me down, without notice or communication.I also don't understand your references to [redacted] and that I opened a dispute?Please clarify.[redacted] Nov 20 10:34 pmGood Evening,I would reach out to [redacted] at this time and see if this charge back and be dropped.Once this is done, we can start the processes of re-opening your account.If you need anything else please let us know.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:28 pmMy bank [redacted] was automatically debiting my account and I called them to stop it. If there is a dispute it is between you and [redacted].I spent hours on my games this week. Some of those games started yesterday.You randomly shut me down, without notice and now accused me of initiating a fraudulent claim?I stunned. What exactly is it you are accusing me of?[redacted] Nov 20 10:24 pmHello [redacted],According to our database you have opened a chargeback dispute with your bank, which we take very seriously and your account will not be reinstated until the dispute is dropped and our merchant bank if notified.Sorry for the confusion.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:20 pmWhat are you talking about? I have not issued a [redacted] dispute? I never once used [redacted] in conjunction with Draft Kings?What is this about?[redacted] Nov 20 10:16 pmGood Evening,It appears that you have issued a [redacted] dispute. Your account has been banned and you will not be able to play or access your account until your dispute is dropped and our disk assessment department receives confirmation of this.This process can take up to a week. At this time, please drop the dispute so this process can begin ASAP.[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:12 pm[redacted], my locations are on and have been on.[redacted] B Nov 20 09:59 pmHi [redacted],We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..Q. I am in a permitted jurisdiction, however, my account is showing as restricted?A. We recently updated our geographic location authentication systems. IMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW". If you disallow this permission, you will not be able to use the website. For additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.Q. How does the deposit bonus work? I deposited money but the funds were not matched?A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.Q. I referred a friend to the site, however, I did not receive the bonus?A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly.Q. How do withdrawals work? How do I get my money?A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ([redacted], Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings![redacted] Customer Experience Team Leader DraftKings Inc.[redacted] Nov 20 09:51 pmCan you tell me why my account has been restricted?[redacted] [redacted] Nov 20 09:44 pmWhy has my account been restricted? [redacted] Nov 20 09:40 pmI cannot login into my account?[redacted]<mailto:[redacted]>[redacted]
The response from the merchant to the consumer, which seems to have been lost in transit is below. The merchant has confirmed with the issuing bank that the dispute has not been dropped. The merchant has exhausted all potential avenues and is able to confirm the charge is still disputed. We require that the consumer work with the card issuing bank to resolve the matter at hand. As outlined in the terms of service, any consumer who charges back a deposit will have their account closed. Until the dispute has been dropped, the account will not be reinstated
The confirmation code provided to the consumer is not applicable for tracking purposes. As it has been nearly three months of the check not being delivered, we have issued a stop-payment on the outstanding check and have issued a $40.00 credit to the customers DraftKings account. The consumer can withdraw those funds or use them as they please. If they intend to withdraw the funds, please do so via [redacted] and not by check to avoid complications with their PO Box.
The consumer did deposit funds to their account, however, filed disputes with their bank for the total amount and won those disputes. As a result, they were refunded by their bank for the disputes they filed and if the merchant was to refund them, they would receiving subsequent funds they are not...
entitled too. The consumer must take this matter up with their bank as there is no further action needed between the consumer and merchant as the consumer filed disputes with their bank.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I reject the response based on the fact that this company has refused to explain why there were two (2) account numbers in my name. One which I used and set up and the other pulling unauthorized "recurring" withdrawals. I was alerted to this by my bank's Fraud Department. I have asked for an explanation 22 times via email because they refuse to speak with me. Every email they have ignored.This is the basis for the original complaint and they have REFUSED to explain it. The bank feels my identity may have been compromised and this group has conveniently failed to address or explain the the two (2) account numbers and unauthorized withdrawals. Moreover, they accused me of filing a false claim and at this point I have set up alerts for Credit Monitoring.The fact they refuse to address it and respond suggests that they either do not care, don't have an explanation or they do not want to disclose what they have discovered.
Regards,
[redacted]
We appreciate the feedback in regards to our policies and how they can be best handled in the future, within our regulatory obligation. As a final make-good, we are willing to provide the customer with 150 DK Dollars which can be used for play on the site but is non-withdrawable. Please let us know if this resolution is satisfactory.
The merchant has been in consistent communication with the customer. The customer has been refunded the $24. 50 back to his deposit source and his DraftKings account has been reinstated for play. If the consumer would like any further mediation, the merchant will be more than happy to comply.
Not all accurate or true. it was for the same...
thing. their were no 3 separate occasions only 1 that got disputed twice. until I was willing to drop everything some people were very rude, and harassed me. I'm over that part. sometimes some people have to be a little abusive to get their work done after taken all the crap they do from some customers, and even though they don't mean it sometimes a hard day at work, and you can take it out on someone. I don't want this whole thing blowing up on either side more then it already has. all I asked for was 1 last chance I accepted my wrong doing, and from what I was doing their wrong doing they also apologized and moved on from. we both did wrong that lead to the initial problem. the thing that irritated me the most was after I carefully read their terms & conditions as well rules, and it made it very clear NO ONE MAY HAVE 2 ACCOUNTS, and just because I have a lot of friends in the fantasy sports world, and I know a handful of very successful players that make hundreds of thousands, and win a lot of tournament's that use multiple accounts some use 1 account strictly for football, and another for all other sports. I know I have broken a rule, but when I questioned why don't these same rules apply for everyone I felt blown off. I have gone out of my way to make everything work out in their favor, and I could not apologize enough, and finally they said look we are going to email you a form sign it, and fax it in it will help us get the [redacted] case closed out as well prevent a new one from opening, and we will most likely give you 1 last chance, witch would be my 3rd and final strike, as it would help them out for signing a legal document. I have been more then co operative we sat down had a very nice phone call, everyone was calm. but the story changed. I keep noted of all my phone calls just so I know for my reference what went on any agreements made etc so I have my own guide lines. the new story was it was just to close out the [redacted] close, when originally it was to help [redacted] close case in their favor, and I gave up my right to dispute a transaction against them. it was never intended to allow me 1 last chance to play again. I never used my "3rd chances it was just 2 chances on the same matter. I initially closed the dispute, that was number 1. then number 2 was opening up another one a few days later after a nasty phone call, nut again that's the past. I explained to them I am not out to hurt them, you guys at better business berau are the only ones that know about this issue I kept it to my self. I even had people ask why have I not seen you on draft kings in awhile, and I kept it to myself, I just needed a break. I feel as if I remained loyal as well I have only used draft kings even when this all was going down I never switched to another site in hopes just to see that I would not ditch them if they ever give me that final chance to prove I will not do them any wrong, and I remained true them. it was only just recently I tried another site out, and don't really like it. if I was out to do any harm, I honestly don't think I would be out still telling people draft kings is the best even after my problems, I still recommended draft kings, I still want to play with them. if I did not move on, and accept things, and put them in the past I would not be asking for my 3rd chance to prove I Can be loyal, and not do them any wrong. I have written articles about them to help bring in more people for baseball season on who the good pitchers are during [redacted] season, not this season, but I Have in the past, and I am willing to start writing them again, I have even been really thinking about writing them up again for the last month of baseball season, and start something new for [redacted], maybe hockey since I got into it and was doing fairly well towards the end of the season. but I don't have access to the site anymore, and salaries along with other tools the site offers to help me write up my favorite pitchers in each category low tier mid tier high tier. I honestly would not be pushing so hard to get that last chance if I did not want to play here. after everything we both have been through resolving this matter for me to ask for a last chance, and not just walk away from it never talking to you again, I think that shows a lot, and I WOULD NOT SCREW UP IF GIVING THE OPPURTUNITY.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The only problem is I never advertised I would give anyone money to sign up with my referral link. You have no proof of anything, and if that is so why is my fathers account banned? His account has been on your site longer than I have he is not my referral. I have gotten multiple emails saying that my father is banned also when his account has nothing to do with this.
Regards,
[redacted]
My account is [redacted], and it is restricted by Draftkings. I cannot deposit, make a withdrawal, or participate in their services. The balance is $224.00.
Regards,
[redacted]
While the consumer claims they never received the said check, the merchant never had the check returned to our office. The consumer should contact their local postal office for additional information.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I will accept the refund but I must deny the claims of the business responding to me. It shouldn't matter how high service volumes are at the time, a simple email response to someone who has such a minor issue should take no time at all. Especially with such a small dollar amount on top of ME having to remind the company MYSELF of how they have continuously ignored me. I greatly appreciate my refund after all of my begging and I wish your business well and hope you practice fairness in all your endeavors. If you can, please provide me with which one of MY debit cards in MY name that I uploaded MY funds with you will be charging the $5.13 back to since you guys have EVERYONEs card information on file for confirmation please and thank you. I need to know for tracking purposes and to ensure that the funds have been sent back to me in a timely manner. Thanks in advance for your cooperation.
Regards,
[redacted]
Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later date. A player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue...
refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience.
Contrary to what the consumer believes, he did insert the incorrect [redacted] email upon their withdrawal request. DraftKings does not manually submit withdrawal requests for users whom request a withdrawal and the consumer is responsible for submitting the proper address. This dispute can closed as [redacted] as returned the $1,000.00 to the consumers account. The consumer can confirm this and DraftKings is happy to provide any documentation needed to validated the claim as well.
Please review the following correspondence between the consumer and merchant: [redacted] Nov 30 10:47 amHi [redacted],Since it appears your charge back claim was settled in your favor, we will be banning your account and returning your account balance ($387.24) minus the $75 [redacted] has...
already returned to you.Please be on the lookout for your confirmation e-mail in the coming 12-24 hours and please refrain from creating additional accounts on DraftKings as these will not be permitted to play on DraftKings.If you have any questions regarding your withdraw once you receive your e-mail, please let me know.Regards,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 30 10:11 amwaiting for [redacted] Nov 30 09:33 amWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 6:06 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 29 07:25 pmAre there any further details we can provide?[redacted] Nov 29 07:07 pmWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 29 06:54 pm[redacted] - Any further information on this..[redacted] Nov 29 06:48 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 02:28 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 09:38 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 28 08:58 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized?[redacted]On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 11:00 pmWhy does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:47 pmAttorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:33 pmFor as long you people continue to ignore my questions regarding the security of my account and my bank drafts, I will continue to send you emails.Next up I will file in Small Claims in Boston. I will also seek to file criminal charges in Boston and contact the Attorney General in both Boston and [redacted].You people are beyond unprofessional.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 10:30 pmWhy does [redacted] show I have two account numbers where funds are being deposited into your company? Why did you seize my funds and "ban" me? First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 06:28 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Wed, Nov 25, 2015 at 5:28 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 06:28 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 01:26 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 25 08:27 amFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 24 05:35 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...[redacted] Nov 24 04:31 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question?[redacted] Nov 24 04:23 pmHi [redacted],The open charge back claim on your account at the moment is a $75 charge from your card [redacted] on November 14, 2015.The notice of the claim you provided from us is not the same card number or claim.Further, we do not have a phone line for customer related [redacted]ers. We receive a very high volume of inquires per day and the most efficient way to address all of them is via email. Phone support, would hinder our ability to fully address all inquiries received on a given day.I apologize for the inconvenience, however until the aforementioned charges have been dropped against DraftKings, your account will remain in the banned state.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 04:20 pmI DON'T UNDERSTAND. Why will you not contact me by phone? I stopped "recurring drafts" because they were not authorized. There is a difference between me depositing money from my connected bank account and recurring deposits. Are you telling me that I withdrew $75 and used it, then filed a claim that shorted the account $75? What exactly is going on?Why does [redacted] state that I have two (2) account numbers with Draft Kings?You banned me without notice. You refused to answer your Customer Service phone number. You refuse to give me access to my account and you have not explained what it is you are demanding on me now. First it was drop the claim and prove it. I did that WHAT IS THAT YOU WANT FROM ME before giving me access to my account the money you have seized from me?[redacted] Nov 24 04:10 pmHi [redacted],After hearing from our Risk Management team, it appears that the charge back claim in question is a $75 charge from your card [redacted] on November 14, 2015.Since this charge has not yet been dropped, we will not be able to re-open your account or look into reinstating its use.Please let us know once these charges have been dropped so we can get confirmation from our merchant bank.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 04:08 pmChargeback has not been reversed. He disputed a $75 deposit from Nov. 14 on cc [redacted].[redacted] Nov 24 02:54 pmCb check[redacted] Nov 24 02:29 pmAttached is the documentation you demanded of me. When will I have access to my account and my funds? What is the status of the games you locked me out of Sunday & Monday? Why do I have two account numbers? Whaty did you do with my money and where is the accounting of it?[redacted] [redacted] WF Draft Kin...pdf[redacted] Nov 24 11:45 amCB Update, please.[redacted] Nov 24 11:45 amGood Afternoon,We have forwarded this to our Risk Management team and we will reach back out to you once we've received an update regarding this [redacted].Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 24 11:44 amWhy are you not responding? Where is the money you seized from me?[redacted] Nov 24 09:19 amCb check[redacted] Nov 24 09:18 amWhat is the status of my account? Why did Monday pass without contact from you risk people?[redacted] Nov 23 11:49 amIf I am not contacted by your Risk people today I will pursue this legally starting with the [redacted] Attorney General's office.[redacted] Nov 23 10:10 amWhen is someone going to contact me and settle my account? When do I get access to my account and my funds?[redacted] Nov 22 12:59 pmThen WHY does [redacted] give two account numbers for deposit? Again, why are there two account numbers?[redacted] Nov 22 12:55 pmHave we received any confirmation?Thanks![redacted] Nov 22 12:54 pmHi [redacted],As previously mentioned, it is not possible for a user to fund multiple accounts on DraftKings using the same deposit source. Once a deposit source is used on one account, that source locks to that account and cannot be used to fund any other accounts. If a user tried to use the same card on another account, there would be a restriction preventing this from happening. Once I have heard back from our Risk Management Department regarding your claim, I will reach back out to you with details.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 22 12:44 pmWhy are you not responding to my inquiry regarding 2 account numbers?You banned me, accused me of wrongdoing, refused to give access to my games while others have the ability to manage their games. Moreover, if 2 account numbers could be that my identity and bank information has been potentially comprised, you have have done nothing to alert me or communicate with me about it.On Nov 22, 2015 9:45 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote:Why are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted]<tel:[redacted]> & [redacted]<tel:[redacted]>. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 10:45 amWhy are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, "[redacted] G" <[redacted]<mailto:[redacted]>> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted]<tel:[redacted]> & [redacted]<tel:[redacted]>. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 09:56 amI don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted] & [redacted]. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings?[redacted] Nov 22 09:53 amHi [redacted],Once a card is used on an account on DraftKings, it locks into place and is not able to be used by any other account on the site.I apologize for the inconvenience, however there is no reason that you would be able to fund two accounts using the same card on DraftKings.Thanks for your patience while I wait on word from our Risk Management team regarding this dispute.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 22 09:48 am[redacted],Why do I have two account numbers with Draft Kings if I only opened one account? The bank said deposits were going to two different account numbers. Under what circumstances would this happen?[redacted] Nov 21 01:45 pmHi [redacted],I will reach out to our Risk Management department regarding your Chargeback dispute information. Please keep in mind although you may have resolved the dispute with your bank, it can take some time for us to receive the confirmation from them as it is not instant. Once I have heard back from our Risk Management Department, I will reach back out to you with the details they have provided.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 01:25 pmIt should be noted I have provided you with the case #, questioned why there are two account numbers under my when I only opened one and requested to have access toy account prior to Sundays games.By refusing access after I met your request which I consider to be intimidation.You are not allowing me access to my lineups.On what basis are you treating me differently than others?[redacted] Nov 21 12:50 pmMy phone number is [redacted]<tel:[redacted]>. I need to know why I have two account numbers with Draft Kings?On Sat, Nov 21, 2015 at 11:26 AM, [redacted] G <[redacted]<mailto:[redacted]>> wrote: I just got off the phone with [redacted]. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?[redacted] Nov 21 12:27 pmI just got off the phone with [redacted]. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers?[redacted] Nov 21 12:10 pmThe claim was closed. The claim# was [redacted].[redacted] Nov 21 10:48 amGood morning,As your account is currently banned, you will not be able to login and access/ view your entries. All entries are still valid and your contests remain live as they did prior to the ban. In order to proceed with the reinstatement of your account, you will need to drop the dispute you have opened with your bank.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:36 amYou are not answering my questions. How do I even know what those lineups are? What did you do with the lineups I created and entered before you "banned" me from your site?[redacted] Nov 21 10:25 amGood Afternoon,The contests that you have entered will still run as scheduled. Your entries will have the opportunity to win money in the contests as well, but you will not be able to edit any of those lineups.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:17 amSo I have no access to the lineups of the games I have started? Moreover, you destroyed the work I put into the other 100+ bets?Am I understanding this correctly?[redacted] Nov 21 10:08 amGood morning,Any live contests that you are in will commence normally, however you will not be able to edit your lineups. Any upcoming contests that you in have been withdrawn.Let us know if you have any other questions!Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 10:01 amI will do that again. What is the status of my wagers this week? What happens to those games?[redacted] Nov 21 09:58 amGood morning,In order to reinstate your account, you will need to reach out to your bank in which the dispute was opened. Once we have received confirmation that the chargeback dispute has been dropped, we can move forward with reinstating your account.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 21 08:18 amWhat have you done with the funds I used this week? What is the status of those games?Again, I did not initiate a dispute. I asked [redacted] to stop the automatic debits that have been occurring. I sent you copies of those transactions.I want the status of the games in process and money I have wagered already this week.[redacted] Nov 20 11:22 pmGood Evening,Your account is not closed at this time, it is rather banned until the charge back is dropped. This is common operating procedure on our end for these types of issues.Once our merchant bank has received word that the charge back has been closed, we will re-open your account.If you need anything else please let us know.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 11:10 pmNow you are refusing to refund my money after you "banned" me, accused me of falsely filing a claim and freezing me out of my account without consulting or notice?You just said you closed my account? I suggest your legal department or risk people contact me.I spent hours, hours on the games I played this week. Your accusations are baseless and without merit.[redacted] Nov 20 11:04 pmGood Evening,We apologize for the inconvenience. The account was closed due to chargebacks from the merchant bank. Additionally, we can provide additional details on this dispute on Monday between the hours of 9pm and 5pm; however, our risk management team is not in the office at this time. The funds must remain in the account until the dispute has been dropped and it shows in our system as such.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:58 pmHere is what I want you to do.Close my account and refund every cent I have invested since week.The way you have treated me is beyond anything I would have expected or will tolerate.I can appreciate that you take disputes seriously. I do not appreciate what you have done, what you have accused me of and how I have been treated.You "banned" me without consulting me. You accused me of initiating a dispute with a third party against you?Remarkable. I am in business and treat people with respect, personally and professionally. I was your customer not your enemy.[redacted] Nov 20 10:49 pmHello,The funds are currently in your account. You will be able to use the funds that you had prior to being indefinitely banned once our merchant bank receives confirmation of the dropped chargeback.I thank you for your patience.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:47 pmSo what happens to the funds I used this week and this Sunday?[redacted] Nov 20 10:44 pmGood Evening,Please note that me referencing [redacted] in my initial response was my mistake as it was in fact with your bank rather thank [redacted]. I thank you for stopping this charge back, please note that we must wait confirmation from our merchant bank that this charge back has been stopped and completed.Please allow until the end of the weekend or longer for this charge back to reversed.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:40 pmI did reach out to [redacted] and they did stop the charge. That is complete.They stated to me the issue was on your end not theirs. They had no other comments other than it was an "error."I really don't understand what is going on and why you would shut me down, without notice or communication.I also don't understand your references to [redacted] and that I opened a dispute?Please clarify.[redacted] Nov 20 10:34 pmGood Evening,I would reach out to [redacted] at this time and see if this charge back and be dropped.Once this is done, we can start the processes of re-opening your account.If you need anything else please let us know.Thank you,[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:28 pmMy bank [redacted] was automatically debiting my account and I called them to stop it. If there is a dispute it is between you and [redacted].I spent hours on my games this week. Some of those games started yesterday.You randomly shut me down, without notice and now accused me of initiating a fraudulent claim?I stunned. What exactly is it you are accusing me of?[redacted] Nov 20 10:24 pmHello [redacted],According to our database you have opened a chargeback dispute with your bank, which we take very seriously and your account will not be reinstated until the dispute is dropped and our merchant bank if notified.Sorry for the confusion.Best,[redacted]Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:20 pmWhat are you talking about? I have not issued a [redacted] dispute? I never once used [redacted] in conjunction with Draft Kings?What is this about?[redacted] Nov 20 10:16 pmGood Evening,It appears that you have issued a [redacted] dispute. Your account has been banned and you will not be able to play or access your account until your dispute is dropped and our disk assessment department receives confirmation of this.This process can take up to a week. At this time, please drop the dispute so this process can begin ASAP.[redacted].Customer Experience Associate DraftKings Inc.[redacted] Nov 20 10:12 pm[redacted], my locations are on and have been on.[redacted] B Nov 20 09:59 pmHi [redacted],We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..Q. I am in a permitted jurisdiction, however, my account is showing as restricted?A. We recently updated our geographic location authentication systems. IMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW". If you disallow this permission, you will not be able to use the website. For additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.Q. How does the deposit bonus work? I deposited money but the funds were not matched?A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.Q. I referred a friend to the site, however, I did not receive the bonus?A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly.Q. How do withdrawals work? How do I get my money?A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ([redacted], Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings![redacted] Customer Experience Team Leader DraftKings Inc.[redacted] Nov 20 09:51 pmCan you tell me why my account has been restricted?[redacted] [redacted] Nov 20 09:44 pmWhy has my account been restricted? [redacted] Nov 20 09:40 pmI cannot login into my account?[redacted]<mailto:[redacted]>[redacted]
The response from the merchant to the consumer, which seems to have been lost in transit is below. The merchant has confirmed with the issuing bank that the dispute has not been dropped. The merchant has exhausted all potential avenues and is able to confirm the charge is still disputed. We require that the consumer work with the card issuing bank to resolve the matter at hand. As outlined in the terms of service, any consumer who charges back a deposit will have their account closed. Until the dispute has been dropped, the account will not be reinstated