Ms [redacted] told us she purchased a set of aftermarket handlebars and risers from her personal friend, [redacted] At the request of Ms***, it is our understanding that Mr [redacted] installed those handlebars on Ms***'s motorcycle We also understand from previous conversations with Ms [redacted] that Mr [redacted] is a machinist, not a professional mechanic Ms [redacted] further told us that Mr [redacted] purchased the handlebars from [redacted] Custom in Medford, CT.According to Ms***, Mr [redacted] selected and purchased the product, 12.5" handlebars (Part No0601-0619) and 5.5" risers (Part No0602-0504), from our selection of over handlebars and over risers found in our Drag Specialties catalog (www.dragspecialties.com)According to Ms***, Mr [redacted] installed the handlebars and risers on Ms***'s bike and that the handlebars were taller than Ms [redacted] prefers We do not know if Mr [redacted] showed the handlebars and riser to Ms [redacted] before installing the product on her bike or whether she approved the purchase of the handlebars and risers or approved the installation of the handlebars and risersDrag Specialties sold the handlebars and risers, which are not defective, to [redacted] Custom in Medford, Ct [redacted] Custom is not a subsidiary of Drag Specialties We have no knowledge of portraying [redacted] Custom as an authorized or legal business entity However, [redacted] Custom is an independent business to which Drag Specialties sells product We have no knowledge that [redacted] Custom is not a legal business entityAccording to Ms***, she and/or Mr [redacted] tried to return the handlebars and risers to [redacted] Customs without success Then, Ms [redacted] contacted Drag Specialties to try to return the product and get a refund from Drag Specialties We explained to Ms [redacted] that Drag Specialties is strictly a wholesaler and works through its dealers with respect to refunds However, because the handlebars and risers have been installed, the product was no longer new and we would not issue a return authorization to [redacted] Custom There is nothing wrong with the product purchased other than the product purchased resulted in a "Tall" set of handlebars and, therefore, Ms [redacted] has decided that she does not like them Ms [redacted] and/or her friend, [redacted] , did not do adequate research or analysis before having the handlebars and risers installed and wants someone else to pay for her errorWe are unable to address Ms***'s issue
This company is pathetic their poorly made gas caps that fit very sloppy totally destroyed my paint job *** *** *** *** *** *** ** *** *** not just me my bike was in mint condition but it's years old and so it is expensive to have repainted to have everything match they took over a year to get back to me just to tell me they couldn't do anything and that the caps weren't defective which I call ** that they even tested it My oem caps didn't leak and they were years old I just figured I'd change them for some new chrome but what a mistake that was using this terrible company if you really tested them show evidence for it they were extremely rude when I tried to contact I was treated like a number not a customer
DRAG SPECIALTIES IS A C-R-A-P COMPANYI took my sportster cylinders to a machine shop to be bored over stockI was told they could do the work and supply the new pistons for a reasonable priceI said "ok do it"I got my new pistons in a box labeled "Drag Specialties Piston Set"When I began to install the pistons I arranged them accordingly by locating the larger valve divots on the piston top inwards toward the intake and the smaller divits outward toward the exhaustBut when I looked under the piston to locate the wrist pin bosses and make sure that they were on the right side of the engine according to my HD manual the front piston had the boss on the left sideI was given rear pistons not a front and rear piston! I went back to the machine shop and showed them my old pistons which had the bosses in the correct position compared them with the new pistonsHe went to the rack and opened another piston set from Drag Specialities and behold the same situation, rear pistons! He called Drag Specialities and talked to one of their Tech's(YEAH RIGHT)And was told that the position of the bosses would not affect performance or balanceJust turn the other piston backwards observing the valve divotsThe pistons were made by a company in Taiwan that makes one rear Harley piston and passes them off as a front and rear set, imported and boxed and labeled "Drag Specialties Piston Set"These parts cannot be returned to Drag Specialties but must be returned to the company in TaiwanGet on their web page and at the bottom of the home page click on LEGAL DISCLAMERSHere is a linkhttp://www.dragspecialties.com/legal-disclaimers/
Legal Disclaimers WARRANTIES AND GUARANTEES
We do not guarantee the items sold by us or warrant the merchantability or fitness of purposeManufacturers supply their own warranties and guarantees and most of them do not permit a wholesaler or distributor to make any adjustment, replace any part or accept for return or exchange any defective or unsatisfactory itemPlease follow the guarantee instructions when provided by the manufacturerAny damages arising from the design or manufacturing of any item are the sole responsibility of the manufacturerAfter a few paragraphs of legal mumbo jumbo a long list of Harley Davidson ModelsSTAY AWAY FROM THIS DRAG OF A COMPANY
Despite four communications through the RevDex.com, Ms. [redacted] has still failed to state what is defective with these
handlebar products. Because [redacted] installed the handlebars on Ms. [redacted]’s motorcycles, the handlebars
are used. LeMans Corporation does not
accept returns of used product. If [redacted] or Ms. [redacted] had determined they had purchased the wrong handlebars,
the handlebars should not have been installed. The handlebars should have been returned prior to installation.It appears that Ms. [redacted]’s complaint should be directed
to [redacted]. [redacted] selected
and sold these handlebars to Ms. [redacted]. There are at least 12 authorized Drag Specialties dealers within 20
miles of Ms [redacted]’s location. It was
[redacted] who made the decision to purchase the handlebars from [redacted]
Custom.We never offered to send Ms.[redacted] a catalog. Our catalogs were available on line.We do not see any likelihood of resolving this situation.
Therefore, this response will conclude our involvement in this matter.Thank you,
[redacted]
Ms. [redacted] told us she purchased a set of aftermarket handlebars and risers from her personal friend, [redacted]. At the request of Ms. [redacted], it is our understanding that Mr. [redacted] installed those handlebars on Ms. [redacted]'s motorcycle. We also understand from previous conversations...
with Ms. [redacted] that Mr. [redacted] is a machinist, not a professional mechanic. Ms. [redacted] further told us that Mr. [redacted] purchased the handlebars from [redacted] Custom in Medford, CT.According to Ms. [redacted], Mr. [redacted] selected and purchased the product, 12.5" handlebars (Part No. 0601-0619) and 5.5" risers (Part No. 0602-0504), from our selection of over 200 handlebars and over 130 risers found in our Drag Specialties catalog (www.dragspecialties.com).
According to Ms. [redacted], Mr. [redacted] installed the handlebars and risers on Ms. [redacted]'s bike and that the handlebars were taller than Ms. [redacted] prefers. We do not know if Mr. [redacted] showed the handlebars and riser to Ms. [redacted] before installing the product on her bike or whether she approved the purchase of the handlebars and risers or approved the installation of the handlebars and risers.
Drag Specialties sold the handlebars and risers, which are not defective, to [redacted] Custom in Medford, Ct. [redacted] Custom is not a subsidiary of Drag Specialties. We have no knowledge of portraying [redacted] Custom as an authorized or legal business entity. However, [redacted] Custom is an independent business to which Drag Specialties sells product. We have no knowledge that [redacted] Custom is not a legal business entity.
According to Ms. [redacted], she and/or Mr. [redacted] tried to return the handlebars and risers to [redacted] Customs without success. Then, Ms. [redacted] contacted Drag Specialties to try to return the product and get a refund from Drag Specialties. We explained to Ms. [redacted] that Drag Specialties is strictly a wholesaler and works through its dealers with respect to refunds. However, because the handlebars and risers have been installed, the product was no longer new and we would not issue a return authorization to [redacted] Custom. There is nothing wrong with the product purchased other than the product purchased resulted in a "Tall" set of handlebars and, therefore, Ms. [redacted] has decided that she does not like them. Ms. [redacted] and/or her friend, [redacted], did not do adequate research or analysis before having the handlebars and risers installed and wants someone else to pay for her error.
We are unable to address Ms. [redacted]'s issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Mr. [redacted] was not a personal friend and I did not know him before March of 2015. He said he did motorcycle work on the side in addition to being a machinist. He asked me what I wanted for bars and I explained what I was looking for. He said he would go to his supplier and discuss it, to make sure it was correct. DS is trying to deny fault because I didn't directly go to the shop myself. But ask yourself, do you order parts yourself when your car is in the shop? No, you let the person working on it handle it. DS also does not have an accurate description of the product in the catalog. They claim that there's a sizing chart on a different page but it doesn't direct you there and it doesn't show up online when the part number is typed in. [redacted] at DS said there is a process in which you must go through in order to become a dealer. To say they had no knowledge of long riders not being a legitimate business shows poor business practices and goes back on their statement of supposedly not dealing with the public.
Ms [redacted] told us she purchased a set of aftermarket handlebars and risers from her personal friend, [redacted] At the request of Ms***, it is our understanding that Mr [redacted] installed those handlebars on Ms***'s motorcycle We also understand from previous conversations with Ms [redacted] that Mr [redacted] is a machinist, not a professional mechanic Ms [redacted] further told us that Mr [redacted] purchased the handlebars from [redacted] Custom in Medford, CT.According to Ms***, Mr [redacted] selected and purchased the product, 12.5" handlebars (Part No0601-0619) and 5.5" risers (Part No0602-0504), from our selection of over handlebars and over risers found in our Drag Specialties catalog (www.dragspecialties.com)According to Ms***, Mr [redacted] installed the handlebars and risers on Ms***'s bike and that the handlebars were taller than Ms [redacted] prefers We do not know if Mr [redacted] showed the handlebars and riser to Ms [redacted] before installing the product on her bike or whether she approved the purchase of the handlebars and risers or approved the installation of the handlebars and risersDrag Specialties sold the handlebars and risers, which are not defective, to [redacted] Custom in Medford, Ct [redacted] Custom is not a subsidiary of Drag Specialties We have no knowledge of portraying [redacted] Custom as an authorized or legal business entity However, [redacted] Custom is an independent business to which Drag Specialties sells product We have no knowledge that [redacted] Custom is not a legal business entityAccording to Ms***, she and/or Mr [redacted] tried to return the handlebars and risers to [redacted] Customs without success Then, Ms [redacted] contacted Drag Specialties to try to return the product and get a refund from Drag Specialties We explained to Ms [redacted] that Drag Specialties is strictly a wholesaler and works through its dealers with respect to refunds However, because the handlebars and risers have been installed, the product was no longer new and we would not issue a return authorization to [redacted] Custom There is nothing wrong with the product purchased other than the product purchased resulted in a "Tall" set of handlebars and, therefore, Ms [redacted] has decided that she does not like them Ms [redacted] and/or her friend, [redacted] , did not do adequate research or analysis before having the handlebars and risers installed and wants someone else to pay for her errorWe are unable to address Ms***'s issue
This company is pathetic their poorly made gas caps that fit very sloppy totally destroyed my paint job *** *** *** *** *** *** ** *** *** not just me my bike was in mint condition but it's years old and so it is expensive to have repainted to have everything match they took over a year to get back to me just to tell me they couldn't do anything and that the caps weren't defective which I call ** that they even tested it My oem caps didn't leak and they were years old I just figured I'd change them for some new chrome but what a mistake that was using this terrible company if you really tested them show evidence for it they were extremely rude when I tried to contact I was treated like a number not a customer
DRAG SPECIALTIES IS A C-R-A-P COMPANYI took my sportster cylinders to a machine shop to be bored over stockI was told they could do the work and supply the new pistons for a reasonable priceI said "ok do it"I got my new pistons in a box labeled "Drag Specialties Piston Set"When I began to install the pistons I arranged them accordingly by locating the larger valve divots on the piston top inwards toward the intake and the smaller divits outward toward the exhaustBut when I looked under the piston to locate the wrist pin bosses and make sure that they were on the right side of the engine according to my HD manual the front piston had the boss on the left sideI was given rear pistons not a front and rear piston! I went back to the machine shop and showed them my old pistons which had the bosses in the correct position compared them with the new pistonsHe went to the rack and opened another piston set from Drag Specialities and behold the same situation, rear pistons! He called Drag Specialities and talked to one of their Tech's(YEAH RIGHT)And was told that the position of the bosses would not affect performance or balanceJust turn the other piston backwards observing the valve divotsThe pistons were made by a company in Taiwan that makes one rear Harley piston and passes them off as a front and rear set, imported and boxed and labeled "Drag Specialties Piston Set"These parts cannot be returned to Drag Specialties but must be returned to the company in TaiwanGet on their web page and at the bottom of the home page click on LEGAL DISCLAMERSHere is a linkhttp://www.dragspecialties.com/legal-disclaimers/
Legal Disclaimers WARRANTIES AND GUARANTEES
We do not guarantee the items sold by us or warrant the merchantability or fitness of purposeManufacturers supply their own warranties and guarantees and most of them do not permit a wholesaler or distributor to make any adjustment, replace any part or accept for return or exchange any defective or unsatisfactory itemPlease follow the guarantee instructions when provided by the manufacturerAny damages arising from the design or manufacturing of any item are the sole responsibility of the manufacturerAfter a few paragraphs of legal mumbo jumbo a long list of Harley Davidson ModelsSTAY AWAY FROM THIS DRAG OF A COMPANY
Despite four communications through the RevDex.com, Ms. [redacted] has still failed to state what is defective with these
handlebar products. Because [redacted] installed the handlebars on Ms. [redacted]’s motorcycles, the handlebars
are used. LeMans Corporation does not
accept returns of used product. If [redacted] or Ms. [redacted] had determined they had purchased the wrong handlebars,
the handlebars should not have been installed. The handlebars should have been returned prior to installation.It appears that Ms. [redacted]’s complaint should be directed
to [redacted]. [redacted] selected
and sold these handlebars to Ms. [redacted]. There are at least 12 authorized Drag Specialties dealers within 20
miles of Ms [redacted]’s location. It was
[redacted] who made the decision to purchase the handlebars from [redacted]
Custom.We never offered to send Ms.[redacted] a catalog. Our catalogs were available on line.We do not see any likelihood of resolving this situation.
Therefore, this response will conclude our involvement in this matter.Thank you,
[redacted]
Ms. [redacted] told us she purchased a set of aftermarket handlebars and risers from her personal friend, [redacted]. At the request of Ms. [redacted], it is our understanding that Mr. [redacted] installed those handlebars on Ms. [redacted]'s motorcycle. We also understand from previous conversations...
with Ms. [redacted] that Mr. [redacted] is a machinist, not a professional mechanic. Ms. [redacted] further told us that Mr. [redacted] purchased the handlebars from [redacted] Custom in Medford, CT.According to Ms. [redacted], Mr. [redacted] selected and purchased the product, 12.5" handlebars (Part No. 0601-0619) and 5.5" risers (Part No. 0602-0504), from our selection of over 200 handlebars and over 130 risers found in our Drag Specialties catalog (www.dragspecialties.com).
According to Ms. [redacted], Mr. [redacted] installed the handlebars and risers on Ms. [redacted]'s bike and that the handlebars were taller than Ms. [redacted] prefers. We do not know if Mr. [redacted] showed the handlebars and riser to Ms. [redacted] before installing the product on her bike or whether she approved the purchase of the handlebars and risers or approved the installation of the handlebars and risers.
Drag Specialties sold the handlebars and risers, which are not defective, to [redacted] Custom in Medford, Ct. [redacted] Custom is not a subsidiary of Drag Specialties. We have no knowledge of portraying [redacted] Custom as an authorized or legal business entity. However, [redacted] Custom is an independent business to which Drag Specialties sells product. We have no knowledge that [redacted] Custom is not a legal business entity.
According to Ms. [redacted], she and/or Mr. [redacted] tried to return the handlebars and risers to [redacted] Customs without success. Then, Ms. [redacted] contacted Drag Specialties to try to return the product and get a refund from Drag Specialties. We explained to Ms. [redacted] that Drag Specialties is strictly a wholesaler and works through its dealers with respect to refunds. However, because the handlebars and risers have been installed, the product was no longer new and we would not issue a return authorization to [redacted] Custom. There is nothing wrong with the product purchased other than the product purchased resulted in a "Tall" set of handlebars and, therefore, Ms. [redacted] has decided that she does not like them. Ms. [redacted] and/or her friend, [redacted], did not do adequate research or analysis before having the handlebars and risers installed and wants someone else to pay for her error.
We are unable to address Ms. [redacted]'s issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Mr. [redacted] was not a personal friend and I did not know him before March of 2015. He said he did motorcycle work on the side in addition to being a machinist. He asked me what I wanted for bars and I explained what I was looking for. He said he would go to his supplier and discuss it, to make sure it was correct. DS is trying to deny fault because I didn't directly go to the shop myself. But ask yourself, do you order parts yourself when your car is in the shop? No, you let the person working on it handle it. DS also does not have an accurate description of the product in the catalog. They claim that there's a sizing chart on a different page but it doesn't direct you there and it doesn't show up online when the part number is typed in. [redacted] at DS said there is a process in which you must go through in order to become a dealer. To say they had no knowledge of long riders not being a legitimate business shows poor business practices and goes back on their statement of supposedly not dealing with the public.