Dragon Fly Farm & Fiber Mill Reviews (5)
Dragon Fly Farm & Fiber Mill Rating
Description: Farms, Yarn - Wholesale & Manufacturers
Address: 418 Lisbon Rd, Canterbury, Connecticut, United States, 06331-1700
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www.dragonflyfarm.info
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Complaint: [redacted] I am rejecting this response because: It is an auto responseI still have not received my entire order, but I did receive partial Sincerely, [redacted] ***
From: Dragon Fly Farm
Sent: Monday, February 03, 6:AM
To: ***
Subject: Thank you Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Happy Holidays!
The mill is back online and the computer
system resolvedWe appreciate your patience!
From: *** Sent: Monday, March 31, 4:PMTo: ***Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Thank you for your helpI still have not received my full order, howeverI received the majority of it, but not the last piece, a 3xrug which I paid forthis has been going on since before December, Can I please get some resolution?
*** ***
Complaint: [redacted]
I am rejecting this response because:
It is an auto response. I still have not received my entire order, but I did receive partial.
Sincerely,
[redacted]
Review: I sent a $200 deposit along with more than 100 pounds of alpaca fiber to DFF mill 10/1/13. I emailed and attempted a phone call 10/18/13. I received no answer. A phone call 12/2/13 informed me my order was finished and payment required. I paid the additional $1339.50 which included shipping costs. That's the last I heard from them. Repeated emails finally yielded two "auto-replies", and then one answer 1/7/14 stating they would find my yarn and get back to me. Again, no other contact.I finally got through to the daughter yesterday who informed me mill was closed, but she would personally go out and find my product and get back to me that same day.Again, that's the last I heard from them. An attempted phone call this morning 1/22/14 is not answered.I want my product.Desired Settlement: I want my product and a reasonable refund for my time wasted with these people.
Business
Response:
From: Dragon Fly Farm
Sent: Monday, February 03, 2014 6:31 AM
To: [redacted]
Subject: Thank you Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Happy Holidays!
The mill is back online and the computer system resolved. We appreciate your patience!
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
It is an auto response. I still have not received my entire order, but I did receive partial.
Sincerely,
Consumer
Response:
From: [redacted]
Sent: Monday, March 31, 2014 4:48 PM
To: [redacted]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Thank you for your help. I still have not received my full order, however. I received the majority of it, but not the last piece, a 3x5 rug which I paid for. this has been going on since before December, 2013. Can I please get some resolution?