Dragon House

the safeway at *** and *** ** and I contacted the corporate office to no satisfaction

Hello,Our online account is registered to my email address, however, I don't typically handle the types of complaints that are submitted. I received an email today notifying us that this complaint was unsatisfactorily closed, and we'd like to re-open it if possible, so that our team can review
it and properly respond.Would that be possible?Beth G***SrMgr, Community & Public Affairs

Thank you for your questions and bringing this to our attention.I checked with our Marketing Deptand was told that a customer does not need separate booklets for each item they wish to receive. If the items they wish can be obtained with one book of stamps, then that is all that is
required.Regarding the "special spots" or milestones, those are really intended to inform the customer holding the booklet(s) that they have reached a milestone where they can receive the item of their choice for that number of stamps. Reaching the level does not mean that the customer receives all of the available items for that number of stamps.We apologize for any confusion that the customer experienced.Please let me know if they have any other questions or concerns.Sincererly,Craig M***, Public Affairs Manager

A claim has been submitted through corporate liability team.  Customer has been contacted and issue resolved accordingly.

[redacted]...

[redacted]
Good morning,Safeway has refunded my money in full ($133.95). Thanks for all your help.[redacted]

I would like a refund yes and also sustainable seafood in my neighborhood store.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to respond to a statement that was made about "confusion" I experienced, it was the employees and managers that were "confused",I tried multiple times to explain, and was told multiple times I was wrong.  I'm also aware that we weren't eligible to receive all the items, just achoice of one, at each milestone. I appreciate the quick response and solution.
Regards,
[redacted]

[redacted]Thank you for your contacting us regarding the situation at our store.  I apologize that you did not receive the service or the outcome that you expected.If you found hair (or any foreign...

object) in your food, you should take the item back to the store (preferably with the receipt of the purchase) to receive either a replacement of the item or a refund for the product in question.  In the case of a cake, it should be fairly obvious that it was purchased from Safeway so a receipt may not always be necessary, but as long as you have the item, the manager should accept it.At this point, I would be happy to reimburse you for the purchase of the cake (I will need to know how much it cost).  I have already discussed the matter with the store director Shawn M[redacted] and he is not sure why you would not have been served properly.  He, too, extends his apologies.Please provide me with the cost of the cake and I will send you a gift card as reimbursement.We appreciate your business and hope you give us the opportunity to serve you better in the future.Sincerely,Craig M. [redacted], Public Affairs Manager