Dragon Media Corporation

The business has responded Please see below: the terms of service for raydragonvideo.com do not allow refunds on merchandise that has been opened and viewedThe customer complained of the faulty diskreplacement DVD was sent on [redacted] Product & Tracking Information Postal Product: Priority Mail 2-Day™ Extra Svc: Insured [redacted] Tracking™ DATE & TIME STATUS OF ITEM LOCATION February **, , [redacted] Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at [redacted] on February **, in [redacted] ***PAYMENT FOR RAY DRAGON VIDEO PRODUCTS AND SERVICES; REFUND POLICY The prices for the various Ray Dragon Video Products and Services are posted on the SiteWhen you purchase any of the Ray Dragon Video Products and Services, you authorize Dragon Media Corporation or its authorized agent to charge your credit card for the applicable price posted on the Site, plus any applicable taxes and shipping costsPrices are subject to change at any time without noticeWhen you purchase any of the Ray Dragon Video Products and Services, your payment will be processed securely by the Dragon Media Corporation or one of its authorized agentsOur agent may impose conditions or requirements in addition to those set forth in this Agreement, and you agree to abide by those termsthe Dragon Media Corporation will, at its discretion, either refund or replace any defective merchandise or any merchandise that is damaged or lost in shippingNo other refunds will be provided, except at the discretion of the Dragon Media CorporationThe Dragon Media Corporation has no responsibility to refund or replace any merchandise that is damaged after it has been delivered to youAny billing and payment issues should be directed to [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The business has responded.  Please see below:
the terms of service for raydragonvideo.com do not allow refunds on merchandise that has been opened and viewed. The customer complained...

of the faulty disk. replacement DVD was sent on 02/**/2015 [redacted] Product & Tracking Information Postal Product: Priority Mail 2-Day™ Extra Svc: Insured [redacted] Tracking™ DATE & TIME STATUS OF ITEM LOCATION February **, 2015 , [redacted] Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at [redacted] on February **, 2015 in [redacted]. PAYMENT FOR RAY DRAGON VIDEO PRODUCTS AND SERVICES; REFUND POLICY The prices for the various Ray Dragon Video Products and Services are posted on the Site. When you purchase any of the Ray Dragon Video Products and Services, you authorize Dragon Media Corporation or its authorized agent to charge your credit card for the applicable price posted on the Site, plus any applicable taxes and shipping costs. Prices are subject to change at any time without notice. When you purchase any of the Ray Dragon Video Products and Services, your payment will be processed securely by the Dragon Media Corporation or one of its authorized agents. Our agent may impose conditions or requirements in addition to those set forth in this Agreement, and you agree to abide by those terms. the Dragon Media Corporation will, at its discretion, either refund or replace any defective merchandise or any merchandise that is damaged or lost in shipping. No other refunds will be provided, except at the discretion of the Dragon Media Corporation. The Dragon Media Corporation has no responsibility to refund or replace any merchandise that is damaged after it has been delivered to you. Any billing and payment issues should be directed to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I order a movie from ray dragon media for $56.00 I got it and I play it the dvd froze up and it was in bad shape...I mail it back about 2 weeks ago...and I have been calling and no one would get the phone and I have email them and nothing....I email them today and I got one that he say that they are going to send me a another one...they don't return because I open it and watch it..that is bull[redacted]...I want the $56.00 dollars back on my charge card....I don't want the movie...Desired Settlement: Want a refund back

Business

Response:

The business has responded. Please see below:the terms of service for raydragonvideo.com do not allow refunds on merchandise that has been opened and viewed. The customer complained of the faulty disk. replacement DVD was sent on 02/**/2015 [redacted] Product & Tracking Information Postal Product: Priority Mail 2-Day™ Extra Svc: Insured [redacted] Tracking™ DATE & TIME STATUS OF ITEM LOCATION February **, 2015 , [redacted] Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at [redacted] on February **, 2015 in [redacted]. PAYMENT FOR RAY DRAGON VIDEO PRODUCTS AND SERVICES; REFUND POLICY The prices for the various Ray Dragon Video Products and Services are posted on the Site. When you purchase any of the Ray Dragon Video Products and Services, you authorize Dragon Media Corporation or its authorized agent to charge your credit card for the applicable price posted on the Site, plus any applicable taxes and shipping costs. Prices are subject to change at any time without notice. When you purchase any of the Ray Dragon Video Products and Services, your payment will be processed securely by the Dragon Media Corporation or one of its authorized agents. Our agent may impose conditions or requirements in addition to those set forth in this Agreement, and you agree to abide by those terms. the Dragon Media Corporation will, at its discretion, either refund or replace any defective merchandise or any merchandise that is damaged or lost in shipping. No other refunds will be provided, except at the discretion of the Dragon Media Corporation. The Dragon Media Corporation has no responsibility to refund or replace any merchandise that is damaged after it has been delivered to you. Any billing and payment issues should be directed to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,