Horrible experience so far - paid for A/C check-ups [redacted] show up and does one inspection and says the A/C unit coil is leaking, recommends replacement of the entire unit and suggests a $7K unit for replacementSays he will return "tomorrow" with installers to finish what I had already paid forNext day installers show up and replace bad A/C unit, install faulty WiFi thermostat followed by wrong thermostat, followed by collecting payment for new A/C unitI called [redacted] and he promised he would return next business day, first call in the AM, to check on new A/C install and complete initial workNext business day - no ***, called times during day and no response or return callCalled company and asked for executive to phone me - and was told no one could call me todayMy recommendation, find another company to do business withI feel ripped off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: compare? The company that came out was outstanding You forgot to address that your sales person was dishonest Outright lied Warranty? When you can replace the equipment times over of course you can offer warranty- which was not mentioned I bet labor would not be included I don't expect you to be honest about this Your company was not from the start Shame on you and your team for making excuses Your responses are weak and do not address my concerns You prey on those that you think don't know better There is no way to justify $4,200+ to do straightforward repairs Please address this specific question Why did your sales person tell me that both items were low end equipment and needed to be replaced? I saw for myself by a reputable company that that was absolutely not true? We have very good equipmentI expected a repair quote for the SERVICE call I agreed to a Servive call not a SALES call The appliances were repaired and work perfectly I looked and was also given a repair warrantyI saw for myself what was done, was given the parts replaced and was explained the appliances are now functionally new Regards, [redacted]
[redacted] We resolved this complaint a few weeks agoThis is no longer an issuePlease contact the client and she should be fineAlso we don’t provided surge protection unless the client approves the charges Thanks, [redacted]
Complaint: ***
I am rejecting this response because:
I have acquired another company to service my properties and given desirable alternatives for service and paymentI would still want a written letter of termination.
Regards,
*** ***
***,This call was an estimate for us to provide options for issues with her Water Heater and her Water SoftenerWe have a dispatch fee of $for this call and we collected the amount for the services renderedWe were onsite for hours according to our GPS and I firmly believe we gave
the client more options than she is saying. Thanks,***
Complaint: ***
I am rejecting this response because: I was told the water heater was a low grade model and was full of scale and calcium, requiring replacementWas told our water softener was also a low end model, not repairable and needed to be replaced Those were the options given I was told they required replacement That is not being given an option The service man did not as much as take the cover off either of them It was purely a sales call $for a solicitation, then a offensive amoiunt to replace both The salesman was onsite calculating replacement costs and typing a quote in the compouter It may have been min but it was no more than min of looking at the items for replacment The sales person had no intention of repair and was proabaly not even trained for it It was a sales call- not a service call I object to paying for a preditory sales quote Outrageous The quote given was $4,200, which was stated as it was a time limited "special" to replace both items, but that price expired in days then it would be approx $5,to replace both.After calling a reputable firm, the service man stated the water heater was a hih end model, had a bad lower element (required a special Amalloy element) otherwise was like new with no scale or calcium issueI as asked if it required replacemnt The serviceman said absolutely not that it was in very good shape, just need a new element That was approx $ I was told the water softener is a clack valve type which is prabably the best on the market I asked if it required replacment He said only if I needed to throw money away The repairman scheduled another visit to to a complete overhaul of the water softener, even replacing the resin That cost about $ Both items were reported to be very good items and both repaird for about $820.00.How do you think I feel about paying $to have a person mislead me about the quality and condition of the appliances then offer to replace at an outrageous amount of $4,200? The rpair person said a replacement of both would not have cost more than $2, This is something I need to report to the Revdex.com and others need to know about We consumers call this a scam or a rip-off
Regards,
*** ***
Hello,
We have been to *** *** properties for sometime nowHis billing has not changed since April of We did miss May,June's payments and we did bring *** *** account to current standingsHe has saved over $since doing business with our companyWe do not
want to lose him as a customer because we charged his CC $and brought him to good standing with our companyI am wiling to give *** *** the rest of Fall/ Spring for both of his properties at no additional cost to himHe will still be a SPA member and will get all the benefits for the inconvenience that we may of caused himThis should of never came to this and should of been explained better to the client.
Thanks,
*** ***
We stand behind our fee that was quoted before we ever went to the the job siteIt doesn't matter if it was our company or another company that's our same size we would've had the same pricing quoted to the clientI firmly believe that our our warranties and guarantees are the best in the business and we offer premium servicesSo if the price was too high why was there so low? Do they offer lifetime warranty like we do? You cannot compare us to any other company in our service industry
Hello,
We did make an accounting error from May and June 2014 and did not charge her CC for these months. As part of of Service Partner Memberships we are required to charge a monthly fee and we a do auto draft from the checking account or credit card that is on file. We...
performed a system maintenance and this brought all of our current customers that were behind to showing their account as being current. We do apologize for the inconvenience that was posed on to this client. She has been a wonderful client and we would hate for to leave our company when she has so much invested with our company since 2012. We have performed all maintenance's on the system and have kept it cooling for over 2 years on a 19 year old system with minimal charges to keep it running.
On the part of no one calling her back I have been out of town for a week now and I am now back at the office this coming up week. Please feel free to call my cell phone if you have any other questions. [redacted]
We have terminated her contract and I would like to offer her the rest of the year at no charge and offer her the same benefits she was getting as a loyal customer. To build on that I would like to offer her a free Water Heater Flush as well. She will not be charged on her CC anymore and I will honor her as a Service Partner until December 31st 2014 for both plumbing and HVAC.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] We resolved this complaint a few weeks ago. This is no longer an issue. Please contact the client and she should be fine. Also we don’t provided surge...
protection unless the client approves the charges. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because: compare? The company that came out was outstanding. You forgot to address that your sales person was dishonest. Outright lied. Warranty? When you can replace the equipment 3 times over of course you can offer warranty- which was not mentioned. I bet labor would not be included. I don't expect you to be honest about this. Your company was not from the start. Shame on you and your team for making excuses. Your responses are weak and do not address my concerns. You prey on those that you think don't know better. There is no way to justify $4,200+ to do straightforward repairs. Please address this specific question. Why did your sales person tell me that both items were low end equipment and needed to be replaced? I saw for myself by a reputable company that that was absolutely not true? We have very good equipment. I expected a repair quote for the SERVICE call. I agreed to a Servive call not a SALES call. The appliances were repaired and work perfectly. I looked and was also given a repair warranty. I saw for myself what was done, was given the parts replaced and was explained the appliances are now functionally new.
Regards,
[redacted]
Horrible experience so far - paid for 2 A/C check-ups. [redacted] show up and does one inspection and says the A/C unit coil is leaking, recommends replacement of the entire unit and suggests a $7K unit for replacement. Says he will return "tomorrow" with installers to finish what I had already paid for.
Next day installers show up and replace bad A/C unit, install faulty WiFi thermostat followed by wrong thermostat, followed by collecting payment for new A/C unit. I called [redacted] and he promised he would return next business day, first call in the AM, to check on new A/C install and complete initial work.
Next business day - no [redacted], called 3 times during day and no response or return call. Called company and asked for executive to phone me - and was told no one could call me today.
My recommendation, find another company to do business with. I feel ripped off.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Horrible experience so far - paid for A/C check-ups [redacted] show up and does one inspection and says the A/C unit coil is leaking, recommends replacement of the entire unit and suggests a $7K unit for replacementSays he will return "tomorrow" with installers to finish what I had already paid forNext day installers show up and replace bad A/C unit, install faulty WiFi thermostat followed by wrong thermostat, followed by collecting payment for new A/C unitI called [redacted] and he promised he would return next business day, first call in the AM, to check on new A/C install and complete initial workNext business day - no ***, called times during day and no response or return callCalled company and asked for executive to phone me - and was told no one could call me todayMy recommendation, find another company to do business withI feel ripped off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: compare? The company that came out was outstanding You forgot to address that your sales person was dishonest Outright lied Warranty? When you can replace the equipment times over of course you can offer warranty- which was not mentioned I bet labor would not be included I don't expect you to be honest about this Your company was not from the start Shame on you and your team for making excuses Your responses are weak and do not address my concerns You prey on those that you think don't know better There is no way to justify $4,200+ to do straightforward repairs Please address this specific question Why did your sales person tell me that both items were low end equipment and needed to be replaced? I saw for myself by a reputable company that that was absolutely not true? We have very good equipmentI expected a repair quote for the SERVICE call I agreed to a Servive call not a SALES call The appliances were repaired and work perfectly I looked and was also given a repair warrantyI saw for myself what was done, was given the parts replaced and was explained the appliances are now functionally new Regards, [redacted]
[redacted] We resolved this complaint a few weeks agoThis is no longer an issuePlease contact the client and she should be fineAlso we don’t provided surge protection unless the client approves the charges Thanks, [redacted]
Complaint: ***
I am rejecting this response because:
I have acquired another company to service my properties and given desirable alternatives for service and paymentI would still want a written letter of termination.
Regards,
*** ***
***,This call was an estimate for us to provide options for issues with her Water Heater and her Water SoftenerWe have a dispatch fee of $for this call and we collected the amount for the services renderedWe were onsite for hours according to our GPS and I firmly believe we gave
the client more options than she is saying. Thanks,***
Complaint: ***
I am rejecting this response because: I was told the water heater was a low grade model and was full of scale and calcium, requiring replacementWas told our water softener was also a low end model, not repairable and needed to be replaced Those were the options given I was told they required replacement That is not being given an option The service man did not as much as take the cover off either of them It was purely a sales call $for a solicitation, then a offensive amoiunt to replace both The salesman was onsite calculating replacement costs and typing a quote in the compouter It may have been min but it was no more than min of looking at the items for replacment The sales person had no intention of repair and was proabaly not even trained for it It was a sales call- not a service call I object to paying for a preditory sales quote Outrageous The quote given was $4,200, which was stated as it was a time limited "special" to replace both items, but that price expired in days then it would be approx $5,to replace both.After calling a reputable firm, the service man stated the water heater was a hih end model, had a bad lower element (required a special Amalloy element) otherwise was like new with no scale or calcium issueI as asked if it required replacemnt The serviceman said absolutely not that it was in very good shape, just need a new element That was approx $ I was told the water softener is a clack valve type which is prabably the best on the market I asked if it required replacment He said only if I needed to throw money away The repairman scheduled another visit to to a complete overhaul of the water softener, even replacing the resin That cost about $ Both items were reported to be very good items and both repaird for about $820.00.How do you think I feel about paying $to have a person mislead me about the quality and condition of the appliances then offer to replace at an outrageous amount of $4,200? The rpair person said a replacement of both would not have cost more than $2, This is something I need to report to the Revdex.com and others need to know about We consumers call this a scam or a rip-off
Regards,
*** ***
Hello,
We have been to *** *** properties for sometime nowHis billing has not changed since April of We did miss May,June's payments and we did bring *** *** account to current standingsHe has saved over $since doing business with our companyWe do not
want to lose him as a customer because we charged his CC $and brought him to good standing with our companyI am wiling to give *** *** the rest of Fall/ Spring for both of his properties at no additional cost to himHe will still be a SPA member and will get all the benefits for the inconvenience that we may of caused himThis should of never came to this and should of been explained better to the client.
Thanks,
*** ***
We stand behind our fee that was quoted before we ever went to the the job siteIt doesn't matter if it was our company or another company that's our same size we would've had the same pricing quoted to the clientI firmly believe that our our warranties and guarantees are the best in the business and we offer premium servicesSo if the price was too high why was there so low? Do they offer lifetime warranty like we do? You cannot compare us to any other company in our service industry
Hello,
We did make an accounting error from May and June 2014 and did not charge her CC for these months. As part of of Service Partner Memberships we are required to charge a monthly fee and we a do auto draft from the checking account or credit card that is on file. We...
performed a system maintenance and this brought all of our current customers that were behind to showing their account as being current. We do apologize for the inconvenience that was posed on to this client. She has been a wonderful client and we would hate for to leave our company when she has so much invested with our company since 2012. We have performed all maintenance's on the system and have kept it cooling for over 2 years on a 19 year old system with minimal charges to keep it running.
On the part of no one calling her back I have been out of town for a week now and I am now back at the office this coming up week. Please feel free to call my cell phone if you have any other questions. [redacted]
We have terminated her contract and I would like to offer her the rest of the year at no charge and offer her the same benefits she was getting as a loyal customer. To build on that I would like to offer her a free Water Heater Flush as well. She will not be charged on her CC anymore and I will honor her as a Service Partner until December 31st 2014 for both plumbing and HVAC.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] We resolved this complaint a few weeks ago. This is no longer an issue. Please contact the client and she should be fine. Also we don’t provided surge...
protection unless the client approves the charges. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because: compare? The company that came out was outstanding. You forgot to address that your sales person was dishonest. Outright lied. Warranty? When you can replace the equipment 3 times over of course you can offer warranty- which was not mentioned. I bet labor would not be included. I don't expect you to be honest about this. Your company was not from the start. Shame on you and your team for making excuses. Your responses are weak and do not address my concerns. You prey on those that you think don't know better. There is no way to justify $4,200+ to do straightforward repairs. Please address this specific question. Why did your sales person tell me that both items were low end equipment and needed to be replaced? I saw for myself by a reputable company that that was absolutely not true? We have very good equipment. I expected a repair quote for the SERVICE call. I agreed to a Servive call not a SALES call. The appliances were repaired and work perfectly. I looked and was also given a repair warranty. I saw for myself what was done, was given the parts replaced and was explained the appliances are now functionally new.
Regards,
[redacted]
Horrible experience so far - paid for 2 A/C check-ups. [redacted] show up and does one inspection and says the A/C unit coil is leaking, recommends replacement of the entire unit and suggests a $7K unit for replacement. Says he will return "tomorrow" with installers to finish what I had already paid for.
Next day installers show up and replace bad A/C unit, install faulty WiFi thermostat followed by wrong thermostat, followed by collecting payment for new A/C unit. I called [redacted] and he promised he would return next business day, first call in the AM, to check on new A/C install and complete initial work.
Next business day - no [redacted], called 3 times during day and no response or return call. Called company and asked for executive to phone me - and was told no one could call me today.
My recommendation, find another company to do business with. I feel ripped off.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]