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Drain Doctor Plumbing Specialist Greenwich

220 Byram Rd, Greenwich, Connecticut, United States, 06830-5939

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In May 2019 we hired Drain Doctor Plumbing Specialist, Inc to line 100 linear feet of sewer pipes at our commercial building with their product ***. The job included lining the junction where all the pipes merge. The owner, Tom W convinced us that this job would last for decades and that he was an expert, as he personally trained others around the country how to do this work. He did the work and we paid for the job in full ($12,670).

On October 4, 2019 (within 5 months) the lining/installation completely failed at the junction (and was sagging at other areas of the sewer pipe.) Tom returned a few days later to "instal a spanner liner at the junction" and told me we were all set. However, our plumber immediately viewed the junction with a special sewer-line camera, and proved that Tom did not fix the problem. Our plumber spoke to Tom that day and Tom agreed that he was short on the length of the repair and would return the following week. We never heard from Tom again, nor did he ever return to repair his work.

Tom's neglect of repairing the sewer junction caused our 14 tenants, (including a full service restaurant), to be without use of restrooms for a period of 5 weeks while we waited for Tom after multiple promises to return. During that 5 week period we had to hire another plumber to keep the sewer line open for tenants and rented a portable restroom for the building. We then hired another company to resolve the problem.

Our costs were as follows:
$12,670 Drain Doctor Specialist, Inc
$8,526 to hire another company to resolve the problem
$4,919 to other plumbers and portable restroom

I have called, mailed and emailed Tom since December with no response from him. He has received a letter similar to the description and details as presented here.

I am formally requesting reimbursement of $4,919 which the cost we incurred during the 5 week period as a result of the work failing.

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Address: 220 Byram Rd, Greenwich, Connecticut, United States, 06830-5939

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