Drain Doctor

I have attached all paper work for Mr [redacted] 's property, we did have our Insurance Company out to his property and we did put a claim in You will see that our Insurance Cowill take care of the damage from the leak, but due to the age of the plumbing the Insurance company will NOT pay for repairs of the old pipes Unfortunately, we are unable to see through the walls to look at the actual pipes to know the condition of the pipes You can also see we did do the job for [redacted] Plumbing and Mr [redacted] did not have [redacted] Plumbing to do the repairs Thank you [redacted] Drain Doctor, Inc[redacted] Drain Doctor Inc [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] If you look at the email that was sent out June 6, and as of today 6/15/there has not been a check issued or license plates sent to my addressIn addition to complicate things the temporary license plates expire 6/17/Also the amount of does not cover the whole amount of 1191.53+ 400.00= Which is very dis satisfactory, since I only owned the vehicle days! I have attached the final bill along with the brake billI need D [redacted] Motor Company to fulfill this requestI am very disappointed/unsatisfied with the customer service and quality of vehicle I have received/sold! If D [redacted] Motor Company cannot honor its integrity as a business and provide professional customer service to a repeated customer I will be forced to submit a complain to the [redacted] and seek legal litigation action regarding this matterI will contact [redacted] consumer report and express my experience of treatment/dissatisfaction regarding D [redacted] Motor CompanyAs an example of poor customer service and poor treatment of repeated customer I request that you send me my license plates because my temporary plates are about to expireIt has been since 4/21/and still no license platesPlease send them to my current address [redacted] I hope that we can resolve this matter very quickly Regards,

Revdex.com: This matter has not been resolved as of 7/7/D [redacted] Motor Company only paid partial payment of from and trying to get D [redacted] ;s management to cooperate has been extremely unprofessional and untruthful t I will proceed to litigationI have granted D [redacted] Motor Company numerous opportunities to resolve the issue, but the whole process is very uncoordinated, unprofessional, and lacks integrityWe will move forward to litigation and enforce all submitted complaints against D [redacted] Motor Company, with the [redacted] ***, Revdex.com of Houston, and [redacted]

“We strive to make every experience a great one, and if we fall short, we welcome the feedback and appreciate the opportunity to work together to resolve any concerns We have attempted to reach MrAlonzo by phone numerous times We also corresponded with him by email to get clarification on what he was asking of D [redacted] Motor Company Our last email was sent on the morning of June 6, 2015, notifying MrAlonzo that we were putting a check in the mail for $to the address on file for the amount of the brakes and an extra $to cover the additional expenses that his warranty did not cover Below is a copy of the latest email that was sent to him.” Kristi Trevino Office Manager D [redacted] Motor Company Certified Master Dealer SShaver StHouston, TX 713-941-713-583-fax [redacted] Connect With Me | LinkedIn Connect With Us | Facebook From: Craig D [redacted] Sent: Saturday, June 06, 10:AM To: [redacted] Subject: FW: [redacted] Craig D [redacted] D [redacted] Motor Company Certified Master Dealer SShaver StHouston, TX 713-941-713-941-fax [redacted] Join our Facebook community at www.facebook.com/d [redacted] motorcompany From: Craig D [redacted] Sent: Saturday, June 06, 9:AM To: mailto: [redacted] Subject: [redacted] ***, I’ve tried to reach you numerous times, but I have not heard back from you I’ve read over the email exchanges that you had with my General Manager, Maria A [redacted] I wish I had the opportunity to speak with you myself I know you are at the mercy of the [redacted] dealership Given that, I did read your request for D [redacted] Motor Company to pay you $to have the front and rear brakes repaired plus $175-$for fluids, filter, and taxes Unless I hear differently from you, we are making you a check in the amount of $and mailing it to the address on your Purchase Agreement If you have any questions, please feel free to contact me I appreciate your business and look forward to doing business with you in the future Sincerely, Craig D [redacted] D [redacted] Motor Company, Inc Certified Master Dealer S Shaver St Houston, TX office fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Good afternoon, as of today 6/20/I still have no plates or check as promised by Craig D [redacted] I have contacted the [redacted] to ask when the plates where shipped, if they were shipped out weeks ago, then it establishes D [redacted] s lack of professionalism and lack of customer service as mention through out complain of this case Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, July 06, 12:PM To: drteam Subject: Complaint # [redacted] Good afternoon,I am providing an update regarding my complaintRecently D [redacted] Motor Company violated the rules set forth by the Revdex.com of Houston, by contacting me via email and also attempting to call me at my workplacePaula constantly wanted me to call her and lied various times on sending the license platesShe wanted me to come pick up the license plates when she told me via email that she sent themI wanted to avoid physical conflict that I refused but in desperation of the temp plates being expired I sent my co worker who picked up the license platesI only received partial payment from the agreed total amount of so I filed a civil small claims court petition on 7/2/ Regards,

I had a minor problem with by bathroom faucet (the handle had come loose). I called Drain Doctor and they said someone would be here within 45 minutes. In 45 minutes Drain Doctor showed up. The technician diagnosed and fixed the issue within about 10 minutes. VERY IMPRESSIVE!!! The total charge was $50 dollars. Also very impressive. I will definitely call Drain Doctor again when I have a plumbing problem!!!