Drain Patrol

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
We apologize for the delay. As soon as we were informed of this complaint, we responded and we are scheduled to go out and remedy the situation this Saturday.
Sincerely,
[redacted]
Sales Manager

December 3, 2015
Re: Case# [redacted]
Dear Ms. [redacted],
We are in receipt of your correspondence from November 13,
2015 involving our customer Mrs. [redacted] in regards to her area rug.
We have been communicating with Mrs. [redacted] since October
20, 2015 regarding her...

area rug.  We
picked up her rug on October 20, 2015 in response to her concern about a spot
we left on the rug.  We returned the rug
to her on October 26, 2015.  She was still
unhappy at this time because she claims that when we cleaned the spot, that
area looked lighter.  I spoke with Mrs.
[redacted] and let her know we would re clean the entire rug.  She was concerned that our process had
bleached her rug.  I assured her that our
process does not remove any color.  
After we cleaned the entire rug, the lighter section was fixed.  When we returned the rug on November 10, 2015,
she refused to accept it.  She
claims that we “Dyed” the rug to fix the lighter section.  I explained to her that we did not do
so.  I have had numerous emails with Mrs.
[redacted] regarding the issue.  Currently I
have had the rug inspected by a third party inspector who is well qualified
within the Area Rug Industry.
Mrs. [redacted] believes we should replace her rug, which is
currently available at a local retailer for $6800.00.  I have informed Mrs. [redacted] that we do not
believe there is anything wrong with her rug, and that we will not agree to do
so.  I have been informed that Mrs.
[redacted] intends to file in Small Claims Court. 
I have documentation supporting the fact that her rug has not been dyed,
and that there is nothing about the current condition of her rug, that may have
been caused by our cleaning.  I am
currently scheduled to return the rug to Mrs. [redacted] on Friday, December 4,
2015.
Sincerely,
[redacted]
Operations Manager.

Review: I entered into a contract with Drain Patrol on August 5, 2015. Our original service person was Romulo. In the contract, Romulo was to replace the supply line pipe (under our lawn) with a copper pipe. After Romulo said he completed the job, I looked at the supply line pipe. The supply line pipe was not replaced with a copper pipe, but rather a plastic pvc pipe.Desired Settlement: I would like for Drain Patrol to come back and fulfill the original contract agreement by replacing the plastic pipe with a copper pipe without any additional charges.

Business

Response:

Hello,

We apologize for the delay. As soon as we were informed of this complaint, we responded and we are scheduled to go out and remedy the situation this Saturday.

Sincerely,

Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,