Drain Rite Plumbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with a representative from WFUBMC earlier this week They maintain no wrongdoing, which I have a problem with, and refuse to admit that they did not appropriately consent me and that their staff made misleading statements While I find their business practice to be contrary to their "iCare" philosophy, I do not believe that they are willing to engage in any further arbitration and do not want to risk putting my account in default and tarnishing my credit score My hope is that they do not continue these unethical practices and are particularly careful to properly educate less informed, less proactive, and/or lower income patients They are willing to discount a portion of my bill and promised that they engaged staff in additional training I believe that the resolution reached is the best that can be done, and I appreciate the Revdex.com for advocating for consumer rights Regards, [redacted]

Below is the response I received back from our Security department relative to this complaint ***, This was addressed by Patient Experience and it was concluded that all involved personnel followed procedures in handling his property and he acknowledged receipt of items upon his discharge Based on his signature indicating return of property, Risk Management assessed that there was no basis to compensate him for loss Kevin

We have reviewed all the patients payments and applied to the intended accounts per the patient’s dad, MrC***. The patient is being billed for charges that were incurred prior to BCBS and per MrC***, these charges should have been billed to Centerpoint. We called and verified
that the patient was eligible and have filed to Centerpoint (these are charges) MrC*** was advised to allow time for the claims process and we will follow up with him about a possible refund. MrC*** understood and was appreciative

Here is the response from our billing shop:
***-
The charges were reviewed and the Dr ordered both x-rays. We appropriately billed these to insurance.
Regarding the therapy visits, the staff collected a deposit amount. The patient’s insurance company applied
deductible/coinsurance to her claims. We were able to apply a 70% discount to her balances. We have called the patient to advise but had to leave a voicemail to return our call
Thank you!
Marti

Ms*** overpayment was located and moved to the correct balance. Ms*** does not currently have a balance, but still has charges pending insurance. She has a remaining credit of $in undistributed and she has requested that it remain on her account for any future
charges. We explained everything over the phone with her and have also mailed her itemized statements reflecting where her payments have been applied and she stated that she understood
Ms*** is concerned that this will continue to happen and we have provided her with a direct WFBMC Customer Service representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I spoke with a representative from WFUBMC earlier this week.  They maintain no wrongdoing, which I have a problem with, and refuse to admit that they did not appropriately consent me and that their staff made misleading statements.  While I find their business practice to be contrary to their "iCare" philosophy, I do not believe that they are willing to engage in any further arbitration and do not want to risk putting my account in default and tarnishing my credit score.  My hope is that they do not continue these unethical practices and are particularly careful to properly educate less informed, less proactive, and/or lower income patients.  They are willing to discount a portion of my bill and promised that they engaged staff in additional training.  I believe that the resolution reached is the best that can be done, and I appreciate the Revdex.com for advocating for consumer rights. 
Regards,
[redacted]

Below is the response I received back from our Security department relative to this complaint....
 
 
[redacted],
This was addressed by Patient Experience and it was concluded that all involved personnel followed procedures in handling his property and he acknowledged receipt of items upon...

his discharge.  Based on his signature indicating return of property, Risk Management assessed that there was no basis to compensate him for loss.
Kevin