Drainage Solutions

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information from the vendor is inaccurateThere was no rain - I have historical information online for the dates showing thatAlso the scope was not changed to what was written in the contractI have complete email correspondence which I can forwardIt shows each day I asked him where he was and he said he would be there later that day or the following dayEach occasion he failed to showIf the vendor under-quoted or was not happy with the scope of work he should have addressed it with me as the client, rather than take the money and not show.I offered the vendor a settlement to cover the work he actually did doHe failed to respondIt looks like I have no option but to take civil legal action Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Drainage Solutions regarding complaint ID [redacted] Regards, [redacted]

Revdex.com spoke with the businessHe stated that no refund will be provided because the customer increased the scope of the contractHe then told the business not to come back to his home because he was impatient due to issues with the rain

Revdex.com:
I have reviewed the offer
and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information from the vendor is inaccurateThere was no rain - I have historical information online for the dates showing thatAlso the scope was not changed to what was written in the contractI have complete email correspondence which I can forwardIt shows each day I asked him where he was and he said he would be there later that day or the following dayEach occasion he failed to showIf the vendor under-quoted or was not happy with the scope of work he should have addressed it with me as the client, rather than take the money and not show.I offered the vendor a settlement to cover the work he actually did doHe failed to respondIt looks like I have no option but to take civil legal action
Regards,
*** ***

Revdex.com spoke with the business. He stated that no refund will be provided because the customer increased the scope of the contract. He then told the business not to come back to his home because he was impatient due to issues with the rain.

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information from the vendor is inaccurate. There was no rain - I have historical information online for the dates showing that. Also the scope was not changed to what was written in the contract. I have complete email correspondence which I can forward. It shows each day I asked him where he was and he said he would be there later that day or the following day. Each occasion he failed to show. If the vendor under-quoted or was not happy with the scope of work he should have addressed it with me as the client, rather than take the money and not show.I offered the vendor a settlement to cover the work he actually did do. He failed to respond. It looks like I have no option but to take civil legal action.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Drainage Solutions regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: On 04/25/2014 [redacted] came to my house to quote me on replacing my dirveway, patio and pathway with concrete. I was quoted $3,500 for the whole job (labor and materials). We signed a contract stating work would be done within 5 business days. Mr [redacted] requested 40% upfront, he was paid $1,200 via check which was deposited. He showed up the following day 04/26/2015 to start work. He dug up my drive dumped the old asphalt on the front lawn and took off for the day. The following morning he came back to collect his machinery and took off. He never returned.Every day that week after I called/ emailed asking when he would return. Each time I was told later that day or next day. He never returned. On 04/29/15 I asked Mr. [redacted] for a schedule on when he would return to complete the job, he failed to respond.Mr. [redacted] was mailed a certified letter two weeks ago requesting $850 of the $1,200 to be refunded. He once again as failed to respond. I have since had another contractor come by and complete the job, which cost me an additional $3,000 on top of the original quote in order to fix the mess left behind by Mr. [redacted].I have fully documentation - email chains, pictures with time stamps, copy of the signed contract etc.Desired Settlement: $850 from the $1,200 he was paid.I took 10% of total work ($350) and considered that fair payment for the work which he had actually completed. Deducting it from the $1,200 he was paid.He only dug up my drive and dumped the existing asphalt on my front lawn. No significant grading or haul away of demo materials occurred. I have pics with time stamps as evidence.

Business

Response:

Revdex.com spoke with the business. He stated that no refund will be provided because the customer increased the scope of the contract. He then told the business not to come back to his home because he was impatient due to issues with the rain.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information from the vendor is inaccurate. There was no rain - I have historical information online for the dates showing that. Also the scope was not changed to what was written in the contract. I have complete email correspondence which I can forward. It shows each day I asked him where he was and he said he would be there later that day or the following day. Each occasion he failed to show. If the vendor under-quoted or was not happy with the scope of work he should have addressed it with me as the client, rather than take the money and not show.I offered the vendor a settlement to cover the work he actually did do. He failed to respond. It looks like I have no option but to take civil legal action.

Regards,

Review: My complaint can be summarized in the 2 emails that I have sent to Elvin M[redacted], the business owner:________

7/9: Dear Elvin D. M[redacted], Just so that we have everything in writing, should this situation need to be escalated, I am sending you a message, reiterating what I have told you via text message and phone. On Wednesday, June 17, 2015, you came out and quoted a job. You agreed to begin the work on Thursday, 6/18 or Friday, 6/19. You then told me that you needed a $175.00 deposit, which I wrote a check for on 6/18/2015 and you cashed on 6/19/2015. After multiple attempts on my part to reach out to you and get you to complete the job well within the deadline, you decided to put the job off.

Nearly 3 weeks after you cashed my check, you finally decided to come out and begin the job the day before I told you that framing was supposed to begin on 7/8/15 and completed approximately 0-5% of the total job.

I will need my money refunded to me or I will need the bare minimum to be completed for the framers to be able to begin their job by 5pm tomorrow, 7/10/15. _______________

8/7: Dear Elvin, As you know, per our text conversation on 7/10/15, you have agreed to refund the amount of $140.00 to me. As of today, 8/7/15, the money that I paid you on 6/17 for the work that you did not provide on 6/19 has not been returned to me. On 7/10, you told me that your wife would bring the check by. That turned out to be a lie. The next day, you told me that she put it in the mail. That also turned out to be a lie. On 7/24, you said that you'd bring me the check the next day. Also a lie. On 7/27, you told me that you had to wait 7 days for a check to clear and then you'd bring me the check as soon as you had the money. Yet again, a lie.___________

It has now been about 2 months since Elvin cashed my check and did not perform the work, as promised. This business has shown blatant disregard for customers by lying and stealing. Per Yelp, I am not the only person he has stolen from.Desired Settlement: My desired outcome would be for Elvin M[redacted] to keep his word and do the right thing. More than a month ago, he told me that he would refund $140 to me. I have given him multiple opportunities to show that he has a modicum of professional integrity and he has not chose to accept any of them. If this matter is not resolved through the Revdex.com, legal action will be taken.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Drainage Solutions regarding complaint ID [redacted].

Regards,