Draino Electric Drain Cleaning

From: Carlos M [redacted] Date: Mon, Jul 25, at 12:AMSubject: ID# [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hello [redacted] , we spoke last week about this complaint and I just was following up that you received my first email about the complaintIf not I have copied and pasted in this email just in case# [redacted] On 7/7/Draino went out to the customer's home and snaked all her drains Draino offers a 30-day guarantee with all of their drain cleaningsWe returned to the customers home days later under the guarantee and found she had a larger problem than just needing her drains snakedThe plumbers informed the customer what was causing her issue and what it would cost and take to correct the problemThe customer agreed to have the work done at the cost of $Draino corrected the problem and the customer wrote a check Customer called back again saying that plumber who came out made a mess so the owner also the Master plumber went out to follow up with the customerWhen he arrived she told him that once our guy left the other day she canceled her check, so he handed it back to her and she told him she would write a new one and went upstairs to do soBut then came down saying she wasn't paying at allCarlos informed her that he would take her to court for non-payment and left the customer's home

From: Revdex.com of Metro Washington DCDate: Fri, Jul 29, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Jul 29, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I have read the claim and it is not correct. Draino Plumbing NEVER used the snake to clear my drains. He only plunged it. Please call me for further details about this claimplaint *** *** ***Thank you

From: Carlos M[redacted]<drainodraincleaning@[redacted].com>Date: Mon, Jul 25, 2016 at 12:42 AMSubject: ID# [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hello [redacted], we spoke last week about this complaint and I just was following up that you received my first email about the...

complaint. If not I have copied and pasted in this email just in case. #[redacted]On 7/7/16 Draino went out to the customer's home and snaked all her drains.  Draino offers a 30-day guarantee with all of their drain cleanings. We returned to the customers home 2 days later under the guarantee and found she had a larger problem than just needing her drains snaked. The plumbers informed the customer what was causing her issue and what it would cost and take to correct the problem. The customer agreed to have the work done at the cost of $210.00. Draino corrected the problem and the customer wrote a check.  Customer called back again saying that plumber who came out made a mess so the owner also the Master plumber went out to follow up with the customer. When he arrived she told him that once our guy left the other day she canceled her check, so he handed it back to her and she told him she would write a new one and went upstairs to do so. But then came down saying she wasn't paying at all. Carlos informed her that he would take her to court for non-payment and left the customer's home.