Drake Ecommerce LLC

We have a working site for this client: [redacted] We can send him his login credentials again so that he can get into the siteThis client paid us $back in October and pay-failed on his first monthly hosting paymentHe has never paid us a monthly hosting payment the $was to get the site created which it was createdWe have resent his login information as of today so that he can have that information on file.He has full access to a working site and can manage it as he likes, we will give him the next month free and start hosting again after the first month if he is still wanting to keep the site

We would like to address each of ***s complains from his rejection.1st - "The photo's still do not load on all categories" We show that all images are displaying on the home page and there is no problem with imagesThere is also no category images, if you are speaking about a product image not loading that may be on the end of the supplier not having a photo for the productWe are not the supplier we are the website hosting provider we do not supply the products.2nd - "the toys still does not have prices on them" It is not our responsibility to handle products or price productsOur company uploads basic products for your site to get you startedThose prices are set by the supplier and you have full access to change the prices to any products on the site and that also includes deleting themAs a courtesy we have fixed the products with out pricing for you and assigned shipping to all of your products3rd - "products does not load up" The product upload feature is working properlyWe tested this for you and again, as a courtesy we uploaded seven additional products to your toys section for youThe upload was completed properly and there is no problems with uploading products4th - "it shows an error" Yes, the Business Center does show a "timezone" error at the current momentHowever, this does not effect your business or cause any problems with your siteThe error is displaying because our servers are in a different area code than you are getting logged inWe are working on taking that message down, but it is not causing any disruptions with the site, nor is it effecting your business in anyway.5th - "not all categories load up in category headers/index" We do not know what this means? we tested the categories and they are all working so we don't know what this complaint is trying to address.The site is working properly if you would like to keep it then you can keep the site and we won't charge hosting for months, but if you do not want to keep it please let us know

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I thank them for giving me a different new siteWhen I got *** linked to site the prices and some pics did start showing.The old site can be deletedThe Domain expires end of month
Regards,
*** ***

We would like to address each of [redacted]s complains from his rejection.1st - "The photo's still do not load on all categories"  We show that all images are displaying on the home page and there is no problem with images. There is also no category images, if you are speaking about a product image not loading that may be on the end of the supplier not having a photo for the product. We are not the supplier we are the website hosting provider we do not supply the products.2nd - "the toys still does not have prices on them"  It is not our responsibility to handle products or price products. Our company uploads basic products for your site to get you started. Those prices are set by the supplier and you have full access to change the prices to any products on the site and that also includes deleting them. As a courtesy we have fixed the 7 products with out pricing for you and assigned shipping to all of your products. 3rd - "products does not load up"  The product upload feature is working properly. We tested this for you and again, as a courtesy we uploaded seven additional products to your toys section for you. The upload was completed properly and there is no problems with uploading products. 4th - "it shows an error"  Yes, the Business Center does show a "timezone" error at the current moment. However, this does not effect your business or cause any problems with your site. The error is displaying because our servers are in a different area code than you are getting logged in. We are working on taking that message down, but it is not causing any disruptions with the site, nor is it effecting your business in anyway.5th - "not all categories load up in category headers/index"  We do not know what this means? we tested the categories and they are all working so we don't know what this complaint is trying to address.The site is working properly if you would like to keep it then you can keep the site and we won't charge hosting for 2 months, but if you do not want to keep it please let us know.

We have a working site for this client: [redacted]We can send him his login credentials again so that he can get into the site. This client paid us $1 back in October and pay-failed on his first monthly hosting payment. He has never paid us a monthly...

hosting payment the $1 was to get the site created which it was created. We have resent his login information as of today so that he can have that information on file.He has full access to a working site and can manage it as he likes, we will give him the next month free and start hosting again after the first month if he is still wanting to keep the site.

Complaint: [redacted]
I am rejecting this response because: The website is still not fixed, same as it was in Oct. 2016.The photo's still do not load on all categories, the toys still does not have prices on them, and "products" does not load up, it shows an error, and not all categories load up in category headers/index.As for non payment here are copies of letters/email that hosting fee is put off till website gets fixed.
Regards,
[redacted]