Drake Manor Management, Inc.

Response to Drake Manor Revdex.com complaint:
I am rejecting the response Drake Manor gave to the Revdex.com in regards to the complaint I filed I would first like to mention an apology was given for the delay in the response and an excuse was given as to why they couldn’t promptly respondThis is typical practice for Drake ManorEmails and reports were provided with my original complaint
1.) My complaint about the Air Conditioning in the house was NOT because the upstairs was not as cool as the downstairsMy complaint EVERY year was the upstairs is unlivable for our children to stay during the hot summer months as evidenced by the melted blinds we replaced on occasionsYes *** *** *** was sent to the house and supposedly a powered roof ventilator was installed however there was no differenceIt wasn’t that it wasn’t to our satisfaction it just simply DID NOT WORK!!! Drake Manor was also supposed to apply film to the windows and that never happenedI had to call them months later for their maintenance man to come retrieve the suppliesIn regards to Drake Manor replacing blinds in the living room and kitchen it was agreed because the blinds were so dirty and bent (from when we moved in) they needed to be replaced and after we had already spent $replacing blinds in the master bedroom and upstairs bedrooms (twice) with no reimbursement we asked that be a condition before we renewedAlso note every year we lived there the rent was raised by $resulting in our monthly rent being $1,when we vacatedThe last year we renewed Drake Manor agreed to replace blinds and do the work and again we had to wait months and email and call several times before someone came to the house to do half the work and never finish.
2.) In April, when we called to “inquire” about subleasing for the last month of our lease I was asking what we needed to do for that processI did not “start in again” about the ACWhen I called to see the proper steps I had to initiate contact over the course of weeksI asked several times which part of the form I needed to complete because I was told BY Drake Manor they would not charge us the $fee because it was only one month and we shouldn’t have a problem finding approved tenantsSince I was told I wasn’t going to have to pay the $I did not want to sign a form that had an only option saying I had to pay itI simply was getting clarification on how to go about thisWe committed before the end of April we would be moving and out by May 31stI was the one to show the property to different couples that Drake Manor had arranged to see the property because the leasing agent couldn’t find her way to the houseThe leasing agent did not call to confirm utilitiesThe leasing agent stated in an email which was attached to the complaint “There were mistakes in leases”In regards to exterior and interior water…..We NEVER received a bill for exterior water unless it was included in the rentDrake Manor is once again putting the blame on someone else and in this case they are blaming the City of Greeley for being “problematic”We had a credit on our water bill every month (confirmed by the City of Greeley) because we paid the water bill as did the listed owner on the Weld County Treasurer website pay the water billSo naturally I questioned the original lease and wondered if we were paying for the water bill twice if it was included in our rent and paying the city directlyI had right to question as why would the owner pay our water bill if he didn’t’ think he was supposed toIt has nothing to do with exterior and interior water.
3.) When the 1st of May “rolled around” I had been in communication with Drake Manor still questioning and wanting to know why a statement was made (documented) mistakes were made in leasesI could NEVER as usual get a response back or answerI told Drake Manor I thought it was only fair and right they answer my question before I give them the last month rentI was then threatened AND bullied to pay the rent or we will evict you even though we were moving as this carried on through the middle of MayIf I had no intentions on paying the rent why would I initiate contact several times to get an answer? After we were posted with a day notice I immediately called Drake Manor and was given the run around and nobody would talk to meI asked to speak with the owner of the businessI was told she was out until MondayI spoke with the owner and she told me they would not do an eviction and I told her my concerns over the yearsShe too agreed and apologized for the treatment and felt it was only right she contact the owner of the house to see about getting a credit for the last monthI was also told the owner is very difficult to get a hold ofI wanted it noted I was NEVER demanding until the last week before receiving the measly deposit back because I was tired of getting the run aroundI’m not sure why Drake Manor keeps saying the let us out of our lease early because we were told we would still be responsible for the last month of our lease if new tenants were not foundDrake Manor emailed me on May at 9:29am asking if the new tenants could take possession of the house on May I responded by 9:38am the same day and told them that may be possible but that would depend on our new house availability on that dateI was then told they would make their start date for June I made several attempts to be accommodating for their new tenants but was told by Drake Manor to longer worry about because it is “too complicated” so I let it go with the move out date of May at midnightOn May 22, *** *** came to the homeA walk through was NOT doneHe walked into the living room, set the checklist on the kitchen counter and we asked a few questionsHe NEVER walked past the kitchenSo the statement a walk through was done with me is and a lieAgain, Drake Manor is calling me a liar by saying they would take me at my word that the house would be clean is making me out to be a liarThe house was cleanThe inventory sheet that Drake Manor should have documented the condition of the house when we moved in would show the house was left in better condition than what it was when we moved inI hired a cleaning company who took pictures of their work and I cleaned for hours abiding by the checklist that was provided by Drake ManorDrake Manor needs to take some accountability in the statements they are makingThey are blatent lies and border on slander.
4.) I did not call Drake Manor until June I did not ask to pick up my deposit checkI was checking on the status of May’s rent and if Drake Manor had heard from the ownerIn a friendly conversation with ***, I mentioned to her we were going to Steamboat the next week and if they had made a decision it would be helpful if we could pick it up before we left June but if that was not possible that was okThe purpose of that call was to see if a resolution was made in regards to the credit for rent we were possibly gettingI got to the point where I would no longer deal with *** because of her degrading, rude, and inappropriate comments and having a tone of which “how dare you”I did not “demand” anythingI simply said I will leave *** a voicemailI was NEVER disrespectful to *** being out of the office dealing with the death of her mother This was simply a business matter and I personally think that needs to be kept out of this issueIt is appalling to think I am being made out to be a villain and it shows manipulation for me only again trying to get answers that I had to be persistent in getting.
5.) Drake Manor’s estimation is WRONG!!!!! We fulfilled our new lease needs WITHOUT our depositWe did not need the deposit to take our kids on vacation and I prefer Drake Manor leave my kids out of this response all togetherThe “pattern” they speak of is only a tenant attempting to advocate for themselves and upholding Drake Manor to the lease and their responsibilitiesDrake Manor created a pattern themselves by never answering reasonable questions and then turning nasty, threatening and bullying whenever the tenant challenged them backEvery year we renewed, Drake Manor raised the rent and although sending *** *** *** to the house never fixed the problem as they are responsible for fixing according to the leaseThe prior tenant lived two houses over from us and said the same problem was present when she lived there and was the reason she moved and how Drake Manor was difficultIn regards to the last month of rent, I never refused to payI kept in contact with them throughout and had to initiate the contact to check the status of the credit we WERE told we would getIf I had no intentions on paying I would have left quietly….but I didn’tI hope prior complaints are taken into consideration when reviewing and closing this oneDrake Manor does not take any responsibility and makes the tenant out to be a lying, low life renter We were home owners for yearsWe treated this home as if WE owned it We have made the choice to continue renting because of the market and we have been very fortunate to have found a home houses over from the house Drake Manor managesThe home Drake Manor is responsible for has a “it’s the worst house on the block” reputation and that is not from usThat is from the nice folk who live on the block Me and my husband are educated, responsible, hard working people and work in professions where integrity and character is of upmost importanceThe accusations, remarks and LIES in Drake Manor’s response are a personal attack on our character and integrity

To Whom It May Concern,
I sent this on August as I was told to respond directly to the email I receivedI received confirmation it had been added to my rejection responsePlease let me know if you have difficulty opening or need more
thank you,
*** ***

*** *** *** *** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
Hello
Damian,
A few things I would like to add to the complaint that came in after the complaint was filedI have attached a microsoft documented with the recent email correspondenceIronically after I filed the complaint with teh Revdex.com I received an email stating the deposit check was ready for me to pick up
A few things to note and I will try and break this down simply as I beleive I touched on a couple of things in my original complaint
1.) cleaning work order was dated days after (June 5) the new tenants took ownership (June 1) of the houseI attached a copy of the work order
2.) Cleaning that was listed on the work order was not done by Drake Manor but done by us and the cleaning person we hired and paidWe have pictures/documentation and witnessesDrake Manor reported hours of cleaning time*** *** (employee for Drake Manor) stated to me they did not make it to the house until the afternoon on June and the new tenants took possession at 3pm on June which IF the cleaning was done on June it is not possible for hours of cleaning to be completed prior to the new tenants taking possession of the propertyDrake Manor never did a walk through with us when we vacated the property
3.) Drake Manor charged us a 10% late fee on the entire months rent ($1,295) when we were NOT responsible for the full rent as evidenced by the owners day creditWe were not informed of what we were responsible for the month of May until July 15, nearly months after we began to dispute the mistakes in the leaseIn addition to the 10% late fee Drake Manor charged us (129.50) they charged us a $dollar day service feeMy question is how are we responsible for a 10% late fee for the entire months rent we were not responsible as well as we were told they would be in communication with the owner and we were also charged the day service fee for eviction and were told we would not be evicted and eviction proceedings never started?
4.) Work Orders were stamped as being paid on June 18, and June 25,
Please let me know if anything is needing more clarification
Sincerely,
*** ***

This letter is being sent in response to *** *** former
tenant at *** *** ***. I
apologize for the delay but the end of July when this complaint came in is our
busiest time of year! I will try to
keep our response as simple as possibleMore detail (including emails and
receipts) can be given for any of the following:
1)
Complaint regarding Air Conditioning of
unit: Every year when it was time to
renew the tenant, she would bring up that the 2nd floor of the house
was never as cool as the downstairs. We
sent *** *** *** over several times to try and see what could be done
about this. It was determined the
ductwork for the system was undersized for good air flow. This is common problem with Colorado
construction especially in a little older homeWe have run into this many
timeThere is not as much air getting to the upstairs as the downstairs
furthermore the thermostats are always downstairs and do not register correct
tempfor the entire houseAgain a problem we run into all the time in story
homes. The only real solution would be
to rip out all the ductwork and redo it and buy a new bigger AC system. This obviously was very cost prohibitive for
the owner especially on a home that rents for only $We looked at other
options and installed a powered roof ventilator (fan to remove heat from the
attic) for $450. That still did not
satisfy the tenant. We then installed
ceiling fans in the upstairs bedrooms.
With the exception of one that had a bunk bed in it. We felt this was a liability having it so
close to the bed of a child. Every year
this compliant would come up at renewal time and the last couple of years we
told the tenant we had done all we could.
She continued to renew every year knowing that. We have records showing the repairs made to
the home, including blind replacements that were not always necessary in our
maintenance personnel opinion
2)
In early April *** called to say they had
found another home to lease and would we let her out of the lease a month
early. In the lease this situation is covered under Section
Assignment/Subleasing. Tenants pay a
$sublease fee and are responsible for the lease term until new tenants are
approved by DMM. *** did not want to
pay the $and started in again about how we never fixed the AC issue. In an effort to work with her, we agreed to
try and lease the property a month early without the sublease addendum. She was unsure if she would get this other
rental and so did not want to commit until she knew for sure of their move in
date. My leasing agent contacted her
many times to find out if they were moving out and whenNot the other way
aroundShe did not commit until she had a firm date from her new landlord and
therefore held up our leasing process.
Once we finally had firm date and application the leasing agent called
to confirm what utilities *** had been paying. This property is a little confusing in that
the owner pays for the exterior water and tenants pay for the interior. City of Greeley utilities in general are
sometime problematic on who is in charge of what. She was simply verifying we had it correct
3)
1st of May rolls around and *** did
not pay her rent for her last month by the end of the 2nd business
day per the lease. Accounting gave her a
day or two because she has had late payments and NSF checks in the past. Finally they called her and she assured them
she would be in. NothingFinally our
operations manager (***) contacted her around the 7th or 8th
and she said she felt she was owed a $credit for paying the water bill for
the interior of the house that she somehow thought the owner had paid as
well. *** tried to explain the owner
pays the exterior and I doubt the City of Greeley had been collecting double
the funds for years. She was adamant
that it was owedI told her that had nothing to do with the rent that was due
and if she didn’t pay it we would proceed with a day notice etcwhich is
the 1st step to eviction*** asked her to contact the City and work
out a credit with them if it had been double paid as she stated. She said she would pay rent and we could
work out that credit later. *** then
connected her with accounting. She was
to come in that Friday with the payment.
She never did. The following week
(5/16) we posted her with the day notice for the non-payment of rent. She called again very upset that we were
going to evict her. She spoke with the
owner of DMM, ***, and again demanded a credit for her previous “AC hardship”. *** again told her all she needed to do was
to pay what was owedwhich was her May rent.
We had graciously worked with her to let her out of the lease early, she
needed to do the right thing and pay the rent.
She refused and started threatening to get a lawyer etc…. *** contacted the owner to see what he
wanted to do. In an effort to just get
her to move on they decided to give her a credit for days of rent. She was never told she would get the whole
month of May This “deal” was never
reached until a later date She was told
that we would take what she owed for rent out of her deposit and yes that did
include the late fee and charge for the day noticeIt was also agreed since
we did not have the full deposit available for cleaning and damages that she
would be responsible for really doing a very good job of cleaning. On 5/22/*** *** conducted a walk
through with DarciTenants are given a page detailed list (also attached to
their lease) of what DMM expectations are for cleaning We do not do a final walk thru with any tenant
on the day they exit as there is no way to physically do that with some
properties turning in a day. Again the
mistake we made was to take her at her word that she would leave it
“spotless”. When we visited the property
we found many things to be cleaned. Photos
were taken and documented with what needed to be done. The date on the work order was when the
cleaning staff turned it in Bills were
paid in accordance with accounting practices and as they were received.
4)
Literally the 1st week after she
moved out *** called to see when she could pick up her deposit check. Even though all the paperwork she signed
(lease and move out procedure sheet /attached) say it will be mailed to you
within days. *** told her it
certainly would not be for the full amount as we had carpet cleaning and
re-keying (see lease Section 5) charges and then there was the rent that was
still due(we did not know if there was going to be a credit nor for the amount at that time). She again started in with she was to get all
her deposit back. *** told her that’s
all she knew She demanded to talk to
*** who was out of the office dealing with her Mother who had fallen and
broken her hip and actually ended up passing away as result of that
injury. She called *** a few days
later to say she really needed her deposit money back so she could take her
kids to Steamboat for a baseball tournament.
She absolutely did not leave the house in pristine condition and luckily
we had new tenants willing to work with us in the situation. See attached photos and you already have the
cleaning work order
5)
In our estimation this tenant used the funds
that should have been used for rent to pay for her new place and then needed
the deposit to finish fulfilling her new lease needs or to take her kids on a
vacationThis was a pattern previously established whenever it was time for
lease renewal and we wanted to raise her rent.
Deposit was sent out according to the lease and accountings time table
for returns
In closing we feel we have been
more than fair with this tenant and feel once again that it is just time for us
both to move on

---------- Forwarded message ----------
*** *** *** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
*** ***
Hello
I spoke with someone after I wasn't able to attach or add my information on why I rejected the business responseI was told to respond to an email which I didI also went in and attached my document after receiving this noticePlease confirm you have received my rejection response
Thank you,
***

Complaint: [redacted]
Response to Drake Manor Revdex.com complaint:
I am rejecting the response Drake Manor gave to the Revdex.com in regards to the complaint I filed.  I would first like to mention an apology was given for the delay in the response and an excuse was given as to why they couldn’t promptly respond. This is typical practice for Drake Manor. Emails and reports were provided with my original complaint.
1.) My complaint about the Air Conditioning in the house was NOT because the upstairs was not as cool as the downstairs. My complaint EVERY year was the upstairs is unlivable for our children to stay during the hot summer months as evidenced by the melted blinds we replaced on 2 occasions. Yes [redacted] was sent to the house and supposedly a powered roof ventilator was installed however there was no difference. It wasn’t that it wasn’t to our satisfaction it just simply DID NOT WORK!!! Drake Manor was also supposed to apply film to the windows and that never happened. I had to call them 3 months later for their maintenance man to come retrieve the supplies. In regards to Drake Manor replacing blinds in the living room and kitchen it was agreed because the blinds were so dirty and bent (from when we moved in) they needed to be replaced and after we had already spent $350 replacing blinds in the master bedroom and upstairs bedrooms (twice) with no reimbursement we asked that be a condition before we renewed. Also note every year we lived there the rent was raised by $50 resulting in our monthly rent being $1,295.00 when we vacated. The last year we renewed Drake Manor agreed to replace blinds and do the work and again we had to wait 3 months and email and call several times before someone came to the house to do half the work and never finish. 
2.) In April, when we called to “inquire” about subleasing for the last month of our lease I was asking what we needed to do for that process. I did not “start in again” about the AC. When I called to see the proper steps I had to initiate contact over the course of 2 weeks. I asked several times which part of the form I needed to complete because I was told BY Drake Manor they would not charge us the $500 fee because it was only one month and we shouldn’t have a problem finding approved tenants. Since I was told I wasn’t going to have to pay the $500 I did not want to sign a form that had an only option saying I had to pay it. I simply was getting clarification on how to go about this. We committed before the end of April we would be moving and out by May 31st. I was the one to show the property to 3 different couples that Drake Manor had arranged to see the property because the leasing agent couldn’t find her way to the house. The leasing agent did not call to confirm utilities. The leasing agent stated in an email which was attached to the complaint “There were mistakes in leases”. In regards to exterior and interior water…..We NEVER received a bill for exterior water unless it was included in the rent. Drake Manor is once again putting the blame on someone else and in this case they are blaming the City of Greeley for being “problematic”. We had a credit on our water bill every month (confirmed by the City of Greeley) because we paid the water bill as did the listed owner on the Weld County Treasurer website pay the water bill. So naturally I questioned the original lease and wondered if we were paying for the water bill twice if it was included in our rent and paying the city directly. I had right to question as why would the owner pay our water bill if he didn’t’ think he was supposed to. It has nothing to do with exterior and interior water. 
3.) When the 1st of May “rolled around” I had been in communication with Drake Manor still questioning and wanting to know why a statement was made (documented) mistakes were made in leases. I could NEVER as usual get a response back or answer. I told Drake Manor I thought it was only fair and right they answer my question before I give them the last month rent. I was then threatened AND bullied to pay the rent or we will evict you even though we were moving as this carried on through the middle of May. If I had no intentions on paying the rent why would I initiate contact several times to get an answer? After we were posted with a 3 day notice I immediately called Drake Manor and was given the run around and nobody would talk to me. I asked to speak with the owner of the business. I was told she was out until Monday. I spoke with the owner and she told me they would not do an eviction and I told her my concerns over the years. She too agreed and apologized for the treatment and felt it was only right she contact the owner of the house to see about getting a credit for the last month. I was also told the owner is very difficult to get a hold of. I wanted it noted I was NEVER demanding until the last week before receiving the measly deposit back because I was tired of getting the run around. I’m not sure why Drake Manor keeps saying the let us out of our lease early because we were told we would still be responsible for the last month of our lease if new tenants were not found. Drake Manor emailed me on May 1 at 9:29am  asking if the new tenants could take possession of the house on May 25. I responded by 9:38am the same day and told them that may be possible but that would depend on our new house availability on that date. I was then told they would make their start date for June 1. I made several attempts to be accommodating for their new tenants but was told by Drake Manor to longer worry about because it is “too complicated” so I let it go with the move out date of May 31 at midnight. On May 22, 2014 [redacted] came to the home. A walk through was NOT done. He walked into the living room, set the checklist on the kitchen counter and we asked a few questions. He NEVER walked past the kitchen. So the statement a walk through was done with me is false and a lie. Again, Drake Manor is calling me a liar by saying they would take me at my word that the house would be clean is making me out to be a liar. The house was clean. The inventory sheet that Drake Manor should have documented the condition of the house when we moved in would show the house was left in better condition than what it was when we moved in. I hired a cleaning company who took pictures of their work and I cleaned for hours abiding by the checklist that was provided by Drake Manor. Drake Manor needs to take some accountability in the statements they are making. They are blatent lies and border on slander. 
4.) I did not call Drake Manor until June 13. I did not ask to pick up my deposit check. I was checking on the status of May’s rent and if Drake Manor had heard from the owner. In a friendly conversation with [redacted], I mentioned to her we were going to Steamboat the next week and if they had made a decision it would be helpful if we could pick it up before we left June 19 but if that was not possible that was ok. The purpose of that call was to see if a resolution was made in regards to the credit for rent we were possibly getting. I got to the point where I would no longer deal with [redacted] because of her degrading, rude, and inappropriate comments and having a tone of which “how dare you”. I did not “demand” anything. I simply said I will leave [redacted] a voicemail. I was NEVER disrespectful to [redacted] being out of the office dealing with the death of her mother.  This was simply a business matter and I personally think that needs to be kept out of this issue. It is appalling to think I am being made out to be a villain and it shows manipulation for me only again trying to get answers that I had to be persistent in getting. 
5.) Drake Manor’s estimation is WRONG!!!!! We fulfilled our new lease needs WITHOUT our deposit. We did not need the deposit to take our kids on vacation and I prefer Drake Manor leave my kids out of this response all together. The “pattern” they speak of is only a tenant attempting to advocate for themselves and upholding Drake Manor to the lease and their responsibilities. Drake Manor created a pattern themselves by never answering reasonable questions and then turning nasty, threatening and bullying whenever the tenant challenged them back. Every year we renewed, Drake Manor raised the rent and although sending [redacted] to the house never fixed the problem as they are responsible for fixing according to the lease. The prior tenant lived two houses over from us and said the same problem was present when she lived there and was the reason she moved and how Drake Manor was difficult. In regards to the last month of rent, I never refused to pay. I kept in contact with them throughout and had to initiate the contact to check the status of the credit we WERE told we would get. If I had no intentions on paying I would have left quietly….but I didn’t. I hope prior complaints are taken into consideration when reviewing and closing this one. Drake Manor does not take any responsibility and makes the tenant out to be a lying, low life renter.  We were home owners for 10 years. We treated this home as if WE owned it.  We have made the choice to continue renting because of the market and we have been very fortunate to have found a home 2 houses over from the house Drake Manor manages. The home Drake Manor is responsible for has a “it’s the worst house on the block” reputation and that is not from us. That is from the nice folk who live on the block.  Me and my husband are educated, responsible, hard working people and work in professions where integrity and character is of upmost importance. The accusations, remarks and LIES in Drake Manor’s response are a personal attack on our character and integrity.
 
Regards,
[redacted]