Complaint: [redacted] Response to Drake Manor Revdex.com complaint: I am rejecting the response Drake Manor gave to the Revdex.com in regards to the complaint I filed I would first like to mention an apology was given for the delay in the response and an excuse was given as to why they couldn’t promptly respondThis is typical practice for Drake ManorEmails and reports were provided with my original complaint 1.) My complaint about the Air Conditioning in the house was NOT because the upstairs was not as cool as the downstairsMy complaint EVERY year was the upstairs is unlivable for our children to stay during the hot summer months as evidenced by the melted blinds we replaced on occasionsYes [redacted] was sent to the house and supposedly a powered roof ventilator was installed however there was no differenceIt wasn’t that it wasn’t to our satisfaction it just simply DID NOT WORK!!! Drake Manor was also supposed to apply film to the windows and that never happenedI had to call them months later for their maintenance man to come retrieve the suppliesIn regards to Drake Manor replacing blinds in the living room and kitchen it was agreed because the blinds were so dirty and bent (from when we moved in) they needed to be replaced and after we had already spent $replacing blinds in the master bedroom and upstairs bedrooms (twice) with no reimbursement we asked that be a condition before we renewedAlso note every year we lived there the rent was raised by $resulting in our monthly rent being $1,when we vacatedThe last year we renewed Drake Manor agreed to replace blinds and do the work and again we had to wait months and email and call several times before someone came to the house to do half the work and never finish 2.) In April, when we called to “inquire” about subleasing for the last month of our lease I was asking what we needed to do for that processI did not “start in again” about the ACWhen I called to see the proper steps I had to initiate contact over the course of weeksI asked several times which part of the form I needed to complete because I was told BY Drake Manor they would not charge us the $fee because it was only one month and we shouldn’t have a problem finding approved tenantsSince I was told I wasn’t going to have to pay the $I did not want to sign a form that had an only option saying I had to pay itI simply was getting clarification on how to go about thisWe committed before the end of April we would be moving and out by May 31stI was the one to show the property to different couples that Drake Manor had arranged to see the property because the leasing agent couldn’t find her way to the houseThe leasing agent did not call to confirm utilitiesThe leasing agent stated in an email which was attached to the complaint “There were mistakes in leases”In regards to exterior and interior water ..We NEVER received a bill for exterior water unless it was included in the rentDrake Manor is once again putting the blame on someone else and in this case they are blaming the City of Greeley for being “problematic”We had a credit on our water bill every month (confirmed by the City of Greeley) because we paid the water bill as did the listed owner on the Weld County Treasurer website pay the water billSo naturally I questioned the original lease and wondered if we were paying for the water bill twice if it was included in our rent and paying the city directlyI had right to question as why would the owner pay our water bill if he didn’t’ think he was supposed toIt has nothing to do with exterior and interior water 3.) When the 1st of May “rolled around” I had been in communication with Drake Manor still questioning and wanting to know why a statement was made (documented) mistakes were made in leasesI could NEVER as usual get a response back or answerI told Drake Manor I thought it was only fair and right they answer my question before I give them the last month rentI was then threatened AND bullied to pay the rent or we will evict you even though we were moving as this carried on through the middle of MayIf I had no intentions on paying the rent why would I initiate contact several times to get an answer? After we were posted with a day notice I immediately called Drake Manor and was given the run around and nobody would talk to meI asked to speak with the owner of the businessI was told she was out until MondayI spoke with the owner and she told me they would not do an eviction and I told her my concerns over the yearsShe too agreed and apologized for the treatment and felt it was only right she contact the owner of the house to see about getting a credit for the last monthI was also told the owner is very difficult to get a hold ofI wanted it noted I was NEVER demanding until the last week before receiving the measly deposit back because I was tired of getting the run aroundI’m not sure why Drake Manor keeps saying the let us out of our lease early because we were told we would still be responsible for the last month of our lease if new tenants were not foundDrake Manor emailed me on May at 9:29am asking if the new tenants could take possession of the house on May I responded by 9:38am the same day and told them that may be possible but that would depend on our new house availability on that dateI was then told they would make their start date for June I made several attempts to be accommodating for their new tenants but was told by Drake Manor to longer worry about because it is “too complicated” so I let it go with the move out date of May at midnightOn May 22, [redacted] came to the homeA walk through was NOT doneHe walked into the living room, set the checklist on the kitchen counter and we asked a few questionsHe NEVER walked past the kitchenSo the statement a walk through was done with me is and a lieAgain, Drake Manor is calling me a liar by saying they would take me at my word that the house would be clean is making me out to be a liarThe house was cleanThe inventory sheet that Drake Manor should have documented the condition of the house when we moved in would show the house was left in better condition than what it was when we moved inI hired a cleaning company who took pictures of their work and I cleaned for hours abiding by the checklist that was provided by Drake ManorDrake Manor needs to take some accountability in the statements they are makingThey are blatent lies and border on slander 4.) I did not call Drake Manor until June I did not ask to pick up my deposit checkI was checking on the status of May’s rent and if Drake Manor had heard from the ownerIn a friendly conversation with ***, I mentioned to her we were going to Steamboat the next week and if they had made a decision it would be helpful if we could pick it up before we left June but if that was not possible that was okThe purpose of that call was to see if a resolution was made in regards to the credit for rent we were possibly gettingI got to the point where I would no longer deal with [redacted] because of her degrading, rude, and inappropriate comments and having a tone of which “how dare you”I did not “demand” anythingI simply said I will leave [redacted] a voicemailI was NEVER disrespectful to [redacted] being out of the office dealing with the death of her mother This was simply a business matter and I personally think that needs to be kept out of this issueIt is appalling to think I am being made out to be a villain and it shows manipulation for me only again trying to get answers that I had to be persistent in getting 5.) Drake Manor’s estimation is WRONG!!!!! We fulfilled our new lease needs WITHOUT our depositWe did not need the deposit to take our kids on vacation and I prefer Drake Manor leave my kids out of this response all togetherThe “pattern” they speak of is only a tenant attempting to advocate for themselves and upholding Drake Manor to the lease and their responsibilitiesDrake Manor created a pattern themselves by never answering reasonable questions and then turning nasty, threatening and bullying whenever the tenant challenged them backEvery year we renewed, Drake Manor raised the rent and although sending [redacted] to the house never fixed the problem as they are responsible for fixing according to the leaseThe prior tenant lived two houses over from us and said the same problem was present when she lived there and was the reason she moved and how Drake Manor was difficultIn regards to the last month of rent, I never refused to payI kept in contact with them throughout and had to initiate the contact to check the status of the credit we WERE told we would getIf I had no intentions on paying I would have left quietly .but I didn’tI hope prior complaints are taken into consideration when reviewing and closing this oneDrake Manor does not take any responsibility and makes the tenant out to be a lying, low life renter We were home owners for yearsWe treated this home as if WE owned it We have made the choice to continue renting because of the market and we have been very fortunate to have found a home houses over from the house Drake Manor managesThe home Drake Manor is responsible for has a “it’s the worst house on the block” reputation and that is not from usThat is from the nice folk who live on the block Me and my husband are educated, responsible, hard working people and work in professions where integrity and character is of upmost importanceThe accusations, remarks and LIES in Drake Manor’s response are a personal attack on our character and integrity Regards, [redacted] ***
Complaint: [redacted] Response to Drake Manor Revdex.com complaint: I am rejecting the response Drake Manor gave to the Revdex.com in regards to the complaint I filed I would first like to mention an apology was given for the delay in the response and an excuse was given as to why they couldn’t promptly respondThis is typical practice for Drake ManorEmails and reports were provided with my original complaint 1.) My complaint about the Air Conditioning in the house was NOT because the upstairs was not as cool as the downstairsMy complaint EVERY year was the upstairs is unlivable for our children to stay during the hot summer months as evidenced by the melted blinds we replaced on occasionsYes [redacted] was sent to the house and supposedly a powered roof ventilator was installed however there was no differenceIt wasn’t that it wasn’t to our satisfaction it just simply DID NOT WORK!!! Drake Manor was also supposed to apply film to the windows and that never happenedI had to call them months later for their maintenance man to come retrieve the suppliesIn regards to Drake Manor replacing blinds in the living room and kitchen it was agreed because the blinds were so dirty and bent (from when we moved in) they needed to be replaced and after we had already spent $replacing blinds in the master bedroom and upstairs bedrooms (twice) with no reimbursement we asked that be a condition before we renewedAlso note every year we lived there the rent was raised by $resulting in our monthly rent being $1,when we vacatedThe last year we renewed Drake Manor agreed to replace blinds and do the work and again we had to wait months and email and call several times before someone came to the house to do half the work and never finish 2.) In April, when we called to “inquire” about subleasing for the last month of our lease I was asking what we needed to do for that processI did not “start in again” about the ACWhen I called to see the proper steps I had to initiate contact over the course of weeksI asked several times which part of the form I needed to complete because I was told BY Drake Manor they would not charge us the $fee because it was only one month and we shouldn’t have a problem finding approved tenantsSince I was told I wasn’t going to have to pay the $I did not want to sign a form that had an only option saying I had to pay itI simply was getting clarification on how to go about thisWe committed before the end of April we would be moving and out by May 31stI was the one to show the property to different couples that Drake Manor had arranged to see the property because the leasing agent couldn’t find her way to the houseThe leasing agent did not call to confirm utilitiesThe leasing agent stated in an email which was attached to the complaint “There were mistakes in leases”In regards to exterior and interior water ..We NEVER received a bill for exterior water unless it was included in the rentDrake Manor is once again putting the blame on someone else and in this case they are blaming the City of Greeley for being “problematic”We had a credit on our water bill every month (confirmed by the City of Greeley) because we paid the water bill as did the listed owner on the Weld County Treasurer website pay the water billSo naturally I questioned the original lease and wondered if we were paying for the water bill twice if it was included in our rent and paying the city directlyI had right to question as why would the owner pay our water bill if he didn’t’ think he was supposed toIt has nothing to do with exterior and interior water 3.) When the 1st of May “rolled around” I had been in communication with Drake Manor still questioning and wanting to know why a statement was made (documented) mistakes were made in leasesI could NEVER as usual get a response back or answerI told Drake Manor I thought it was only fair and right they answer my question before I give them the last month rentI was then threatened AND bullied to pay the rent or we will evict you even though we were moving as this carried on through the middle of MayIf I had no intentions on paying the rent why would I initiate contact several times to get an answer? After we were posted with a day notice I immediately called Drake Manor and was given the run around and nobody would talk to meI asked to speak with the owner of the businessI was told she was out until MondayI spoke with the owner and she told me they would not do an eviction and I told her my concerns over the yearsShe too agreed and apologized for the treatment and felt it was only right she contact the owner of the house to see about getting a credit for the last monthI was also told the owner is very difficult to get a hold ofI wanted it noted I was NEVER demanding until the last week before receiving the measly deposit back because I was tired of getting the run aroundI’m not sure why Drake Manor keeps saying the let us out of our lease early because we were told we would still be responsible for the last month of our lease if new tenants were not foundDrake Manor emailed me on May at 9:29am asking if the new tenants could take possession of the house on May I responded by 9:38am the same day and told them that may be possible but that would depend on our new house availability on that dateI was then told they would make their start date for June I made several attempts to be accommodating for their new tenants but was told by Drake Manor to longer worry about because it is “too complicated” so I let it go with the move out date of May at midnightOn May 22, [redacted] came to the homeA walk through was NOT doneHe walked into the living room, set the checklist on the kitchen counter and we asked a few questionsHe NEVER walked past the kitchenSo the statement a walk through was done with me is and a lieAgain, Drake Manor is calling me a liar by saying they would take me at my word that the house would be clean is making me out to be a liarThe house was cleanThe inventory sheet that Drake Manor should have documented the condition of the house when we moved in would show the house was left in better condition than what it was when we moved inI hired a cleaning company who took pictures of their work and I cleaned for hours abiding by the checklist that was provided by Drake ManorDrake Manor needs to take some accountability in the statements they are makingThey are blatent lies and border on slander 4.) I did not call Drake Manor until June I did not ask to pick up my deposit checkI was checking on the status of May’s rent and if Drake Manor had heard from the ownerIn a friendly conversation with ***, I mentioned to her we were going to Steamboat the next week and if they had made a decision it would be helpful if we could pick it up before we left June but if that was not possible that was okThe purpose of that call was to see if a resolution was made in regards to the credit for rent we were possibly gettingI got to the point where I would no longer deal with [redacted] because of her degrading, rude, and inappropriate comments and having a tone of which “how dare you”I did not “demand” anythingI simply said I will leave [redacted] a voicemailI was NEVER disrespectful to [redacted] being out of the office dealing with the death of her mother This was simply a business matter and I personally think that needs to be kept out of this issueIt is appalling to think I am being made out to be a villain and it shows manipulation for me only again trying to get answers that I had to be persistent in getting 5.) Drake Manor’s estimation is WRONG!!!!! We fulfilled our new lease needs WITHOUT our depositWe did not need the deposit to take our kids on vacation and I prefer Drake Manor leave my kids out of this response all togetherThe “pattern” they speak of is only a tenant attempting to advocate for themselves and upholding Drake Manor to the lease and their responsibilitiesDrake Manor created a pattern themselves by never answering reasonable questions and then turning nasty, threatening and bullying whenever the tenant challenged them backEvery year we renewed, Drake Manor raised the rent and although sending [redacted] to the house never fixed the problem as they are responsible for fixing according to the leaseThe prior tenant lived two houses over from us and said the same problem was present when she lived there and was the reason she moved and how Drake Manor was difficultIn regards to the last month of rent, I never refused to payI kept in contact with them throughout and had to initiate the contact to check the status of the credit we WERE told we would getIf I had no intentions on paying I would have left quietly .but I didn’tI hope prior complaints are taken into consideration when reviewing and closing this oneDrake Manor does not take any responsibility and makes the tenant out to be a lying, low life renter We were home owners for yearsWe treated this home as if WE owned it We have made the choice to continue renting because of the market and we have been very fortunate to have found a home houses over from the house Drake Manor managesThe home Drake Manor is responsible for has a “it’s the worst house on the block” reputation and that is not from usThat is from the nice folk who live on the block Me and my husband are educated, responsible, hard working people and work in professions where integrity and character is of upmost importanceThe accusations, remarks and LIES in Drake Manor’s response are a personal attack on our character and integrity Regards, [redacted] ***