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Drake Manufacturing Services Inc.

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Reviews Drake Manufacturing Services Inc.

Drake Manufacturing Services Inc. Reviews (1)

This company was contracted to repossess my vehicleMy initial interaction with the two employees who towed my vehicle from my place of work was seemingly very professional and politeHowever, when they asked me if I wanted to remove any possessions from the vehicle before they towed it, they never specifically stated that anything I did not remove was now “abandoned property,” the woman only mentioned that they were taking my vehicle to a risky areaI knew I would be able to quickly redeem my vehicle, and needed to return to my busy work day, so I didn’t obtain any possessions, assuming that they would remain stored for me for days because “abandoned property” was never mentionedWhen I redeemed my vehicle only days later, I called Nationwide Recovery to ask about my propertyThe employee immediately became defensive and aggressive, so I quickly felt intimidated and flustered, said that I must have misunderstood my initial interaction with his employees and hung up the phoneI wanted to further investigate and regain my composure so that I could remain professional while having to deal with someone of such frightening, poor customer service skillsSeveral hours later, my fiancé called, simply looking for an explanation, but was interrupted by the employee screaming and yelling at himMy fiancé calmly stated that he was not done talking and asked that the employee let him finish, then the employee hung up the phoneI then called back immediately afterward and they would not answer, so I left a voicemail including my contact info, explaining my situation and that I would like this to be reasonably dealt with and explained to me or I would contact Revdex.com and the police if necessaryInstead of dealing with this professionally, the employee texted my fiancé stating that he doesn’t care about google reviews, and that I admitted that I was wrongHe then tried to claim that the employee offered to take my possessions to my house, which definitely never occurredHe ended his text saying that he’d see us in courtI never threatened to pursue legal action, nor do I have any desire toMy possessions were not all together of massive value, or else I would’ve immediately removed them before they took my car to a “not so good area.” However, they included things like my vehicle paperwork and registration, which I assumed I would get back with the redemption of the vehicle if I picked it up within the day redemption periodI do believe that I was initially mislead about the state of my belongings, by them leaving out any specific statement of “abandoned property.” Although I am disappointed that my possessions are most likely now unobtainable, I am much more concerned about the extremely harsh, negative, and threatening customer service skills of the man I spoke to over the phone when I simply trying to gain a fair and professional explanation from them as to why I can’t obtain my possessions, and that is the main reason for this reviewEven if I can somehow be proven wrong about the laws and reasoning behind this event, and I cannot reobtain my property or be reimbursed, I would hope that a business would at least have the decency to calmly walk me through their reasoning and the laws behind their actionsIt makes me conclude that what they did was very wrong when their immediate reaction is to get defensive and refuse contact, other than to send me a threatening text messageAll I wanted was for the situation to be calmly worked out and explained to me so that I can move forward in replacing what I’ve now lost

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